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Research shows the holidays are a particularly ripe time for phone scams. T-Mobile’s free Scam Shield app can help protect you this season. 

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In October, <a href="https://www.theguardian.com/us-news/2021/oct/26/hiker-lost-on-us-mountain-ignored-calls-from-rescuers-because-he-didnt-recognise-the-number" target="_blank" rel="noreferrer noopener">a hiker</a> was late returning to his car in the Colorado Rockies. Fearing he was lost, search and rescue tried calling him … repeatedly. And after multiple unanswered calls, teams were deployed across the mountain to seek out and save the lost hiker.

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Except he wasn’t lost. And he had cell reception the whole time.

In fact, he got search and rescue’s calls. He just didn’t pick up because he didn’t recognize the unknown caller’s number.

And, as it turns out, he’s not alone in his thinking. 

A recent survey by T-Mobile partner <a rel="noreferrer noopener" href="https://firstorion.com/company/" target="_blank">First Orion</a> — which specializes in network solutions to create call transparency — showed that  9 out of 10 folks say they don’t feel comfortable answering their phone when the caller is someone they don’t recognize. And 78% said they have missed at least one important call for this reason in the past month.

During the holidays, we expect important deliveries, organize parties and look forward to calls from friends and family filled with seasonal well wishes, but we are also screening calls in fear scams and robocalls. In fact, 68% of those surveyed reported missing a legitimate call regarding an order or delivery because they didn’t recognize the number calling.  

And it’s with good reason. Scammers love the holidays. The last six weeks of the year are the busiest time for scams and unwanted robocalls. During this holiday season, it is projected that Americans will receive over 27 billion scam calls, resulting in a potential 21 million scam victims and over $10 billion in losses. 

First Orion’s holiday scam report showed 57% of consumers say they receive more scam calls during the holiday season. Last year, there was a 53% increase in scam calls from the holiday season compared to the end of September. 

Thankfully, if you have T-Mobile or Metro by T-Mobile, there’s a better way to get through the season of scammers. T-Mobile has network level protection built-in to give you the information you really need to decide whether to answer a call. With Scam Block and Caller ID working together, you can rest easy knowing you will never miss the calls you want and can ignore the ones you don’t want (or never even see them at all!). This holiday season, give yourself the gift of peace of mind by making the most use of a feature you might not even realize you have: The free Scam Shield app, which is part of the <a href="https://www.t-mobile.com/news/un-carrier/scam-shield-protects-customers-from-scams-robocalls" data-type="URL" data-id="https://www.t-mobile.com/news/un-carrier/scam-shield-protects-customers-from-scams-robocalls">comprehensive set of protections</a> offered to T-Mobile and Metro by T-Mobile customers against the pervasive problem of scams and robocalls.

With these calls already at an all-time high, clocking in at over 127 million scam calls every workday, it’s more important than ever to make use of the holiday-saving app that is available to download right now. 

T-Mobile automatically warns every customer if a call is “Scam Likely” to keep you better informed — no action is required to get this benefit. And you can turn on Scam Block from your T-Mobile phone simply by dialing #662#. And T-Mobile is the only major wireless provider to give all their customers free Caller ID, so you know who is calling, even if they aren’t in your Contacts. And at T-Mobile you also get a verified check mark displayed when the call has been authenticated by <a href="https://www.t-mobile.com/news/press/t-mobile-calls-are-100-stir-shaken-compliant">STIR/SHAKEN </a>so you know the number on the display has not been spoofed by a scammer!T-Mobile postpaid and Metro by T-Mobile customers can download the <a rel="noreferrer noopener" href="https://www.t-mobile.com/news/un-carrier/scam-shield-protects-customers-from-scams-robocalls" target="_blank">Scam Shield</a> app on the <a rel="noreferrer noopener" href="https://apps.apple.com/us/app/t-mobile-scam-shield/id1367276365" target="_blank">App Store</a> or <a rel="noreferrer noopener" href="https://play.google.com/store/apps/details?id=com.tmobile.services.nameid&hl=en_US" target="_blank">Google Play</a> and have a dashboard at their fingertips for all the Scam Shield tools. Once the app is downloaded you can enable Scam Block (and stop those “Scam Likely” calls at the network, before they even ring) and have access to turn on Caller ID so you always know who is calling, even if they are not in your contacts!

