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mifronte2
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Joined 5 years ago
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Re: Slow or no data with hotspot.
Filed complaint with my State AG on Saturday and T-Mobile “executive response” team called me Monday afternoon. They created a ticket. Let’s see what they end up doing since my issue is hot spot does not work. The phones (4 devices) goes into a continuous data network disconnection and reconnection loop. Everything works fine if I don’t turn on hot spot while using T-mobile data network connection (LTE/4G).80Views0likes0CommentsRe: Slow or no data with hotspot.
Jan. 27th of 2023 and the issue has not been resolved. The T-Mobile Network experience for Sprint customers is really not provisioned correctly. I may have to file a complaint with my state AG because my plans include hot spot and it has not worked for months. T-Mobile CS open a ticket and automatically closes it after calling back the next day and leaving a voice mail to inquire if the problem has been resolved? It happened three times! Here’s a clue, if you have to ask me if the problem is resolved, then you don’t know if the problem is resolved which means no one is working on resolving the problem. Just because I did not answer my phone doesn’t mean you get to close out the ticket for making a callback!72Views1like0CommentsSlow or no data with hotspot.
I am a 23+ year Sprint customer and have been in the store, contacted online chat, and even called the Sprint help desk at (888) 211-4727. I was told my issue has been escalated with high priority, and yet after two weeks, no one has contacted me to help resolved my issue. Here is my issue: Slow or no data connection especially west of my home location. Constant data disconnect and reset when I enable hotspot. The issue is on all 4 lines (devices). So unless someone from Sprint/T-mobile higher level support contact me to resolve my issue, I will be forced to end the 23+ years of loyalty. Please don’t contact me if you are only going to try and force a network reset or change settings on my devices, because like I said, I have been through 3 channels of front line support all trying the same thing. That is a total of 10 hours of wasted time. Hopefully someone on here know a direct line into the competent support level at Sprint/T-Mobile.428Views1like4Comments