Forum Discussion

Mneedshelp's avatar
Mneedshelp
Newbie Caller
2 years ago

voice mail problem transfer from old phone to new phone

I recently transferred my carrier from Tracphone to T-Mobile.  The voice mail set up does not recognize my old pin number thus not letting me change to a new pin. Now what?

  • HeavenM's avatar
    HeavenM
    Community Manager

    @gramps28 is correct. The voicemails from your original carrier are not going to transfer over to T-Mobile. You can see all of the steps to set up and manage your voicemails on our voicemail support page.