Business-to-Business (B2B) Privacy Notice

Overview

We’re working hard to earn your trust. A big part of that is maintaining your privacy. You deserve transparency, education, choice, protection, and simplicity. Our goal is to help you take action to protect your privacy. 

Scope

This privacy notice (“notice”) covers individuals who have a business relationship with T-Mobile, such as vendors and corporate sponsors, in their business interactions with T-Mobile—and it also covers individual end users who use T-Mobile’s products and/or services for business purposes. This notice also applies to T-Mobile for Business, T-Mobile DevEdge Platform, and T-Mobile for Government—referred to collectively in this notice as “TfB” customers.

TfB is a division within T-Mobile that provides wireless services, products, and solutions to corporate and government organizations. Those organizations are TfB customers, who assign lines of service to individuals, mainly employees, within their organizations. For the purposes of this notice, the term “TfB customer” includes the following: 

The corporate or governmental entity receiving and paying for the T-Mobile services, products, and solutions.
The corporate or governmental entity’s “authorized users,” who manage the entity’s TfB account.
The corporate or governmental entity’s end users, who are the individuals to whom the entity assigns individual line numbers to as part of the entity’s account.

In this notice, “business contacts” refers to any individual who interacts with T-Mobile in a business context, such as a vendor, sponsor, or TfB customer.

This notice does not cover:

TfB accounts opened with an individual’s Social Security number (usually very small businesses like sole proprietorships). To learn more about how we collect and use information for these accounts, please read our T-Mobile Privacy Notice.
People who use T-Mobile’s products or services directly as an individual customer or interact with T-Mobile in a non-business context or online, such as browsing T-Mobile’s website. To learn more about how we collect and use information related to those types of interactions, including your interactions online on T-Mobile sites, please see our T-Mobile Privacy Notice.
United States job applicants. To learn more about how we collect and use information when you apply for a job with us in the U.S., or for our recruiting purposes, please see our T-Mobile Workforce Privacy Notice.
United States T-Mobile employees or contractors during employment with T-Mobile. To learn more about how we collect and use information from our United States employees and contractors during employment, please see our T-Mobile Workforce Privacy Notice.
The use of T-Mobile’s products or services we provide to school districts for educational purposes, such as under Project 10Million. To learn more about how we collect and use information from school children as part of these programs, please see our Project 10Million Privacy Notice.

What’s in this notice

For the individuals described above, this notice explains how T-Mobile and our subsidiaries and representatives ("T-Mobile" or “we” or “us”) collect, use, and share your personal data. This notice also explains the purposes for which we process personal data, including when processing is related to our agreements, business needs and interests, legal requirements, or consent where required, the rights available to individuals, and the safeguards used when personal data is transferred internationally.

This notice applies to personal data we have about you that identifies, relates to, describes, can be associated with, or could reasonably identify you as an individual, in the context of your business interactions with T-Mobile, such as managing your employer’s corporate or government T-Mobile account or representing a vendor that provides T-Mobile with services. This notice also applies to sensitive personal data, a category of personal data. Sensitive personal data includes things like your social security number and account log-in credentials.

Some products and services have their own privacy notice because T-Mobile collects or uses personal data in a different way for those products and services. To see the whole list, visit our Privacy Notices. If this notice conflicts with a privacy notice for a specific product or service, the product or service notice applies.

This notice does not apply to data that is not personal, like anonymous, de-identified, or aggregated data (for example, summary statistics), even if it comes from personal data.

How we collect personal data

We collect personal data about you in several primary ways:

Directly from you, like when you create a TfB account or engage with us in a business capacity.
From other sources, like information from financial institutions and credit agencies.
Automatically from your use of our products and services, like data associated with using our network.

What data we collect

Personal data you provide directly to us

Contact information, like your full name, usernames, passwords, email address, and mailing address.
Employment information, like your company and job title.
Authentication and security information like your government identification, Social Security number, security codes, and signature.
Demographic information, like your age, gender, veteran status, and date of birth.
Payment information, like your credit card, debit card, and bank account number (see the T-Mobile Financial Privacy Notice for more information).
Preference information, including preferences related to marketing, advertising, communications, and participation in T-Mobile programs.
Other information you choose to provide, like when you submit a survey response or contact us.

Personal data we collect from other sources

We may collect personal data about you from other sources. For example, we may collect information (such as credit score) from financial institutions and credit reporting agencies—such as when you finance a device—where permitted by law. We’ll provide additional disclosures or obtain consent when required. 

