User Profile
shrigupta25
Visitor
Joined 6 hours ago
User Widgets
Contributions
T-mobile trap
Hi, my name is Sri Gupta. I am a authorized user of my son’s account back in December 24. I happen to be in Costco where AT&T offered me a very good plan for first responders and they accepted my son who is a doctor to be a first responder Being a loyal customer of T-Mobile. I came back home and called T-Mobile to see if they can offer me something .T-Mobile sales team welcomed me and offered me the same deal I think better deal at the cost of $135 per month as a first responder And they told me that your son who is a doctor is fully qualified for this account. My son was in the hospital at that time serving patients . Somehow he managed to come on the phone and answered all the questions that T-Mobile supervisor asked . finally, everything was done and I was very happy with this plan until three months later I received a notice that your son is not a qualified for first responder account. I called T-Mobile number of times but failed to convince them that this is not my mistake. had sales people clarified the requirement of being a first responder I would have never gone with you at the very first place, but it’s not my mistake and I’m very frustrated With the service and the amount of the bill that I have been paying. now I request senior executives to look at this matter seriously and advise me as soon as possible if there is any possibility of retaining me as their customer meanwhile, I am going to contact other carriers and see if they can take over from this point on and help me out Thank you.39Views1like1Comment