how to leave a good customer service review?

I had an excellent customer service experience with Lakisha@T-Mobile today. She was very patient with me, kind, and had a positive attitude. Thank you for her outstanding customer service.

I went to the T-Mobile store on Belmont/Torrey Street in Brockton, MA on Thursday 10/10/24 to upgrade my phone and switch from AT&T to T-Mobile. The person who helped me was Alex. He was so patient, knowledgeable, kind, caring and answered all my questions without any sign of being tired of my questions. He took the time and showed me all different things about my new phone and made sure that everything was transferred from my old phone to my new phone.  I also want to thank Carlene for her help. I asked her some questions in between her helping other customers. I am so glad that I went to the store at that time because my experience was great.  Thank you Alex for all you did to make my experience great and thank you Carlene also. I will go to the T-Mobile store at 521 Belmont St., Brockton, MA from now on. I have been in other T-Mobile stores and wasn’t happy so I left.  Thank you to the best and hardworking store representative Alex. 

**"T-Mobile SCAM - Broken Promises on Promotions!"**

I recently switched to T-Mobile after they called and offered me an incredible deal: $45 per line for four lines, plus four brand-new iPhone 16 if I traded in our existing phones (all newer than iPhone 12 Pro models). This promotion was the only reason I switched over.

However, after I joined, T-Mobile conveniently "couldn't honor" the promised deal. They claimed the best they could do was $500 off each phone, despite having all the recordings of our conversation. I feel completely scammed by T-Mobile’s bait-and-switch tactics. Be wary of any promotions they promise on the phone—what you hear may not be what you get!

I’m not sure why there are so many negative reviews. My experience with the T-Mobile team was fantastic. I want to thank Ivern (sorry if I spelled your name wrong) for helping me with all my questions. I had him running in circles, but he was incredibly sweet and patient as he assisted me with every issue. I hope this message finds its way up the chain because I highly recommend Ivern for his outstanding service. If you see this by any chance, I want to express my appreciation.

Trash company I’ll be leaving as soon  as I can I was lied to about my total price and it’s double what I paid at att and they have zero intention on fixing it so I’m out as soon as I can t mobile became sprint the moment sprint sold to them!!!!

I’ve have been a customer with T-mobile 22 years and considering now  leaving for Verizon. T-mobile has offshored their custom service to the Philippines. Although a nice country and pleasant people, they don’t have the authority to do anything. They will waste 20 minutes of your life, and then they will tell you that. 

I would like to give a big shout out to Emily and amazing associate at the poway tmobile store. She recently helped me and my husband and grandpa with our plan. She hooked us up with the best deals and got us new phones. She is a great team member and she should definitely be promoted! Thank you Emily. 

No matter where I am, tmobile serive is horrible. By far the worst service. Straighttalk is way better than tmobile

There couldn’t be a worse, more incompetent company than T-Mobile. While the people I’ve dealt with have all been nice and helpful, their technology has been a complete disaster for us. We had four lines for about four years, and we recently reduced it to three upon the passing of my mother. The connectivity for us in Orange County, CA with my mom in Veneta, OR was ALWAYS AWFUL - no video calls, and calls constantly getting dropped. Since reading a positive review of Consumer Cellular by Consumer Reports, we decided to switch carriers. BUT T-Mobile can’t or won’t UNLOCK my device. And the manager of the local T-Mobile store explained that the reason for locking it in the first place is to prevent people from being able to conveniently switch to a different carrier. EXTREMELY UNHAPPY.

I want to commend customer advisor Joy, who helped me so much this morning. She went above and beyond to solve my problem: I couldn't use the automated service to pay, with my UK credit card, for extending my pre-paid service in the U.S. Joy was extremely helpful, knowledgeable and kind. Great service 10/10!