Skip to main content
Contact & support
Check availability

Askey LTE Wi-Fi Gateway

Find technical details, tutorial links, and other information about your Askey LTE gateway.

About the Gateway

For more gateway steps, such as instructions on how to install your SIM or reset your gateway, check out our Tutorials. 

Askey LTE Wi-Fi Gateway Tutorials
Two diagrams of the Askey Gateway with arrows pointing to it's parts. The top diagram shows the top of the gateway which has Status LEDs in the front-right corner, and the front of the gateway with has a Power/System LED and a LTE Button. The bottom diagram shows the back of the gateway, which has (from left to right) a SIM Card Slot, LAN Ethernet Ports, a Power Port, a Reset button, and a Power on/off switch.

LCD Screen

    • Green: System is powered on and ready
    • Flashing orange: System is booting
    • Red: There was an error during or after booting
    • Off: Device is off

    • Battery feature is disabled
    • Light will always show red

    • Green: Wi-Fi is on
    • Red: There is an error with Wi-Fi
    • Off: Wi-Fi is off

    • Green: LTE is connected and ready
    • Red: There is an error connecting to LTE

  • If you press the LTE button on the front of the Wi-Fi gateway, the LTE signal strength will display on the Power/System LED.

    • Flashing green: Excellent LTE signal
    • Flashing orange: Good LTE signal
    • Flashing red: Weak LTE signal
    • Off: No LTE signal

Tech Specs

Technical details for the Askey LTE Wi-Fi gateway
Battery
  • Battery size: 5200 mAh
  • Disabled. Light will always show red.
AC Adapter

24W

12V / 2A
Dimensions (W x H) 6.69 x 4.88 in (170mm x 124mm)
Operating temperature range -20° – 45° C (-4° F – 113° F)
Connections
  • Wi-Fi 802.11 a/b/g/n
  • WPA2 Wi-Fi Security
  • Ethernet plugs 2xRJ-45
  • USB 2.0 Micro USB connector (for professional service only)
  • Maximum recommended devices: 10 devices per band
    • 10 on 5 GHz
    • 10 on 2.4 GHz
Network
  • 4G LTE bands: B2, B4, B5, B12, B71, B66
  • 3G / 4G bands: 1, 2, 4, 5, 8

Firmware Updates

  • Firmware updates are pushed out automatically when available. They can't be manually requested.
  • They're sent out in phases over a few weeks, so not all users get the update at the same time.
  • Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update.
  • Do not restart the gateway when it’s updating. The gateway will automatically restart once the update is complete.

Check firmware version

  1. From the T-Mobile Internet App, select MORE > Gateway information.
  2. Review the Firmware version.

 

Firmware versions, fixes, and features

Firmware version Fixes & Features
14443 Battery disabled
11142
  • Stability Improvements to Wi-Fi 2.4GHz
  • IPv6 Connectivity fix on Wi-Fi 5GHz
  • Firestick Cube – Disney Plus and HBO fix
  • Factory Reset GUI Notification Improvement
  • GUI Roaming Status fix
02944
  • Askey TM-RTL0102 is not able to connect to Chromebooks and results in all loss of connectivity to LTE and the LTE LED flashing red to green repetitively
  • SSID passwords with special characters fail to connect when connecting from devices
94432
  • Wi-Fi 2.4GHz/5GHz SSID inverted
  • Header text not translated while switched to Spanish
  • Unique admin password
  • The unique password modifies the admin password on new devices only.
93353
  • LTE only site - could not register
  • Changing to the Spanish language in the GUI does not save once the user closes the browser
  • Occasional loss of access to the GUI when 20 devices are connected to the DUT
  • User cannot change both the start and the end values of the IP Address Pool at the same time
  • Cannot tell how many IP addresses are available to be assigned out
  • Changing the DUT's IP Address, Subnet Mask and IP Address Pool causes the DUT to lose LTE internet connection
  • Channel Settings and Bandwidth Settings cannot be changed on the 5 GHz channel through the GUI
  • [TR069] Periodic Inform
  • [TR069] Bugfix for Device does not talk to ACS
  • Enable ULCA
  • CA capability following TMO request in HLFS
  • Deny Femtocell for LTE router
  • DNSmasq config update
  • Qualcomm Wi-Fi 5G driver update
  • Hide Roaming function from UI and controlled through TR069
92413
  • QR code shown cleartext administrator username and password
  • Enhance the protection of system configuration file
91646
  • XSS protection to be stopping JavaScript & Html
  • IPv4/IPv6 issue between FireTV and TM-RTL0102
  • Time - Daylight saving incorrect
  • Any IPv6 device connected to the LAN is reachable from the WAN
  • [TR069] Client Crash/Boot Loop Issue
  • [TR069] Router Not Reporting CellTower
  • Any IPv6 device connected to the LAN is reachable from the WAN
  • Auth token removed from the URL
  • IMEI SV increment for every SW change (IMEI SV change to 01)
  • TMO GUI Style
  • Add Wi-Fi Parameters to the Reporting
  • Remove "engineer" and "viewer" accounts from the device.
  • Enhancement for 310240 SIM missing EHPLMN
  • Enhancement of Default APN for TMO commercial SIM
  • LTE Signal strength does not match speeds obtained through DUT
  • Access Control performance issues
90234

