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bluesky16
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Joined 4 months ago
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Re: Legacy Pay As You Go
Yes, my case was resolved today and sharing it so hopefully it helps others! Here's the timeline: March 2024 Added $10 refill to Legacy Pay as You Go Plan. Dial #225# and got: Expiration Date: March 2025 Balance: $60 January 2025 Got text message that plan has been suspended. Dial #225# and got: Expiration Date: January 14, 2025 Balance: $0 Called Customer Service 3 times: 1/16 - CS provided ticket number and said will resolve 24 -72 hours 1/23 - CS said will escalate ticket and will resolve that day. CS called back 2 hours later and said they're still working on it. 1/24 - CS said will contact tech support and get resolved in 30 minutes. CS called back and said: Balance was restored back to the original amount of $50 In order for the expiration date to be resolved, I needed to add $5 to the account and that the new expiration date would change to 1 year from now - January 2026. I provided credit card info over the phone and CS added $5 and confirmed that the new Expiration date is now Jan. 24, 2026. Dial #225# and got: Expiration Date: January 24, 2026 Balance: $50 Hope that helps! I've also been on this Legacy Pay as You Go Plan for more than 10 years.170Views0likes2Comments