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How can I contact T-Mobile Corporate Office?
How can I contact T-Mobile Corporate Office? I reached out to T-Mobile on December 18 with an inquiry and keep getting told that someone would call me which has not happened. This is an unprofessional way to treat a loyal customer. It seems the representatives on T-Mobile chat just lied their way through our multiple conversations. I’m fed up!
I hate that customer service is being outsourced to different countries
I’m not racist. I’m not looking down on anyone. It’s just hard to speak to customer service reps from out of the US. They are limited on what they can do. Half of the time what they say doesn’t end up happening how they explain. They say one thing and it’s wrong. I had someone give me a whole plan and saying he’d make a request to help us upgrades phones. Nothing he said was right or true. He was a manager! I spoke to someone in the US and they explained it all to me perfectly. I wasn’t happy with the results but it made sense, it was accurate information. I understood the details and how Tmobile worked. When I had another issue, a rep again from out the US made promises. Nothing happened how they said it would. I called customer service again and I got someone in the states, and again they fixed everything within mins. I hate this customer service.
GlobalProtect VPN not working with T-Mobile 5G Home Gateway
I just recewived a new 5G Gateway (Model: TMO-G4SE) a couple of days ago. However, looks like it didn't support GlobalProtect VPN (app version: 6.27-1047). Did anyone have the issue and find any solutions? I need that VPN to work remotely. If the issue couldn't be resolved, it would be a deal breaker for sure.
Samsung UI 7.0 Update
I recently switched to T-Mobile after being with Verizon for 5 years with my S24 Ultra. My phone is unlocked and actively works on the T-Mobile network however I do not have any updates when I check my phones settings. I hit refresh almost every day since the news that the 7.0 UI was released on T-Mobile's network but my phone still has not received it. Looks like the update released around April 23rd or so for T-Mobiles phones. I am stuck on March's Security Patch as well. So has anyone with the S24 Ultra received the UI 7.0 update? If not, does anyone know who I can contact for support or what I have to do on my end to fix this issue? I'm tech savvy so only explanation I can think is since I switched from Verizon a couple of months ago, my phone was not enrolled for OTA updates with T-Mobile.
Price increase
I've been a customer of T-Mobile for over 20 years. I am part of a plan that is grandfathered in. My invoice with multiple lines was typically $205. I purchased several phone devices and committed to a monthly payment plan for each device. This placed me in a monthly rate of roughly $365. I did my very best to pay off every device that had a monthly device plan. In November of 2024 I paid off every device and my monthly play went back to the original of $205. In March 2025 (this month) I received my new invoice of roughly $300 and in addition to that I received a text message that stated ALL T-Mobile plans will now have an increase of $5 per line per month increase. That is a total of $325 plus taxes per month. Somehow someway T-Mobile found a way to increase my monthly plan from the original $205 back to $300+ even while owning all of my devices now. I have multiple conversations with representatives and supervisors inquiring about my rates etc and their excuses range from 'I was receiving a discount while I had my phone devices on a payment plan' and when I paid the devices off...the discount went away. WRONG! My plan was always $205 BEFORE I purchased devices through tmobile and agreed to break down the payments. Then a supervisor named Mark said the text I received regarding the $5 per month per phone line does not apply to me because I am locked in a plan that is grandfathered in. Mark, the supervisor I had my last conversation with on March 13th, 2025 says he will confirm via phone call on Saturday March 15th that my plan will revert to $205 as before and he can assure me the new $5 per month per line does not apply to me. On Saturday March 15th 2025 I received a phone call from Mark and said 'he will not be reverting the plan as discussed' and disconnected the call immediately. He did not allow me to speak. It was an immediate disconnection. My concern is...T-Mobile claims all phone calls are recorded, why or how are the representatives or supervisors able to speak to customers in this false manner? My concern is....how is T-Mobile able to find screw anybody out of their ORIGINAL phone payment agreement once we've dabbled into the agreement of paying for the devices monthly. HUGE MISTAKE. HUGE. I will never ever ever again purchase my phones through T-Mobile EVER AGAIN. I am disgusted at their service. I hope the CEO reads and listens to this post and finds my text messages and calls that were recorded so he can see the representatives that represent the company are a disgrace.
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