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magenta1580279
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Re: Expiration date bug for Legacy Pay As You Go?
You didn't say how much you had before but if there's only 1 cent in it now you might want to add another $10 while you try to get things worked out. If you had more than 1 cent that's now gone and customer support isn't helping to get it back you can file a complaint with the FCC which is what helped me and others I've heard from. Some have had luck going through the BBB. What CS tells customers seems to depend on which rep you get, no consistency at all which is ridiculous.53Views0likes3CommentsRe: Legacy Pay As You Go
Congratulations. I guess it depends on who you get when calling support. I haven't had one rep call me back. Yesterday I was told my case is "still in the back office" and would be expedited. As of today nothing yet. But thanks for the update, glad it worked out for you. Hopefully in another 3 months it won't happen again.52Views0likes0CommentsRe: Legacy Pay As You Go
Odd thing though is plenty of other legacy payg users including myself have added smaller amounts than $100 and were able to carry over the balance for a full 12 months (see gerwin1101's posts). That is for those who had reached 'Gold' status which I did years ago. But my last refill WAS for $100, and that gave me a 10-18-2025 expiration. Yet it expired after only 3 months. So something still isn't right.315Views0likes1CommentRe: Expiration date bug for Legacy Pay As You Go?
What a coincidence, I received the account suspended notice on January 17 as well. The rep I spoke to didn't say anything about restoring service would cancel the legacy plan and he suggested I add $10 to it so I'd have some funds in the account if I needed them. He even processed the payment and the receipt shows a new expiration date of January 18, 2026. I recall he said that would be the new expiration date once the other funds were returned. My transaction history shows the account and line were both restored right after I spoke to him and my account home page shows the legacy plan is active. Hoping by tomorrow morning everything will be as I was told it would be. Something seems fishy about the whole thing knowing this happened to you as well. (I also used to think I had to add $100 per year to keep the account active.)107Views0likes0CommentsRe: Legacy Pay As You Go
This is what happened to me this morning: I didn't let my gold account expire, it expired on it's own - 9 months early. I added to the balance last October 2024 and the web receipt shows an expiration date of October 18, 2025. 3 months later I turn on my phone only to be greeted with a suspended account text and a zero balance. (Balance the previous week was $114.) CSR said it may have been a glitch but didn't know for sure and said the balance would be restored in 72 hours. Have had this plan 17 years and this is a first.572Views0likes8CommentsRe: Expiration date bug for Legacy Pay As You Go?
Even though this is an older post I wanted to share what happened to me today since it looks like the bug is still around. 17 years I've had the payg gold/legacy plan. I added funds to it in October 2024 and I have a screen shot of the payment receipt that clearly shows October 18, 2025 expiration. As of last week the balance was $114. When I woke up this morning I had an account suspended text and a 0 balance. Customer service rep called it a 'glitch' and assured me they would restore the funds - 72 hour wait. But I've never had this happen before. Looks like my one year expiration became a 3 month one at some point, if that's what happened. Rather inconvenient.257Views0likes11CommentsRe: phone won't ring calls go straight to voice mail
Same thing happened to me today and has happened before. I had my phone right next to me and heard the voice message alert tone. The phone never rang prior to that and there was no entry in the call log. I had three signal bars at that location.30Views0likes0Comments