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cherk_mason
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T-mobile unable to trace returned phones
I returned unopened phones to T-Mobile. The UPS tracking shows that the items were returned to and accepted by T-Mobile. However, T-Mobile is still charging me monthly for the phones, even though I have returned them. I was told to wait a few months for the issue to resolve. I have made numerous calls, receiving different answers each time: First call (T-Mobile CSR): I was told to wait a few months for it to resolve. They credited me for the first month. Second call (T-Mobile CSR): I was again told to wait a few months for it to resolve. They collected the UPS tracking information and tried to check their warehouse. Third call (T-Mobile CSR): The CSR suggested that I might not have sent the items. Fourth call (T-Mobile CSR): I was advised to call UPS and file a complaint. UPS confirmed that the items were delivered. T-Mobile acknowledged that the package was received but stated they are unable to track the IMEI numbers and that I have to pay for the items. I need to know what exactly they received and acknowledged. If this issue does not resolve, what are my options? I am planning to file a complaint with the BBB.46Views0likes0CommentsT-mobile Complaint
I returned unopened phone(google pixel) back to T-mobile using the returned shipping label(UPS). The package was received by T-mobile on 12/13/2024. T-mobile is still charging me monthly for the returned phone. T-mobile gave me a credit for the first month instead of removing the charge and was told that it would be resolved soon. I got the same charge again in February and ended up paying as I am setup for AutoPay. I was told that they received the package but were not able to track the IMEI. Need a speedy resolution as I have spent considerable amount of time on phone providing all the details to CSR. Thanks!141Views0likes1Comment