how to leave a good customer service review?

fireguy_6364 wrote:

@HeavenM  can pass the word up the chain.

Darrel from T-Mobile IT had amazing customer service and was the only representative to make good on his promise of calling back. I had called 3x and each representative said they would call me back and never did. Darrel really stepped up and helped me with my problem. This guy needs a raise!

T-Mobile has changed a lot since they got new employees working in the store!! Way better management n very sweet n professional people!! I don't mind goin to that store now!! 

Hello just wanted to give a good shout out to Mrs. Victoria at T-Mobile. She was very professional n very quick n explained everything to us n Mrs Victoria is so very sweet!! 

I really hope this gets moved up the chain! I bought a new iPhone last week and it was delivered today. I took it, and my older Samsung, to the T-Mobile store at 4911 Township Line Rd, Drexel Hill, PA 19026.

I’m not very tech savvy but had the good fortune to have Anthony as my sales associate. I asked him if he could help me get the new phone set up and transfer the data from the Samsung to the iPhone. He assured me it was no problem and got right to work on it. The whole process took close to 45 minutes. As he worked we had some small talk about dogs and the kind of breed he was interested in. We’re both dog lovers it seems. When he finished transferring the apps, contacts, and photos, he said I was all set. The phone worked perfectly as I left the store. I only had to reconfigure my email account (Outlook) and was all set. Anthony went above and beyond with his skills and customer service. Thanks to T-Mobile and Anthony, I’m totally happy with my new phone. 

I miss Sprint. T-Mobile is a terrible company to have service with. I’ve been a loyal customer for years even after Sprint was bought out, but after my recent experience, I’m seriously reconsidering my options. I had an issue that needed resolving, and the response I received was incredibly disappointing. Not only did they fail to help me with my problem, but it became painfully clear that they don’t actually care about their customers. Instead of providing support, they seemed more interested in collecting money. It’s frustrating to see a company I’ve trusted for so long prioritize profits over customer service. I expected better from T-Mobile, and it’s clear their focus is no longer on keeping their customers happy. I won’t be recommending them to anyone in the future. 

Kizzy sorted out an issue with my SIM data mistakenly transferring into a new S23. She helped us activate an eSIM on the S23 for the time being and ordered a new SIM card for us. The most patient, excellent service we've had with t mobile. 11/10

T-Mobile has been the worst experience I was with them for two years $150 a month and still had horrible experience 

Cherri gave great customer care took her time and help me solve the problems thank you 

I have visited T-Mobile Spencer Plain Rd & Boston Post Rd in Old Saybrook CT. twice and have been very fortunate to be served by James. He has consistently demonstrated a high level of proficiency in customer service skills. With a blend of patience, empathy, and active listening, James has been able to resolve my cell phone issues effectively and efficiently. He is so amazing and skilled. He has gone above and beyond in assisting me. His attention to detail and dedication to providing a seamless experience make him an exceptional customer service representative. Good job James!”

not happy crappy internet service uninformed customer service