A business conversation by text between two people on an iPhone using the MultiLine communication compliance app. A business conversation by text between two people on an iPhone using the MultiLine communication compliance app. A business conversation by text between two people on an iPhone using the MultiLine communication compliance app. A business conversation by text between two people on an iPhone using the MultiLine communication compliance app.

Ensure secure business communications, no hassle or expense.

MultiLine provides a dedicated business line that captures calls, texts, and WhatsApp messages for regulatory communication compliance. Whether your business is bring-your-own-device (BYOD) or a mixed-mobile environment, employees can get started in minutes.

T-Mobile MultiLine benefits.

  • Employees can more freely message or call clients in the app with pre-configured data and security policies.

  • Streamlined user enrollment allows employees to get up and running in minutes.

  • Take complex requirements like consent capture and electronic recording* off the end user’s plate.

  • Intelligent, real-time redaction of sensitive information helps protect the organization and the client.*

  • Admins gain granular visibility through usage and compliance analytics.

  • Integrates with leading MDM, CRM and archival tools for deeper management capabilities.**

* Requires Plus SKU and above.
** Requires add-ons.

A purpose-built mobile compliance solution that addresses compliance pain points across industries.
A professional speaks on her mobile phone as she descends a flight of stairs in a public space. A professional speaks on her mobile phone as she descends a flight of stairs in a public space. A professional speaks on her mobile phone as she descends a flight of stairs in a public space. A professional speaks on her mobile phone as she descends a flight of stairs in a public space.

FINANCIAL SERVICES

Address communication compliance effectively.

After an eight-figure SEC fine, a global securities firm implemented T-Mobile MultiLine to address electronic recordkeeping regulations. Some of the benefits of the mobile device app include:

  • Captures mobile voice and text communication.
  • Is cloud-based and carrier-agnostic.
  • Can auto-redact sensitive language and PII.
  • Integrates with popular messaging platforms.

 

A healthcare professional and her patient look at a tablet together. A healthcare professional and her patient look at a tablet together. A healthcare professional and her patient look at a tablet together. A healthcare professional and her patient look at a tablet together.

HEALTHCARE SERVICES

Deliver compliant, patient-centered communication—even on-the-go.

With complex requirements like HIPAA and HITECH, compliant digital engagement with patients isn't always easy. Remove much of the burden with T-Mobile MultiLine.

 

 

  • Reduce manual compliance effort, and keep healthcare professionals better connected with patients.
  • Use appointment reminders and real-time, direct messages.
  • Capture and store communications centrally for quality assurance.

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    A smiling professional texts while walking next to an old-fashioned building. A smiling professional texts while walking next to an old-fashioned building. A smiling professional texts while walking next to an old-fashioned building. A smiling professional texts while walking next to an old-fashioned building.

    PROFESSIONAL SERVICES

    Simplify professional services communications compliance.

    Professional services employees interact via phone, text, email, or video conference daily, but remain accountable to multiple regulators.

  • Use MultiLine to streamline mobile compliance across FTC regulations, TCPA, GDPR, Dodd-Frank, and other authorities.
  • From capturing billables to texting clients, T-Mobile MultiLine helps firms improve their communications while meeting complex IT and compliance needs.

    • A professional walking in a city holds a binder and talks on her smartphone through her wireless earbuds. A professional walking in a city holds a binder and talks on her smartphone through her wireless earbuds. A professional walking in a city holds a binder and talks on her smartphone through her wireless earbuds. A professional walking in a city holds a binder and talks on her smartphone through her wireless earbuds.

    REGULATED INDUSTRIES

    Streamlined communication for regulatory compliance.

    T-Mobile MultiLine helps employees within regulated organizations remain accountable to a variety of laws and regulators.

  • Interact via phone, text, email, or video conference and stay compliant with FTC regulations, TCPA, GDPR, Dodd-Frank, and more.
  • From remote medicine to insurance, remove several of the compliance burdens that your employees face.
  • Avoid costly mistakes without sacrificing the convenience of today’s communication tools.

    • Talk to us about how we can support your organization's compliance strategy.

    Mobile compliance insights.

    Challenges.

    Get an analyst-informed take on how mobile compliance solutions can help close gaps in regulatory compliance.

    Read the analyst connection

    Facts.

    Learn quick facts about the costs of regulatory non-compliance in B2B and B2C mobile communications.

    Read the infographic

    Got questions?

    T-Mobile Multiline is an over-the-top application that allows organizations to reap the benefits of messaging and voice calling, while also providing IT leaders the tools to adapt quickly to meet customer and regulatory needs. 

    While T-Mobile MultiLine can suit the needs of various organizations, industries and use cases, this solution is purpose-built to solve mobile compliance pain points for small to mid-sized businesses (SMB) and enterprise customers in heavily regulated industries (including financial services, professional services, and healthcare). T-Mobile MultiLine provides a dedicated messaging and calling solution with IT-managed compliance and security functionality for greater peace of mind.

    Administrators can manage specific mobile compliance and security policies and derive usage and other insights via online portal.

    • T-Mobile MultiLine Standard provides a company-owned number, operated through a single calling and messaging interface. Call handling, security, and connectivity settings are managed in a simple app that is separate from employee’s personal phone features and data.
    • T-Mobile MultiLine Plus includes T-Mobile MultiLine Standard with additional compliance features including sensitive information redaction and message capture.
    • T-Mobile MultiLine Enterprise includes all features of MultiLine Plus in addition to voice recording.

    In addition to the base service, T-Mobile MultiLine offers several integrations for optional, additional charge:

    • Common archival solutions
    • Popular messaging applications, including WhatsApp 
    • Leading MDM/EMM/UEMs
    • Leading CRM tools 

    T-Mobile MultiLine helps financial service firms solve the “off-channel” compliance communications challenge. The application empowers employees to call and message clients and colleagues without violating key industry regulations. The application is cloud-based, carrier-agnostic and integrates with leading UEM and archival tools. This easily scalable application helps companies meet SEC and FINRA recordkeeping regulations for electronic communication. MultiLine stays connected whether regulated users are in the office, at home, or on the go. It’s also simple for IT leaders to manage by providing tools to adapt to regulatory and customer needs quickly.

    T-Mobile MultiLine can help in a variety of healthcare areas. It can improve faculty communication compliance by providing medical and facility staff with urgent updates via SMS, phone calls, or WhatsApp with end-to-end encryption with auditable recordings. It can also provide compliant appointment reminders that help reduce no-shows with patients. Messages and calls are automatically archived for regulatory reporting. Finally, it helps home healthcare providers text patients with the necessary privacy assurance.

    T-Mobile MultiLine presents a tailored solution to address the intricate landscape of legal firm communication compliance. Recognizing the paramount importance of secure client interactions within regulated industries, especially for law firms, this service prioritizes adherence to evolving security protocols without compromising the vital client-attorney relationship. By streamlining compliance efforts, T-Mobile MultiLine ensures that legal practitioners can effortlessly capture essential electronic records while engaging with clients seamlessly across various settings, be it in the office, remotely, or on the move. This solution's user-friendly interface simplifies enrollment and facilitates integration with existing tech infrastructure, allowing legal firms to manage users, numbers, and policy settings effortlessly via a web-based portal. Moreover, its compatibility with leading CRM, MDM, and archival solutions enhances its scalability and utility in legal firm communication compliance. Offering automated customer consent capture and real-time sensitive data redaction, T-Mobile MultiLine not only eases the burden on end-users but also fosters a secure and accessible client experience essential for legal firms navigating the complexities of regulatory requirements in their communication practices.

    Let’s get started.

    877-321-1954