Worst customer service

The network coverage in major hubs of the USA, such as the Bay Area and downtown, is extremely poor. It seems like the company advertises misleading ads to hide this issue. A group of 30 students, including myself, signed up for T-Mobile, but we have all unanimously decided to switch to a different provider as soon as possible. We understand that our departure may not make a significant impact on the company, but we feel it's important to inform other students about our experiences and provide evidence of the problems we encountered with T-Mobile representatives.

Even now, the situation is disappointing. Initially, one agent promised a 100% refund, but the next day, another agent only agreed to a 50% refund. Despite the presence of audio recordings for each call, the company is relying solely on the agents' internal communication notes. They are unwilling to conduct a thorough root cause analysis and have left the issue unresolved. Furthermore, the agents are disconnecting calls, stating that it's a matter of mobile Goodwill, which is frustrating for the customers.

I have been lied to 6-8 times by T Mobile after they almost doubled my monthly bill , and no follow up after promising action . Going on for over 3-4 months and every time i called someone talked then their supervisor and same conversations and then “we will take action and update” . Then no update and finally on Sep 1 2024  a rep said they were able to offer me a discount for my patience as loyalty discount and will take effect in a few days . Again nothing and after my auto payment again was for the big amount I called back again on Sep 9 2024 and they needed 48 hours to review and update . It’s been 11 days and when I called today same motions and when o finally told a supervisor that I have had enough of the same explanations and conversations that they should focus on living to the promise of the dowocujt that was made , they said sorry you can’t talk and so you can leave T Mobile if you want and stopped the call . 
 

I will make sure I post this with all details on all possible social media tagging all my fgrieds and take this to as many people to stay away from T Mobile as I start looking to either go back to Verizon ( whom o only left on December 23 as I was proofed $40 per month lesser and now am paying twice that to T Mobile ) . It’s a lie and cheating and will also lol at legal options to be paid for all the time I wasted all the agony and frustrations and of course the overpayment 

am also surprised at the incompetence and how every new person had no clue on what happened and what conversations I had earlier and kept asking the same questions and tried having the same conversations with me all the time . It’s 2024 but their process feelS like 1980 . Will write to their COO too on that 

T mobile is the worst network company. They add extra charges every month, and their customer service is terrible. They care more about making money than serving their customers!

I have been a customer for 16 years and am appalled at the lack of response and service I have experienced with T-mobile. I was due to receive a return call on Thursday 8/29 regarding an escalation or investigation on my account. When T Mobile merged with sprint I continued to be charged for a device leased with sprint on 7/21. That lease agreement was for an 18 month period. My account continued to be charged 45 dollars unbeknownst to me for a device that was paid off. In dealing with another issue I saw the charge on my account and spoke to customer care. The total amount of charges post the end of my lease is estimated in the amount of 900$. I was informed T mobile could issue me a three month credit only. I requested that the three month credit be issued immediately. In addition to my request for a full refund credit to be escalated to corporate and investigated. I was reassured I would receive a call back on Thursday from Monique regarding details of that investigation. I never agreed nor signed any agreement whatsoever nor did I receive any notification that I would be billed for a leased device post the 18 month period. No one has returned my call nor was I issued an immediate 3 month credit as promised. I am again asking this matter be escalated. T-mobile makes billions of dollars in revenue from its customers. If this issue is not resolved promptly I will be seeking consultation from an attorney to look into whether or not T mobile is stealing money from its customers and refusing to return calls or refund monies that are owed to its customers. I am asking that my complaint is further escalated and forwarded to the appropriate administration. Not a customer care representative with limited experience, capability, or scope to handle this concern. Please review the last call that was recorded and noted on my account. I am requesting a return call from someone in administration as soon as possible. I am also requesting my account is credited immediately as promised. Thank you.

So I did a trial on home internet lite which didnt work in my area so i returned it within the grace period. When it came time to pay my phone bill they forced me to pay $65 for it but said “Refunded to you the following month” So I paid it to move forward trusting Tmobile.. Now im being told that I been declined to get my money back???!!!!!  

Spoke with a lot of those representatives and always promised to be taken care of “I got your back” “I will take care of you”.. At this moment in time they are stealing money from me and if anyone is a lawyer on here I would like some advice..  I been with them since 2016 and this is by far the worst experience i have ever had. False promises, lies, stealing, misleading..  I will be ending plans with tmobile. I have never been so mad in my life…. plus only for $65 too which is nothing but the fact is to decline money back that is mine and making promises and not following through is something that is disgusting…...

No response from T-Mobile?!?!?!?! Come on Michael, is this the kind of customer service you want for your customers?

I have the letter it was returned, I have the receipt it was returned. This needs to be addressed immediately. Call me. 414-588-7259 Pam

Good morning,

I shouldn’t even be dealing with this aggravation right now, I was told it was taken care of. I went into T-mobile store months and months ago and returned my modem. I told them the issues. They told me, call customer service, you will get  a new, white modem that is  more powerful. If you call them, they’ll send it to you. Wrong information of course. I called,  they apologized for the wrong info said we’ll send a new one out but, pretty much, you get what we send you. They sent the same one out. We returned the new one that day or the next.  I had called numerous times, no help. Anyhow, wrote a review and was called immediately. Was told the reason for the mix up, different number then the old one. We returned the new one because, it would be the same issue as our old one. Gentleman said taken care of. NOT!! I’m receiving emails and texts today that it hasn’t been returned. I want resolution ONCE and FOR All. Call me 

Customer care now charges a $10 fee