Forum Discussion
Samsung UI 7.0 Update
I recently switched to T-Mobile after being with Verizon for 5 years with my S24 Ultra. My phone is unlocked and actively works on the T-Mobile network however I do not have any updates when I check my phones settings. I hit refresh almost every day since the news that the 7.0 UI was released on T-Mobile's network but my phone still has not received it. Looks like the update released around April 23rd or so for T-Mobiles phones. I am stuck on March's Security Patch as well. So has anyone with the S24 Ultra received the UI 7.0 update? If not, does anyone know who I can contact for support or what I have to do on my end to fix this issue? I'm tech savvy so only explanation I can think is since I switched from Verizon a couple of months ago, my phone was not enrolled for OTA updates with T-Mobile.
I have an S24 Ultra and my phone repetition that the UI 7.0 update is installed. I bought the phone through Tmobile.
When was the update available to you? and mine was initially bought through Verizon.
My phone reports...
Updates are staggered in their rollout and usually go in waves. Wave 1 is a small amount of devices. Wave 2 is a slightly larger group. Wave 3, which is after about 4 weeks, is pretty much all devices. There was an issue with the OneUI7 update that did pause updates for all devices. At least for the s23 series, that issue that locked users out of their devices was fixed enough for Samsung to push OneUI7 to s23 series users.
Under About Phone, Software Informatiin. What does your device say under Servuce Provider Software Version? It should start with VZW/
I know there are usual waves with any carrier for updates typically and I saw the pause on the UI7 due to those issues but I saw they were all resolved and the update was available to S24 Ultra owners through T-Mobile. I'm thinking the primary reason is since I switched to T-Mobile I wasn't enrolled into T-Mobiles OTA updates? I'm not sure if calling tech support would help or not.
Currently the Service Provider Software Version is:
SAOMC_SM-S929U-OYN_TMB_14_0031
TMB/TMB,TMB/VZWThat looks correct. When brining a device purchased from another carrier. Sometimes that devuce for whatever reason doesn't recognize that the carrier SIM has been changed. Your device has recognized the change and the CSC has changed to adapt. That means, you should get the update when Samsung pushed it out to all s24 series devices if you don't get it in one of the wave deployments.
