account fraud
I have had Magenta Max since Dec 2022 The service stopped working in May 2024. I stopped getting my unlimited data and cell service. I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. I didn't have service for almost a month when i stopped Autopay in June and announced suspension of my account because I wasn't getting service. Customer service has been despicable since then. I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-July I notified the company that they have voided the contract and I asked for my phone to be unlocked. I haven't had phone service since May, I NEED to find a legitimate phone carrier. T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities in June. They continue to charge me 2 and a half months since I last had service Customer service says the charges are valid on my voided contract and refuse to unlock my phone. Anyone have success getting all their evidence of T-Mobile fraud recognized and having your illegitimate charges taken off? How have you dealt with T-Mobile holding your property hostage and shaking you down stealing from you?
Misled twice causes financial hardship
I accompanied my son’s fiancée to transfer my sons phone to her account from my account. The lady told her she could upgrade his pixel phone to the newer generation for $100. So she paid for it. Then she told us her bill would not go up at all for adding the extra line. August 5, 2022 Then she got a bill for double what she was paying $240. and on it showed a new pixel phone for $550. She returned to the store and talked to the same lady who said it was an error and she would fix it. She told her it had created a financial hardship and if there was an increase and charge for the phone they would have kept the phone and not make any changes. September 2022. Next bill same issue so she went back and someone told her to ignore the new phone charge that it wasn’t a charge just a note on the bill. She asked them to take it off but they said it was just a record. Because the bill did not reduce, they could no longer afford it, so today 10.15.22 I met her at the T mobile store I go to and transferred their numbers to our plan. They did the transfer wrong the first time and had to redo it. I was charged for two transfer fees instead of one. Then I got an email for a document-sign and it was for the Pixel phone we were told was already paid for with the $100. In August. Needless to say, we were greatly misled and we don’t know how to solve the issue with this phone. If they would have told us there was a huge charge for the phone she would not have done it. They took away her choice at that time. We need to get this resolved ASAP since they are basically holding it over us and if not okayed in 48 hours they will suspend the two recently added lines to our account. The accountability lies with T mobile store not us.
Do I seriously have to pay for service I have never used?
On February 25th 2020, I had established, via online, BYOD service for two lines for the 55+ plan. I only ordered two SIM cards (nothing else) at $10 each. Then, I get the order status, and I noticed I was charged $61.12. That did not sit well with me so when the UPS guy arrived on February 28th, I refused the package of the two SIM cards, and they were returned to sender (T-Mobile). A few days later, I get a bill in the amount of $66.87. I called T-Mobile and the rep informed me that the bill is for service and that I have to pay it. I told the rep to cancel everything and that I should not be charged for something I have not used. How could I have even used service, I never took possession of the SIM cards in the first place. T-Mobile has already obtained $61.12 out of me for the two SIM cards. T-Mobile should not get any money out of me for service I have never used. As I see it, It would be fraudulent to make me pay for something I have not used. Here, I don't even know what I'm all being charged for. I was charged for two SIM cards $10 each so what did the unmentioned $40 go toward?
