Legacy Pay As You Go

Yes, my case was resolved today and sharing it so hopefully it helps others!

Here's the timeline:

March 2024

• Added $10 refill to Legacy Pay as You Go Plan. Dial #225# and got:
  
  • Expiration Date: March 2025
  • Balance: $60

January 2025

• Got text message that plan has been suspended. Dial #225# and got:
  • Expiration Date: January 14, 2025
  • Balance: $0

• Called Customer Service 3 times:
  • 1/16 - CS provided ticket number and said will resolve 24 -72 hours
  • 1/23 - CS said will escalate ticket and will resolve that day.
    • CS called back 2 hours later and said they're still working on it.
  • 1/24 - CS said will contact tech support and get resolved in 30 minutes.
    • CS called back and said:
      • Balance was restored back to the original amount of $50 
      • In order for the expiration date to be resolved, I needed to add $5 to the account and that the new expiration date would change to 1 year from now - January 2026. I provided credit card info over the phone and CS added $5 and confirmed that the new Expiration date is now Jan. 24, 2026.
    • Dial #225# and got:
      • Expiration Date: January 24, 2026
      • Balance: $50

Hope that helps! I've also been on this Legacy Pay as You Go Plan for more than 10 years.