Forum Discussion

vickiveil001's avatar
vickiveil001
Roaming Rookie
2 years ago

Pay off Device

Where is the tab to pay off device, I want to bring my monthly bill down, by paying off what is owed on my device.

  • You go to the line then click on installment plan and that  takes you to where you can pay it off or make extra payments.

  • I will follow your directions and look for the line.

    thank you so much.

     

  • gramps28's avatar
    gramps28
    Router Royalty

    You go to the line then click on installment plan and that  takes you to where you can pay it off or make extra payments.

  • Cali_Cat's avatar
    Cali_Cat
    Bandwidth Buddy
    vickiveil001 wrote:

    Where is the tab to pay off device, I want to bring my monthly bill down, by paying off what is owed on my device.

    Just to be sure - do you have any monthly promotional credits tied to your monthly equipment charge? If you do, I would call TMO support and confirm the promotional credits will continue with payoff and then payoff the balance while you are on the phone with them. If you don’t have any credits left, then yes, you can pay any amount on top of minimum monthly charge online as @gramps28 stated.

  • Thank you, I will call customer service to make sure.

    thank you so much 

    VP