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Do I seriously have to pay for service I have never used?
On February 25th 2020, I had established, via online, BYOD service for two lines for the 55+ plan. I only ordered two SIM cards (nothing else) at $10 each. Then, I get the order status, and I no...
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The bill makes no sense, and T-Mobile's refund, return policy completely does not make any sense. I refused the SIM cards, and I have never used any service as the bill clearly states. Therefore, I simply should not pay for something I have not used. I believe I should also be refunded for the two SIM cards I paid for that I had never used.
Online: Return Policy
For a refund, to exchange your Device or accessory, or to cancel your new service activation, return your Device or accessory within 20 calendar days of the date you received your order. During this period, you may return or exchange your Device or accessory, or cancel your new service activation for any reason as long as you:
- You are responsible for any charges incurred prior to service cancellation, including roaming, long distance, taxes, control charges, regulatory program fees and other fees.
