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T-Mobile Internet in T-Life app

T-Life allows you to access your gateway, adjust your settings, check your usage, and more!

 T-Life app

The T-Life app is the easiest way to set up your Internet service. It also provides access to other T-Mobile perks such as T-Mobile Tuesdays, and innovations like the ability to manage your gateway anytime, anywhere.

  • You can view and change gateway settings and Wi-Fi network management options. The gateway must be connected to the T-Mobile Network and able to receive data.
  • Customers with a Mesh Access Point must use the T-Life app.
  • Customers with the Askey LTE Gateway can manage their settings from within the T-Life app using a web wrapped Askey Web GUI experience.

Log in to the T-Life app to get started

  1. Go to the T-Life app.
  2. Sign in with your T-Mobile ID to manage all settings in the app. Business Internet customers should not sign in with a T-Mobile ID.
  3. From the T-Life Home screen, select Locate > Things > Manage.

View and manage your settings in the T-Life app

Tutorials for iOS
Tutorials for Android

  • Your Internet plan will have an associated line number. To find this number: 

    1. Go to the More screen.
    2. View the line number under Internet line number. 

  • You can create up to four additional Wi-Fi networks and have them appear on the Network screen. To disable band steering, you must separate the 2.4 and 5 GHz Wi-Fi bands by creating a separate Wi-Fi network for each with a unique name.

    1. From the My Wi-Fi screen, select + Add Network.
    2. You can then manage the following settings:
      • Wi-Fi Network Name (SSID)
      • Wi-Fi Network Password (key)
      • Frequency band
      • WPA Version
      • WPA Encryption Mode

  • Use these steps to view connection, signal strength, and device details for your gateway.

    1. View the Wi-Fi connection strength next to a device on the My Wi-Fi screen.
    2. Select a specific device to view details only for that device. 

    1. From the My Wi-Fi screen, select the device.
    2. Scroll down to General Info to review the Firmware version.

    1. Go to the More screen.
    2. Verify your gateway is online and select Restart your gateway.
    3. Wait for the device to restart.

    1. Go to Locate section in T-Life > Things. It will show the old gateway offline.
    2. Select the offline gateway. Do not select Add.
    3. Select overview.
    4. Select Add new gateway.
    5. Complete gateway setup as normal using using the tutorials.
    6. If needed, unpair and pair mesh access point depending on your setup.

  • Askey customers can manage their Askey LTE Gateway settings from within the T-Life app using a web wrapped Askey Web GUI experience.

    • Customers will see a message: This gateway isn’t supported by the T-Life app.
    • Select Manage with web tool.
    • A new screen titled LTE Wi-Fi Gateway shows.
    • Enter account information and select Log in. 

Need help?

Our Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home!

T-Mobile Internet Troubleshooting guides

Looking for something else?

Return to T-Mobile Internet Support

 

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