Forum Discussion
Free in-flight Wifi - verification failure
I have thoroughly enjoyed the free in-flight wifi from T-Mobile and consider it one of the main reasons I remain with them (25 years now). All has been well the past handful of years, but recently, they wisely decided to set up text verification to make sure the user is the actual owner of the account. I am sure this was highly abused by folks so I don't blame them for doing this. BUT BUT BUT....
Unfortunately, for me at least, I cannot receive the text verification because I am not on connected yet. However, I need the text verification to get on wifi to get connected. So after trying many things many times (around 10-12 times to be specific), I gave up and ended up just purchasing the wifi directly from the airline.
Ironically, as soon as I paid my $8, the text verification for free wifi immediately arrived. In fact, I received 10-12 texts with the verification code. Grrrr.
NO, this was not an issue with the airplane's wifi since I was able to purchase it directly. The verification code quickly came through.
Is it possible this issue is only happening to me? I have wifi calling enabled, I use google messages (on my android), I tried both RCS and SMS messaging. As recently as April I used free airplane wifi easily. The only change was this new verification procedure.
Today I was on the line with tech support for 80 minutes to no avail. He transferred me to a department that apparently specializes in "airplane wifi." A nice woman with a french accent answered and promptly hung up on me. Merci!
T-Mobile, please fix this. You will be losing me soon if you don't.
You want to connect to the in-flight WiFi before takeoff. That way, you can still get the verification code over cellular.
So I called back to see if I could go directly to the "airplane wifi" department. The new agent says there is no such thing.
Cool. Thank you agent named "Austin" for making stuff up and wasting more of my time.
