Forum Discussion

I_just_got's avatar
I_just_got
Newbie Caller
3 years ago

Wireless number + Pin apple website issue… please help?

I tried to preorder iphone 14 pro max from apple.com + tmobile finacing. When I tried to put wireless number and pin in there, it kept saying error. I already set up a pin on t-mobile account and also call 611 to change the pin again but it still shows Error.  Do you know honow to solve this issue?

I prefer to order from apple website since i want to keep my current plan and doesn’t need to put down payment.

 

  • shaoqi0114's avatar
    shaoqi0114
    Network Novice

    I’m having the same issue as well. Not sure what’s going on with T-mobile. 

  • Ebhagia's avatar
    Ebhagia
    Newbie Caller

    I am experiencing the same issue while ordering iPhone 15. The only solution I got from T-mobile was to visit the store to get help. If I wanted to visit the store, I would have not wasted my time chatting with the customer service entire morning. Why can't things just be straightforward? 

  • Did you all ever receive a solution at all? I am having this same problem months later. 

  • The default should be the DOB of the primary account holder in MMDDYY format