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Wedgewood
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Joined 5 months ago
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Re: Worst customer service
While I have been a big fan of T-Mobile - got all friends and family hooked up because of the "great service" I thought I was getting, it is time to leave T-Mobile for good. Coming to this decision was not an easy one, but it is very necessary. Here are a few complaints over the years- International plan data usage was activated without my notice but was finally rectified. Kudos! I had more than 4 lines on plan, I repeatedly requested accounts we were not using be deactivated only to find out I have been paying for them. T-Mobile customer service said "No Refunds" will be made as it is my responsibility to check my monthly bill. My mistake, I had my bill on autopay and trusted that T-Mobile will do what I asked them to do. Insurance was added to my account without my approval. I requested it be taken out, this was never done. Only found out today, I have been paying for this for however how long. While I have been a life-long customer for well over 10 years, it is time to say goodbye. I can take my business somewhere else.63Views0likes0Comments