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CaptainPicard
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Joined 5 years ago
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Re: NordVPN Counting as Hotspot Data?
Uhles wrote: I have been experiencing the exact same issue. On an S23 with an esim I got an alert that my hotspot data was 100 % used. I haven't had my hotspot on at all but the VPN was turned on. I contacted Nord VPN about this once before and they refused to acknowledge the problem. If anyone has a solution please reply. Thanks! I contacted T-mobile via online chat support. The representative was not helpful. She repeatedly stated that the only possible way hotspot data could be used is if an external device was connected. I tried to explain that it appears to be a known issue with VPN use on the handset itself, but this went completely over her head; she didn't even know what a VPN is. After pressing the issue, she claimed that she was escalating the matter for further review and that I would receive a callback within 48 hours. That was five days ago. Needless to say, between the lack of responsiveness on this forum and the lack of follow-up from T-Mo, I'm left screwed out of my hotspot data allowance, an inability to use a VPN on the T-mo network, and of course the delightful announcement that my plan cost is going up on six lines despite the pledge that rates would never increase. As a legacy Sprint customer since 1998 who got pulled to T-mo through the merger, I knew it would be bad news, and this is only the latest example of how T-mo sucks. Screw the Tuesday perks crap. Take what you're spending on that fluff and put it toward customer service that works.95Views1like0CommentsNordVPN Counting as Hotspot Data?
I have NordVPN on my S23 Ultra. At home I usually have the phone on wi-fi, but my router bit the dust last week so I’ve been using mobile data. I’m halfway through my billing cycle, and I received a text that I had already used my 40 GB of monthly hotspot data and I’m now throttled to 600 kbps. I haven’t used the hotspot and it has been off this whole billing cycle. I’ve read anecdotal stuff about T-Mobile incorrectly counting mobile data use via VPN as hotspot data. The prescribed answer seems to be related to switching back to a physical SIM from the eSIM. Can anyone confirm if this is what’s going on, and if anyone had any luck pressing the issue with CS?Solved498Views0likes2CommentsSamsung/T-Mobile Order Disaster
I ordered two S23 Ultras on the Samsung site. I'm a T-Mobile customer and I checked out both orders by providing my phone number and account pin and going with financing via the T-Mobile bill. As of today, no one can tell me who is responsible for sending me the shipping labels for the trade in devices I have for each order. Samsung, or T-Mobile? T-Mobile has no information on the orders and insists that since I ordered them via the Samsung site that it's Samsung who needs to send me return labels for the trade in's. Samsung chat support repeatedly insists that the carrier is responsible and I send my trade in's to them. Can someone tell me *****WHAT IS GOING ON**** and what reality is here? The chat support agents at both T-Mobile and Samsung just aren't grasping the problem...they are difficult to communicate with and don't comprehend the problem. I have spent hours with T-Mobile chat and phone support and the language barrier is preventing them from understanding the nuances of this issue.221Views1like1Comment