Personal data we collect automatically

Unique identifiers, such as IP address or cookie IDs. To learn more, read our Cookies and tracking article.
Device and service performance and diagnostic information, including reports from your device about signal strength, speeds, app and service performance, dropped calls, call and data failures, geolocation information, and device data like battery strength and serial number and similar device identifiers, settings, language preferences, and software versions, including your browser type and operating system version, the website that referred you to one of our websites, or that you visit upon leaving our websites.
Customer Proprietary Network Information (CPNI)—CPNI is generated by your use of our wireless voice communication services. To learn more about CPNI, please read our Phone privacy article.
Information from your use of our products, services, and network (and other carriers’ networks when roaming domestically or internationally). This includes your usage of connecting carriers and Internet service providers, IP addresses, text messages, and data use history, websites and URLs visited, content interactions (e.g., how long you use an app), mobile apps installed or used or that interact with your device, language settings, and other network and device analytics and Wi-Fi connection and usage data.
Geolocation data—specifically data that identifies the approximate or precise location of your mobile device or provision of services. We may also use location technologies to collect data about the presence of your device.
Biometric data—including biometric signatures for authentication and fraud prevention. For more information, see the Biometric Data Privacy Notice.
Video data—like images from video monitoring and recordings of people in our retail stores.
Audio information—including voice commands you provide to our apps (for example, for accessibility or hands-free use), and audio recordings of calls between you and our customer service representatives.

How we use your data

We collect personal data for the following purposes:

To provide the products and services requested by the account owner and as part of our agreements with you or the organization you work for, and to support our business needs and interests. This includes using your personal data to train artificial intelligence models that can help us provide and improve our products and services, network capabilities, and customer service.
To communicate with you about your organization’s account and the services or products your organization uses.
To advertise and market products and services from T-Mobile to you as a prospective or current customer to support our business needs and interests, and with your consent where required.
To allow your organization to provide us with service provider assistance, such as data storage or cloud services, and to support our business needs and operations.
To determine credit risk to guide credit decisions, verify eligibility, administer device financing or payment arrangements, and manage related account, billing, fraud-prevention, and collections activities.
To administer the owner’s account (such as the employer) and support our business needs and interests in managing customer accounts.
To verify your identity.
To conduct research and create reports from analysis of usage patterns and trends and to de-identify or aggregate personal data to create business and market analysis and reports.
To administer corporate sweepstakes and contests.
To detect and help protect against security incidents and illegal, fraudulent, or unauthorized activities; investigate suspicious traffic, cybersecurity threats or vulnerabilities, complaints, and claims; authenticate your credentials for account access and information and provide other security protections.
To protect you and others from fraudulent, malicious, deceptive, abusive, or unlawful activities.
To facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to local, state, or federal government requirements.
To cooperate with law enforcement, respond to lawful or governmental requests, and protect the rights, interests, safety, or property of T-Mobile and others.
To enforce our policies, terms and conditions, or other agreements.
To provide technical support and customer service. This includes using your personal data to train artificial intelligence models that can help us improve our products and services, network capabilities, and customer service.
To comply with, defend, pursue, and enforce applicable legal, regulatory, contractual, and governmental obligations and respond to governmental requests.

Sensitive Data Disclosure. We may collect the following categories of sensitive personal data (as defined under certain state and other applicable privacy laws): your government-issued identification card and your account log in. Unless you give us consent, we don’t collect or use this data to infer characteristics about you, and we only use or disclose the data for purposes described in section 7027(m) of the California Consumer Privacy Act Regulations. That means we only use it for things like providing services, processing transactions, complying with laws, managing our business, preventing, detecting, and responding to fraud, abuse, security incidents, and other unauthorized activities, and to protect the rights, interests, safety, or property of T-Mobile, you, and others. Unless you give us consent, we don’t “sell” or “share” sensitive personal data for purposes of “cross-context behavioral advertising,” which is targeted advertising that tracks your activity across different websites, applications, and services.

De-identified Data. We may de-identify, aggregate, or anonymize personal data or collect data that has been de-identified, aggregated, or anonymized. We don’t try to re-identify this data, meaning we don’t re-associate it with an individual person, except as necessary to evaluate the effectiveness of our de-identification policies and procedures. We may share de-identified data with third parties and require them to use it in accordance with applicable law.

When we disclose your data

We may disclose your personal data to the following third parties and/or service providers:

Service providers that perform work on our behalf, including providing billing services.
Identity verification and fraud prevention partners.
Caller ID providers.
Account holders.
Employers for corporate-liable lines.
Between T-Mobile brands, companies, and affiliates.
As part of a corporate business transaction, like a merger or acquisition, divestiture, sale of company assets, or in the event of insolvency, bankruptcy, or receivership. In these cases, personal data could be transferred to third parties as a business asset. We may also share information with banks and similar entities for purposes of transferring loans in connection with device financing.
To third parties for uses described in this notice or for purposes you have requested. For example, we may share data with credit bureaus and similarly regulated entities, banks for device financing, and payment processors to help us provide you with the services you have requested and to make credit decisions.

We may also disclose your data to additional third parties, including government authorities, for legal processes or protection of life and safety where we believe that access, use, preservation, or disclosure of the information is reasonably necessary, including:

To comply with laws, regulations, legal process or to respond to lawful requests.
To enforce or apply agreements, or initiate, render, bill, and collect for products and services (including disclosure to collection agencies to obtain payment).
To protect the rights, interests, property, or safety of T-Mobile, our customers, and others.
In connection with claims, disputes, or litigation.
To protect you or others from fraudulent, abusive, or unlawful use of these services, and other fraudulent activity.
In an emergency.

