Forum Discussion

Kiba's avatar
Kiba
Network Novice
2 years ago

help please

I live in Korea, I bought an iPhone 13 second hand, but it turned out to be blocked, I can’t create a mobile phone account, since I don’t have a mobile phone number, I can’t write to support either, since there’s no mail to write to, and I can’t call from Korea  I can’t go to America either

  • There's nothing Tmobile can do, you need to contact the person who sold you the phone.

  • gramps28's avatar
    gramps28
    Router Royalty

    There's nothing Tmobile can do, you need to contact the person who sold you the phone.

  • They will need to contact TMO to get it unlocked..if theyre not the original owner then you might have to return it to them if possible..

  • Cye911's avatar
    Cye911
    Network Novice

    I was treated extremely rude by a supervisor in customer service. She was going to disconnect my service immediately.

  • Cye911 wrote:

    I was treated extremely rude by a supervisor in customer service. She was going to disconnect my service immediately.

    why would you not create a thread asking for help instead of jumping into someone elses thread and trying to turn it into your issue? what does your issue have to do with trying to get a phone unlocked?