Forum Discussion

caupwhiting's avatar
caupwhiting
Newbie Caller
5 months ago

new voice mail and it's asking me to setup voicemail

I have a new voicemail but it’s asking me to setup voicemail again.  Been setup and working for the last 20 years.  I’m suspicious.  What should I do?  How do I contact t-mobile for help and not just the community?

  • I was VERY nervous about this because in this day and age I trust no one, LOL. I took the plunge and went through setting it up. I used my old pin and it let me proceed; I was able to go through it without entering any new info by pressing the # key. Everything is the same and I was able to get into my voicemails after that. It’s definitely an annoyance but it’s safe guys. They also give you the option to get into your voicemails without entering a pin like before. Hope this helps. BevyT