Forum Discussion
Expiration date bug for Legacy Pay As You Go?
I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade. Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the e...
Also have a prepaid legacy plan, minimum $10 for one year.
Went to the store today to add $10 to keep the account active for another year. After paying, saw the resulting paperwork with an expiration date of 3 months (3/26/22), not the full year I was expecting. They said it was because of a new system that went into effect this year.
Had the store employee call their customer service. Because of the wait time (~2 hours), I asked that when the employee gets a reply, to call me.
They called a while later, and left the following message:
I will check back at the store next week, to fully insure that the expiration date is now truly one year, instead of three months.