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This surge of scam calls doesn’t end until after December 23, according to T-Mobile research. (Looks like scammers like to take time off and celebrate the holidays too!) Internal data shows that 91% of T-Mobile customers who use scam protections report a noticeable positive effect, so just imagine the peace of mind you can experience if you download the Scam Shield app today and get the full spectrum of protections ahead of scammers’ favorite time of the year! 

Oh, as for that hiker? In the end, everything turned out okay, and after more than a day of being lost amidst alpines, he found his way back to safety — but not without a stern warning from the rescue agency itself:

“If you’re overdue according to your itinerary, and you start getting repeated calls from an unknown number, please answer the phone; it may be a search and rescue team trying to confirm you’re safe!”

Perhaps the best testimonial yet for taking two minutes to protect yourself, no matter where you are, and download the Scam Shield app. 

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Survey data from First Orion 2021 <a rel="noreferrer noopener" href="https://firstorion.com/2021-holiday-scam-report/" target="_blank">Holiday Scam Report</a>. The First Orion Holiday Scam Report surveyed 2,000 U.S. mobile subscribers aged 18 and above across 48 states, and was nearly evenly split by gender, resulting in an even sampling of the U.S. mobile subscriber market at large.

T-Mobile Newsroom

Research shows the holidays are a particularly ripe time for phone scams. Thankfully, T-Mobile’s free Scam Shield app can protect you.

How to Tell Scammers to Take a Hike This Holiday Season | T-Mobile Newsroom

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How to Tell Scammers to Take a Hike This Holiday Season

Shawna Ryan

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Welcome to this new series created to help demystify some of the most common questions T-Mobile’s Mobile Experts get from customers — only here we bring the store to you! Here we first tackle the benefits of eSIMs, and how to activate one from the comfort of your own home.

T-Mobile's in-store Mobile Experts are veritable living encyclopedias for all things concerning our devices and network connections. Indeed, they've handled just about every pain point and answered pretty much every inquiry out there!

Some customer questions are so common, however, we thought we'd bring the Mobile Expert experience right to you in this new series called — of course — "Ask a Mobile Expert"!

Today, Houston-based Mobile Expert standout Chalice Williams takes on one of the most common customer questions right now: "What's an <a href="https://www.t-mobile.com/support/devices/t-mobile-esim" target="_blank" rel="noreferrer noopener">eSIM,</a> and <a href="https://www.t-mobile.com/support/devices/t-mobile-esim#heading3" target="_blank" rel="noreferrer noopener">how do I activate it?</a>"

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Head over to the T-Mobile Device Support page to check out your phone’s eSIM compatibility. Here’s the link Chalice suggests in the video:

<a href="https://www.t-mobile.com/support/phones-tablets-devices">t-mobile.com/support/phones-tablets-devices</a>

A Little More "Expert" Advice About eSIMs

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Until recently, if you wanted to connect a phone or any device to a cellular network, you needed a physical chip called a SIM card to insert into your device. But they’re quickly becoming a thing of the past, and physical SIMs are now being replaced by embedded SIMs — or eSIM for short. They’re blank SIMs pre-built into your device that download plans instantly, so unlike SIM cards they never need to be swapped out of your phone or replaced — they update automatically. It’s been predicted that by <a href="https://www.mobile360series.com/blog/esim-future-proofing-how-can-mobile-operators-support-all-esim-devices/">2025 there will be 2 billion eSIM</a> enabled devices globally.

