Employees in the healthcare industry digitally engage with patients daily. Many practitioners and staff wish they could quickly communicate on mobile devices, but complex requirements, such as HIPAA and HITECH compliance, often prevent their ability to do so.
Some organizations add compliance and risk management policies atop a complicated tech stack while others may try to manage by policy alone, banning certain common behaviors like texting or third-party app use. Employees don't want to deal with unwieldy or traditionally slow communication systems in healthcare, especially when they're on the go. But it’s nearly impossible to monitor employee behavior, catch every mistake, and keep up with changing regulatory needs.