Forum Discussion

pc123's avatar
pc123
Newbie Caller
3 years ago

T-Mobile Says Warehouse Didn't Find Returned Phone Yet

Hi,

 

My situation seems unique. I ordered the Iphone 13 Pro. They took the order and created the label. Before UPS picks up the phone, they marked in the label as return to sender. Even before UPS picks up, it is marked but still UPS picks up and came to the closer town where I live. And then it started returning back to sender. It went back to Fort Worth. TX.

When I call the customer service, they said they didn’t recieve the package. They are investigating it. The UPS is clearly showing that it is delivered to Fort Worth, TX.

I am not sure what needs to be done.

assurant
customer service
support
t-mobile
  • Davidmc76's avatar
    Davidmc76
    Newbie Caller
    3 years ago

    Same happened to me today @pc123. Phone made it to Houston where I live then suddenly changed to return to sender in Ft worth TX. Ups says there was no address on the label. T-mobile says now I have to wait until the Order is canceled then order another phone. What happened with yours?

  • javaka's avatar
    javaka
    Newbie Caller
    3 years ago

    Same thing happened to me, but I actually had to pay the $1100 to avoid ruining my credit. 

  • syaoran's avatar
    syaoran
    Transmission Titan
    3 years ago

    It can take time for received devices to be inventoried.  It should show up as received in a few days normally but with trade-ins around new device launches, it can take a week or more sometimes for the device to be scanned in with Assurant.