Speaking of globally, one of the primary benefits of using an eSIM is hassle-free traveling, because you can add a local data plan from a different provider on your eSIM that starts working from the moment you land in another country without having to physically switch out a SIM card.

"Recently, we have started using eSIMs for customers that travel a lot and don’t want to worry about losing a SIM card," says Pattrick Prickett, a Mobile Expert in James Island, South Carolina.

"Having an eSIM saves you money, because you don't need two separate devices," says Kedrian Beltran at the American Dream Mall store in Paramus, New Jersey. You can also store as many profiles and plans as you need in one device.

"The great thing about having an eSIM is that you can have multiple lines hooked up to the same device," adds Annie Perez, a Mobile Expert in Brooklyn, noting the amount of convenience and control this gives customers as being another important benefit. "You can toggle between those lines straight from your phone without requiring another application."

That's an important difference between eSIMS and T-Mobile customers using DIGITS. DIGITS is accessed via the DIGITS app or a web browser.

DIGITS Talk & Text is an optional talk and text feature that can be added to your T-Mobile plan. It gives you the ability to use two T-Mobile phone numbers on the same device — for example, one personal and one business. DIGITS does not include data — you must use your primary line's data connection. Data with paired DIGITS allows up to five devices to share the same T-Mobile phone number. Find more about DIGITS <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Foffers%2Ft-mobile-digits&data=04%7C01%7CJason.Adams217%40T-Mobile.com%7C2b764d3e756e4f949dc408d9aecb6fc0%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637733011035149435%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=J7tNRwfQ%2Bg3ulmz9Ro0fh6S3YGOMB6vo35%2B0%2FQjkHdw%3D&reserved=0">here</a>.

Remember, the latest devices are built with this eSIMs new technology, but if you have an older model it's important to check if you have the capability before attempting. Just head online <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fsupport%2Fphones-tablets-devices&data=04%7C01%7CJason.Adams217%40T-Mobile.com%7C2b764d3e756e4f949dc408d9aecb6fc0%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637733011035149435%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=K3wgf%2ByuvzwQOias6LsTDRxjiqKfpwaM22io0R9sLc0%3D&reserved=0">here</a> and look up your device to find out now!

A T-Mobile Mobile Expert explains the benefits of eSIMs and shows you how to activate them from the comfort of your own home.

Ask a Mobile Expert: How Do You Activate an eSIM Card? (Video) | T-Mobile Newsroom

Ask a Mobile Expert: How Do You Activate an eSIM Card? (Video)

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New research shows that a thank you text message could be an act of gratitude that’s as effective and impactful as anything — so put your device to work this holiday season!

The season of giving — and giving thanks — is upon us. We all have that running list in our head of people to thank, but if we’re being honest, year to year we often come up short. And to nod to that age-old axiom, our best intentions could pave a road classic rock stalwarts AC/DC could wrap <a href="https://youtu.be/l482T0yNkeo">a devilish chorus</a> around.

But what was holding us back from putting our best foot forward when it comes to saying thanks in a meaningful way may have all along simply been procedural.

Look, we’re not knocking that great <a href="https://emilypost.com/shop/books/emily-posts-etiquette-18th-edition">Emily of etiquette</a> and her penchant for sending a post, but when it comes to a simple show of gratitude there’s no need for lack of a stamp and envelope to get in your way.

An impactful thank you, it seems, can be as easy as something almost all of us do several times a day — sending a text.

New research <a href="https://greatergood.berkeley.edu/article/item/what_is_the_best_way_to_deliver_a_thank_you">shows</a> that expressing gratitude via text message is nearly as impactful as a face-to-face thank you. Moreover, sending a text might be an even more effective message method for expressing your appreciation when you feel embarrassed or awkward about thanking someone in person. Not to mention, sending that simple text, research <a href="https://www.tandfonline.com/doi/abs/10.1080/17439760.2021.1913639">also shows</a>, can help us feel more connected and boost feelings of well-being, thereby making people feel less lonely — truly positive news after the last two years of so many of us being separated and feeling so apart.