We do not sell (or “share,” as defined by California law) your personal data covered by this notice. T-Mobile doesn’t knowingly sell or share the personal data of children under 18.

How we protect your data

We use administrative, technical, contractual, and physical safeguards designed to protect your data. For example, when you contact us by phone, we have procedures in place to verify that you have the authority to access your information, make changes to your account, or adjust your business relationship with T-Mobile.

We can’t guarantee our safeguards will prevent every unauthorized attempt to access, use, or disclose personal data. Be sure to use a strong password to access your information and not one you use for other services. You should also use multi-factor authentication where possible. 

We take steps to protect your personal data in line with applicable laws. This may include contracts that require companies receiving your personal data to use appropriate privacy and security protections.

Your choices

We offer you certain choices related to your personal data:

Access. You may request access to your personal data or confirmation that we have data about you. We will provide access to your data in a portable and machine-readable format. For multi-line accounts, the individual in charge of your account that submits an access request will receive account-level data for all lines on the account (e.g., billing and rate plan information). Personal data associated with a particular phone number on the account will not be shared with them. If you’re not in charge of the account, you’ll only see data that is associated with your phone number. 
Changes. Most of our websites allow you to change your account profile. For changes that can’t be made through your account profile, you can request that we correct your personal data. 
Deletion. You may request that we delete your personal data. Note that in many situations we must keep some of your personal data for our business purposes, like providing service to you, detecting security problems, or complying with our legal obligations. 
Privacy Dashboard. If we use your information based on your consent, you can withdraw that consent at any time and manage and limit how we use your data through the tools we make available—such as your Privacy Dashboard or device settings. If you withdraw your consent, we will stop using your data for that purpose. 
How to raise a concern or file a complaint. If you have a question or concern about how we handle your personal data, you can contact us anytime using the information in the Contact Us section. Depending on where you live, you may have the right to contact a local regulatory or government authority to address any unresolved concerns.

These choices may not apply in every circumstance. Depending on your location and applicable law, you may have additional rights regarding your personal data beyond the right to access, delete, and correct. These may include rights to restrict or object to certain processing and, where applicable, to receive certain personal data in a portable format.

In some cases, we might limit or deny your request because the law allows or requires us to do so. We might also deny your request if we can’t verify who you are. We won’t discriminate against you for making one of these choices.

To make an access, change, or deletion request please submit a personal data request. We’re required to verify your identity before we can give you access to, change, or delete your personal data. So, you’ll need to provide some data for us to do the verification. This includes your email address and phone number, or your T-Mobile ID and password. If you don’t have a T-Mobile ID, you may need to provide your U.S. driver’s license, state ID, or passport. We may also need a photo of your face so we can ensure the photo ID belongs to you. In some cases, you may designate an authorized agent to submit requests on your behalf.

If you disagree with our denial of a request, you may be entitled to submit an appeal. If that’s the case, we’ll include instructions on how to submit your appeal in our response. 

How long we keep data

We strive to keep your personal data for only as long as necessary to fulfil the purposes outlined in this notice unless a longer retention period is required or allowed by law. To decide how long to keep personal data, we consider things like:

The amount, nature, and sensitivity of the data.
The potential risk of harm from unauthorized use or disclosure of the data.
The purposes for which we obtained the data.
Whether we can achieve those purposes through other means.
Applicable legal, accounting, or reporting requirements.

Changes to this privacy notice

We may change our notice and privacy practices over time and will amend the “Last updated” date to reflect when any updates occurred. We provide notice of such changes by posting the amended version to this page or as may be required by applicable law.

Other information

International data privacy 
T-Mobile is based in the United States and does not offer products or services directly to consumers in the EU or UK. T-Mobile's international services, previously provided by Sprint and now part of T-Mobile for Business, are directed to business customers. Users of T-Mobile's international services are typically employees of those business customers, or prospective business customers, and personal data that we collect will generally be limited to data collected or generated in a business context.  

Third-party applications and websites 
We may provide links to websites and other third-party content or services that we do not own or operate, such as apps we may load onto your device. The websites and third-party content we link to may have separate privacy notices or policies. We have no control over the privacy practices of websites, services, or apps that we do not own. We encourage you to review the privacy policies of any third-party website or application for details about their privacy practices. 

For additional details, read our Your privacy around the web  article.

Contact us

If you have questions or comments, call our customer service toll-free:

If you have an existing account with T-Mobile for Business or T-Mobile for Government, dial 611 from your T-Mobile phone or 1-877-544-1719 from any phone.
If you have a B2B customer service line, but don’t have an account, dial 1-866-501-1388.
Individuals located in jurisdictions that provide additional privacy rights may use the contact methods above to exercise those rights or obtain additional information regarding T-Mobile's privacy practices and international data transfers.

B2B