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Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us that he "found a plan that works"-the Go G5 55 plan for $120 for four lines (my wife and I are over 55 so we qualified). He also promised that it qualified for the $1000 per phone discount. It required sending in the phones by 3/3/25. My wife wanted to wait for the bill to be certain, but that would mean we lost the discount, so we sent them. We received the first bill today and it's for $180 a month, only $500 rebate per phone (nothing to do with quality of the returns-they are prefect but still being examined). This plan only qualifies for half. We were also offered the "Go G5 Plus 55" for $220 a month for $1000 a phone, both "offers" FAR more than the originally stated contract. We even had it "guaranteed" a second time after my wife got paranoid and called T-Mobile's customer service and "Adrian" told us that the plan MIGHT not qualify, so he suggested we return to the store. We did so, and the employee "went in the back room to talk to his regional manager" for about 20 minutes, then came out and ASSURED us that the plan DID qualify, was $120 A MONTH and $1000 rebate per phone. This is a PURE "bait and switch". We can't just go back to our old plan because now our phones are gone and T-Mobile refuses to return them. We are now stuck paying about $100 more a month when we NEVER would have upgraded the phones under that set of circumstances. As far as I can tell, this violates the Federal FTC Act as well as three CA laws: The FTC has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. CA state Business and Professions Code (B&P) Section 17500: This section prohibits unfair, deceptive, or fraudulent business practices, which includes bait-and-switch tactics. California Code of Regulations, Title 4, Division 3, Article 10, False or Misleading Advertising: This section specifically addresses bait-and-switch advertising. Cal. Code Regs. . 4, ยง 1304.1 - Bait and Switch Advertising: This regulation outlines the specifics of unlawful bait-and-switch practices. T-Mobile REFUSED to escalate me to a manager and only gave me a PO box for their legal department. This is a HORRIBLE way to do business. it is illegal, likely criminal, and you have pissed me off enough that I now have reported it to the FTC, the FCC, and the CA State AG's office. I also know several DDAs at the Alameda County DA's office who are being consulted.
Really Upset with T-Mobile
I went to T-Mobile store in West Lafayette, Indiana to purchase a new phone. I am 77 years old. Joe, the manager was my contact person and I purchased a new phone. That is all I wanted. He said he had a good deal for me. I could get 2 apple watches for the price one. Told him I didn't need 1 let alone 2. He is quite the con man. He told me I was only charged 2 installation fees (if that is what it is called)! I just checked my Visa bill and I have a total of $366.07 charged. He gave me 2 trackers, which I know nothing about and he said that didn't cost me anything; On my bill I have 2 charges of $58.45 which is the cost of the trackers. I feel like I was horribly taken advantage of. I only went in there for a phone. And every time I went in to get some resolution, I had to wait on him. The last6 visit I waited an hour. He does not own a car apparently and could not find a ride that day. This is very unprofessional. I have 2 phones and Internet with T-Mobile but am seriously considering changing. When a senior citizen comes in for the purpose of getting a new phone, your personnel should not hoodwink them. I am not technically smart so feel really like I was totally violated!!!SCAMMED
I am so upset. I have been a long time customer of T Mobile. MANNNY years. I went in and spoke with Dallas. I needed a new phone because mine stopped working not long after it was paid off, imagine that. He got me to get a new phone and one for my husband. The bill would then be expensive, so he said if I added 2 additional ones on the promotion and just dont use them it would be the family plan and my bill would be "so much cheaper." He said the bill would only be $143 dollars month. So that is what I did. My bill came in and its well over $400!! I cannot believe I was scammed by a company that I loved so much. BUYER BEWARE! They obviously cannot be trusted. Now im locked into a contract that I cannot afford.Also SCAMMED at t-Mobile store
I got a new phone at a t-mobile store and was told that I would receive a $630 promo discount with my old phone trade in. While in store I asked several times if this was correct, and if the trade-in were any less than the quoted $630 that I do not want to get a new phone. My old phone was in like new condition. Sales person and manager assured me this was correct. Then came the vodoo math that they apply to confuse you. In the end my bill should have gone up by only approx. $25 and I commenced with the upgrade. Now comes my first new bill: it went from $120 to $168. I called customer service @ 611 to find out why. --- I only received a $300 discount. They said that only the store can make changes and honor their promise. Lesson learned: The discount I received is the same as the manufacturer gives for the phone. I will NOT EVER buy another phone in a carrier store again. I am currently trying to resolve the issue by visiting the store where I bought the phone. I believe I was intentionally mislead by the store sales team.5G Gateway intermittent outage
Should any representative see this , this is a formal complaint about continual disruptions of service and continued rebooting and reconnecting of devices. I've already replaced one gateway and just months into service I am having the same issues. I'm wondering if you , any of you who represent T-Mobile , understand the frustration and annoyance with having not only continual interrupts of service , but having to go though the process of reconnection time after time after time minutes apart from each other. One selling point was being located within less than 50 yards of your cell tower. For a company that claims to be the world leader in cell communications , I expect better. Perhaps less dollars spent on advertising and more on technological advanced and upkeep is due? Signed - A becoming less enthusiastic consumerNeed some help regarding with a iPhone 13 signal constantly disappearing from time to time
Been experiencing this since Sunday in when from time to time my signal keeps suddenly dropping off to "no service" without any notice, I even tried to reset my network settings after I basically had to restart my phone to get the signal I needed but it's still doing the same thing.
Stop using 1112 as the customer survey text sender
T-Mobile customer survey texts are sent from 1112. This is recognized as one of several emergency numbers by Samsung phones (I do not know whether this is also an issue on other handset makers). The result of this is that the phone thinks the user is making an emergency communication and subsequently unblocks all blocked numbers temporarily. 2 hours at a a time. Resetting each time a reply is sent.
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