Forum Discussion
Are you guys going to acknowledge recent service & network issues???
I created a Tmobile account just for this. For the past 2 days, about to go on 3 days my Iphone has been jumping between 5g & SOS. Using wifi doesn’t help because thats out. A day without service? Fi...
Reps on 611 or T-Mobile support app will typically get you to customer care, which will run you through the ‘standard’
- reboot device
- check for software updates
- reset your network settings
- check your SIM / refresh from ‘their’ end
Typically this does not do much unless your device has a bug or 2 (rare, but it does occur)
Local reps then open a ‘trouble ticket’, and often do not get back with an issue. I’ve had times where it does work, and many where it does not, and ticket is just for fluff (i.e. modernization / maintenance … for 8 years of issue).
If you want to port or get beyond those … file a BBB complaint, and T-Mobile will call you.
