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sspeed
18 days agoNetwork Novice
Fed up with T-Mobile's customer service
I have been a Sprint/T-Mobile customer for years! I had a 3 line Essential Savers plan for $100/month. I switched to a 4 line Essential Savers plan, also for $100/month. I was charged a $62 "prorated" charge to make the switch. When two plans cost the same amount, it shouldn't be an additional $62. I tried calling customer service, got hung up on once and got nowhere on the second time. I can't seem to get them to understand that, yes, I understand the whole "midcycle change", but when two plans cost the exact same amount, it shouldn't be almost double to change. I hate throwing around the "I'm gonna switch", but providers always fall all over new customers and crap on their existing. It's probably time to leave T-Mobile.
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