Forum Discussion
Please Help
My phone was stolen on Saturday and I have had to to pay to get a new one but the new one hasn’t worked properly since I got it. I can’t receive messages, calls, etc and I paid the bill and the numbe...
Did you purchase the device from T-Mobile? If not. Is the device SIM unlocked? Have you checked to make sure the APN settings on the device are correct?
BYOD T-Mobile data & APN settings | T-Mobile Support
Even a device without a SIM in it would still be able to call 911, if necessary. When your device was stolen, did they activate the new SIM for you? SIM’s that just come in the box with a device are not activated.
