Forum Discussion
Slow or no data with hotspot.
I am a 23+ year Sprint customer and have been in the store, contacted online chat, and even called the Sprint help desk at (888) 211-4727. I was told my issue has been escalated with high priority,...
I’d recommend hitting the BBB (in which T-Mobile will contact you) - takes ~3 days before they call you. State AG process will probably take longer. I’ve gone through CPUC (California) and it ends up with T-Mobile ‘executive response’ team calling you. Result will typically be them attempting to migrate you or send you a ‘cellspot’ (uses your home internet, assuming that you have one).
Most of the recent T-Mobile support (customer care) and advanced technical support are based out of the Philippines, and T-Mobile actually wants ticket closure and new ticket vs. keeping one open for a while to fix.
