Issue w/ receiving various 2FA SMS texts
It seems that the past week or two I’ve been having an issue receiving SMS text messages, from both contacts set in my iPhone & time sensitive ones for 2FA. I’ve turned phone off & waited several minutes to turn it back on. The latest one, ironically, was from T-Mobile when I participated in a Red Cross disaster relief thing last night….I texted at 8:35p EST & just received confirmation at 11:26a this morning.People Outside of T-Mobile Not Receiving My Texts
Hi everyone! As of late Wednesday, it appears that people who do not have T-Mobile aren’t receiving my text messages. To me, they look like they’re sent, however, both Verizon and AT&T customers aren’t receiving anything on their end. I spoke to T-Mobile via Facebook and I’ve done the following: Cleared cache on phone Cleared cache and data on messages app Made sure all apps (Google Play and Galaxy Store) were up-to-date Made sure phone was up-to-date Reset network settings Reset all settings Deleted all messages in my phone (and emptied the trash) Turned on and off airplane mode Turned on and off most connections/network type settings Restarted my phone way too many times They told me I can come in-person today and get a new SIM card. I’m hoping that fixes it, however, I’m wondering if anyone else has had the same problem or has ideas? T-Mobile says my account looks fine and everything on their end looks fine. My phone is a Galaxy S21 and is only 1.5 years old, and I’ve been with T-Mobile for years.
sudden text/SMS problems on galaxy s22+
noticed at around 7pm CST last night, my phone started having problems sending text and SMS messages. hit send in the samsung messages app, and the little ‘sending’ pinwheel would just spin and spin. sometimes, after 5-10 mins, it would send. picture/multimedia messages are all still failing with a ‘network error occurred’ pop up. ive rebooted my phone several times. toggled airplane mode on and off several times toggled to 4g lte only network, and back ‘reset’ my mobile network settings nothing has helped so far. i can surf the internet on 5G, so i dont think its a data service issue (yet). seems limited to text and sms. tests seem to be sending better today, but still takes anywhere between 5-30 seconds for the pinwheel to stop and the message to be sent. sometimes ill get double or more copies of replies. any issues going on in the west minneapolis metro? edit: issues with texts have returned. just saw a pop up ‘ unable to send messages. they will be sent when the service [returns?]’ it flashed up and went away pretty quickly, so i wasnt able to recount the exact error message. 5 bars of 5G UC, but says (searching) in the upper left corner. tower issue perhaps? toggled airplane mode off and on again to force a mobile network reconnection, now says t mobile in the upper left corner of my screen. texts are taking 10-30secs to send again, but hey! at least they send, i guess.. getting pretty annoyed!texts not received from other carriers
Hi! I have been a T-Mobile customer for approximately 2 weeks. When I first transferred my service from Verizon, I was receiving all of my text messages. Two days after switching, all texts stopped from people outside of T-Mobile. I can send text messages and people receive them but I cannot receive text messages from anybody with another carrier, and I cannot receive MMS messages from T-Mobile users. When I contacted customer service, they directed my issue to engineering who responded that I needed a new sim card. I went into the T-Mobile store, got a new SIM, which did not make my text messages push through. So, they thought that it was a device issue and I purchased a new Pixel 4A. The issue still is not fixed. When I re-contacted customer service, they put another request for the engineers. My text messages pushed through approximately 3 to 4 days later. Then I stopped receiving messages again and it was pushed back to engineering. A few days after that all of my text messages came through and I had messaging for about 5 days. Yet again, my messages stopped. Engineers' response was that I need a new phone. I'm not quite sure how that would fix this issue because I already did get a new phone with a new SIM card and that didn't fix the messaging issue. Does anybody have an idea?
some text messages are not immediately received and delayed by hours up to days
There appears to be a network store and forward message transmission delay occurring frequently with text messages. Several of my contacts I frequently text with will send me text messages that will not hit my inbox for many hours up to days later. It’s like they’re caught in some buffer that stores them and sends them all at once as several blocks appear in a second, time date stamped several hours to days earlier. My physical location doesn't change so I doubt the problem is on my end however my phone is of the type you cant take the battery out of so who knows what’s running on it. This issue never happened with my services before T-Mobile to where I have ever noticed it like I do now.
