File a complaint with CPUC if you are unable to call 2-1-1 from T-Mobile Devices

Thank you for providing the ticket number. I was able to review it and the good news is that the traffic engineering team is on the case. There has been a lot of activity and attention on the ticket, so I am confident that it is in the right hands and heading toward a resolution as quickly as possible. 

Thanks again for letting us know that this is not working, so we could jump on it. 

Hope you have a wonderful day.