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foolscap's avatar
foolscap
Transmission Trainee
3 years ago

gateway-pc wireless connection

Hi.

A new user, and I was handed an ARC-KVD21. Have connected several devices easily, but the Windows 10 box won’t do it. The gateway gets a “good” signal.

Ethernet line works fine (on it now); wireless does not.

WLAN AutoConfig service is started and Windows power off is disabled.

Before attempting to make wireless connection I disable the Realtek local area connection. Unsure if this is actually necessary.

The odd thing is, starting WiFi in windows 10 does not work. It shuts itself off right after turning it on in Settings/WiFi.

I realize this is not strictly a T-Mobile issue (I believe) but I’m rooting around for fixes.

 

 

  • When you enable the wireless do you have the Ethernet cable disconnected or connected?

    Was the wireless working before with a prior wireless router?

    If you look in “System Information” and the hardware what is the adapter model?

    Check in Control Panel and make sure the hardware does not have any alert. Maybe the system logging will provide some clues. If you have a USB wireless adapter about you might try another wireless adapter. I guess the one you are working with came installed in the client/laptop/desktop unit?