Missing texts on multiple lines - no record in usage report
My wife and I both have Pixel 7 Pro phones with the latest updates installed. We are both in a group text with 2 other people who both have iPhones on Verizon. We’ll call themBob and Sue for context. Two nights ago, she received a message in the group text from Sueand I did not. Looking at usage reports on T-Mobile it shows a record on my wife's account of the message from Sue’s number but looking at my account it does not. Today, I received a message in the group text from Sue and she did not. Again, looking at usage reports I see the message on my account but not on her account. Based on this, I am assuming that this is NOT something with our phones as T-Mobile systems don’t even show these messages in the usage reports. I’d contact support but I’m not sure it would get anywhere and likely they would pass the blame to the other carrier or say it was our phone or the senders phone. Thoughts? Anyone have this happen?
Can't receive SMS (can send, send/receive iMessage)
Hey folks - so I haven’t been able to receive SMS messages for approximately 3 days. Here’s what I know: I spent 2 hours on the phone with T-Mobile customer support doing all the settings checks, resetting the network, changing the tower, etc on my iPhone 13 Pro Max. She escalated to engineering support and said someone would get back to me in 72 hours. She mentioned going to a T-Mobile store so I did that. They also checked all the settings and did the network stuff. Didn’t resolve. They changed the eSim. Didn’t resolve. I got desperate and upgraded to the iPhone 15 Pro Max. They said they weren’t sure if it was the phone or the service butthoughtit was probably the phone. Reader: it was not the phone. So now, I have a brand new phone that also doesn’t receive SMS messages. T-Mobile store associates told me to call Apple. Called Apple. Support escalated me pretty quickly to a “senior advisor.” The senior advisor did diagnostics and phone checks (again, the phone is now 3 hours old). Nothing came back. He conferenced in T-Mobile. New customer service rep. Tried to get me to do all the same settings checks/network resets as the last one. Said I’d wait for the call between now and 72 hours. I’ve read every help thread I can find. It’s not anything related to DNS settings. Has anyone else had this problem and found any type of solution? I’ve been a T-Mobile customer for 20 years and have never had a problem like this. The first customer service person kept saying, “Oh wow. This is really rare.” The store associates said they’d never seen it before. I CANNOT DO MY JOB.Recently moved to rural area and service was great, after 3 weeks I have no mobile data, why?
Prior to getting onto this peer assist forum I found that all methods to reachT-Mobile support require accessing T-Mobile's mobile network, but my issue is being suddenly and persistently unable to access T-Mobile's mobile network no phone without wifi, and no SMS/MMS. This is very difficult to troubleshoot therefore (and I have inadequate Wi-Fi making itworse). When I've recently traveled from home to locations with good Wi-Fi I'm still largely unable to call, receive calls, or exchange texts. So it’s a mobile data issue and not solely an internet issue. I've tried many remedies. Frequent powercycling of the device; disabling battery-management; disabling Wi-Fi calling; enabling Wi-Fi calling; disabling roaming; cooling the device in the refrigerator; removing the SIM, examining it, finding no damage or wear to the copper, cleaning the drawer with alcohol and an air duster, replacing the SIM; among other things. A little over a month ago I moved from Massachusetts to rural northern Vermont. TMO's coverage map seems to show that I have a 5G tower less than a quarter mile from me in one direction, and only about a half-mile away in the opposite direction. Service was excellent for over a month. And now, for over a week, I have virtually none. Possible causes I have considered: * My SIM has gone bad. * Either recent storms or some other even has affected the local access points or WLAN segments in use by T-Mobile. * The coverage map is incorrect or out of date. * My service has been throttled or in some other way been rendered unusable, without explanation. Can you help me to determine a fix, please? The nearest T-Mobile Authorized Retailer and service location is almost 125 miles away and a 3hr drive. I have emailed support with no response. I do not use Twitter/X or Facebook Messenger. I've used the unofficial Reddit support group in the past -- I appear to have stumped them, this time. I appreciate any comment or suggestion. Fix me please! Thanks.
Same problem "text not sent" as other Motorola user - please help
I frequently get the following error message when sending text message: “Not sent. Tap to try Again”. This happens WAY TOO often and is super frustrating. I have tried to restart my phone and power cycle with no resolution. Sometimes it can take a couple of hours and multiple “taps” to finally get the message to send. I have a Motorola Edge 2022. Any help would be greatly appreciated!