Release version

Web Gateway User Interface (GUI)

  • The Web GUI allows you to access and change the Askey LTE Wi-Fi Gateway settings.
  • You must be connected to the Askey LTE Wi-Fi Gateway through Wi-Fi or Ethernet to access.
  • The Web GUI is designed to work with most modern browsers like Firefox, Chrome, Edge, and Safari.
  • You can receive and send text messages and notifications about your billing and services through the Web GUI (for T-Mobile Home Internet-only customers).

To log in, open a web browser, visit https://192.168.12.1, and log in with your username and password. 

  • For devices purchased before December 31, 2019, the default username and password is admin.
  • For devices purchased after December 31, 2019, the default password will match the Wi-Fi Password on the label.
Web GUI Tutorials

Network information & settings (Wi-Fi, LTE, APN)

  • Select Basic > Network > Network Map to view information on the Internet, Ethernet, and Wi-Fi connections.

    • A green check means connected. A red X means disconnected or disabled.
    • Select Connected devices to view a list of devices connected to either LTE or Wi-Fi. Choose a device to view the MAC and IP addresses for that device.

  • Select Basic > Network > Status to view information about your LTE and Home network connections, including:

    • IPv4, IPv6, and DNS addresses for the LTE connection
    • Signal strength and SIM status for the LTE connection
    • MAC and IP addresses for the Askey LTE Wi-Fi Gateway (LAN)
    • Wi-Fi network name, status, mode, channel, and bandwidth
    • IMEI, SIM card number (ICCID), Phone number (MSISDN)

  • Select Basic > Network > LTE to view and change the following LTE settings:

    • Internet and SIM status
    • Disconnect from the internet
    • Data roaming (this setting will not allow you to move your T-Mobile Home Internet service)
    • Airplane mode
    • Connection profile settings:
      • APN: fbb.home
      • Username: [blank]
      • Password: [blank]
      • Authentication Type: None
      • PDN Type: IPv6

     

    SIM PIN

    T-Mobile does not recommend using a SIM PIN for this device, since it only works in the Askey LTE Wi-Fi Gateway and is locked to your location. If the SIM PIN is enabled, you must go to Basic > Network > LTE and enter the SIM PIN every time the Gateway turns on. If you enter the incorrect PIN too many times, you will be prompted to enter the PUK and a new PIN. Contact us if you need your PUK code.

     

    Select Expert > Network > LTE to view SIM Management settings and enable a SIM PIN.

    • PIN Protected (on/off): Enter your PIN and select Save (default PIN is 1234).
    • Change PIN (on/off): Enter your current and new PINs, then select Save.

  • Select Basic > Network > Wi-Fi, then choose 2.4 GHZ or 5 GHZ at the top to view and change these Wi-Fi settings. You must change 2.4 and 5 GHZ settings separately. Select Save if you make any changes.

    • Turn Wi-Fi on or off
    • Wireless Name (SSID)
    • Wireless Password (must be 12 characters)
    • Hide SSID

    Select Expert > Network > Wi-Fi, then choose 2.4 GHZ or 5 GHZ at the top to view and change these additional Wi-Fi settings. You must change 2.4 and 5 GHz settings separately. Select Save if you make any changes.

    • Security
      • None
      • WPA/WPA2-Personal (default)
    • Security version
      • Mixed WPA/WPA2
      • WPA2 (default)
    • Encryption
    • Wireless mode
      • 2.4 GHZ default is 802.11g/n mixed
      • 5 GHz default is 802.11a/ac/n mixed
    • Channel (default is auto)
    • Channel Bandwidth (default is auto)

  • Select Expert > Network > LAN to view and change these LAN settings. Select Save if you make any changes.

    • Basic
      • MAC and IP addresses of the Askey LTE Wi-Fi Gateway
      • Subnet Mask
    • Advanced
      • DHCPS on/off (default is on): The Dynamic Host Configuration Protocol Server (DHCPS) automatically assigns IP addresses to devices that connect via ethernet or Wi-Fi
      • IP Address Pool (default is 100 - 150): This is the IP address range the DHCPS can assign. You can't connect more devices than you have IP addresses available to the DHCPS.
      • Primary DNS (default is blank): The Domain Name System (DNS) translates web URLs like T-Mobile.com into the actual IP address of the web server.
      • Secondary DNS (default is blank)

  • Select Basic > Network > Traffic Query to view information about your data usage.

Need help?

Our Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home!

Check out our Troubleshooting guides

Looking for something else?

Return to T-Mobile Internet Support
   Survey Link