Forum Discussion

Missila2's avatar
Missila2
Network Novice
7 months ago

Issue w/ receiving various 2FA SMS texts

It seems that the past week or two I’ve been having an issue receiving SMS text messages, from both contacts set in my iPhone & time sensitive ones for 2FA.  I’ve turned phone off & waited several minutes to turn it back on.   The latest one, ironically, was from T-Mobile when I participated in a Red Cross disaster relief thing last night….I texted at 8:35p EST & just received confirmation at 11:26a this morning. 

  • HeavenM's avatar
    HeavenM
    Community Manager

    Texting is my main form of communication these days, so I know how important it is to have them up and running. Updating the phone and apps helps make sure that things are running smoothly. 

    You can also go through the tried-and-true troubleshooting steps found on the Messaging and Email troubleshooting | T-Mobile Support page. Let us know how it goes :) 

  • syaoran's avatar
    syaoran
    Transmission Titan
    Missila2 wrote:

    It seems that the past week or two I’ve been having an issue receiving SMS text messages, from both contacts set in my iPhone & time sensitive ones for 2FA.  I’ve turned phone off & waited several minutes to turn it back on.   The latest one, ironically, was from T-Mobile when I participated in a Red Cross disaster relief thing last night….I texted at 8:35p EST & just received confirmation at 11:26a this morning. 

    Is your iPhone and iMessage up to date?  This is a tactic Apple has been using a lot recently to make sure people update their devices and iMessage instead of sitting on previous versions.