And recent data from T-Mobile suggests many of us may already be in on this act of device kindness. Year over year, from Thanksgiving 2019 to Thanksgiving 2020, texting was up 21%. Additionally, as more people turn to texts for the holidays, T-Mobile also found a 20% increase in texting at Christmas and a 5% bump at New Year’s, which is still impressive given how popular texting has been on New Year’s historically. And expectations are that those numbers will only increase this year.

So don’t let pen and paper stand in your way of making someone else — and yourself! — feel appreciated. Your best recipe for holiday success could simply be to send a “thank you” text.

As we mentioned in <a href="https://www.t-mobile.com/news/network/a-holiday-psa-pick-up-the-phone">“A Holiday PSA: Pick Up the Phone”</a> last year, if you’re a tried and true old-school type who prefers something more tactile than text, you can still use your smartphone to send season’s greetings and gratitude with a handwritten note via services like <a href="https://www.handwrytten.com/">Handwrytten</a> and <a href="https://www.postable.com/">Postable</a>. Simply type in your message and the receiver’s address, and the apps will generate a handwritten letter or holiday card and take care of the mailing for you.

Ever find yourself wondering <a href="https://www.t-mobile.com/news/network/mobile-etiquette-text-versus-talk">Text vs. Talk – When Is the Perfect Time for Each?</a> Our digital etiquette expert offers more tips on when text may suit you best.

New research shows that a thank you text message could be an act of gratitude that’s as effective as anything — so put your device to work this holiday!

Holiday PSA: How to Thank Someone Best? Just Text! | T-Mobile Newsroom

Holiday PSA: How to Thank Someone Best? Just Text!

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A T-Mobile employee talks about how the company’s expanded TechX Returnship program helped him find full-time work and a new career focus after returning to civilian life.

“Returning to civilian life was a bit of a challenge since I joined the military at quite a young age. And, you know, working in the military was pretty much all I knew.”

Alex Asuncion dedicated his life to serving in the United States Air Force as a cyber system operator. When he decided he wanted to transfer to part-time status with the Air Force Reserves after more than five years in active duty, he hoped to do some soul searching.

Alex says he wanted to change his career focus from purely technical to something in business management. But mix in some time off to go back to school with a global pandemic, and he says the job market wasn’t exactly welcoming him with open arms. In fact, <a href="https://www.veterans.senate.gov/newsroom/news/sens-moran-tester-introduce-legislation-to-tackle-veteran-unemployment-during-covid-19-pandemic">the veteran unemployment rate</a> across the entire country saw a significant rise from 3.1 percent in 2019 to 11.7 percent in 2020.

“I graduated with my MBA in May 2020,” says Alex, “but with the ongoing COVID pandemic it was quite difficult to get a job, especially with my work experience being mostly in the technical realm.

That’s when Alex learned about the <a href="https://www.reachire.com/hiring-partners/partner-brand-t-mobile">T-Mobile TechX Returnship program</a>.

The program made some big changes to between its pilot that began in 2019 and its second cohort in 2020 to create more inclusivity for those finding it challenging to re-enter the workforce after a career break. Originally a program that served women through its partnership with <a href="https://www.reachire.com/">reacHIRE</a>, an organization that offers  a path into leadership roles for women in tech after time off to care for family or other personal reasons, T-Mobile extended the  six-month, full-time, paid return-to-work program from six to 26 participants in roles beyond just technology, and also began to accept applications from men, primarily to reach veterans in need.

“The positive results from the Returnship pilot and the profound impact it has had on our Returnship graduates led us to broadening the scope of the partnership across multiple technology organizations,” said T-Mobile’s Executive Vice President & Chief Information Officer Brian King, who sponsors the program. “With this diverse applicant pool of 75 percent women in tech, 74 percent people of color and 4.5 percent veterans, we are now setting our sights on going even bigger in the future!”

The program’s next cohort will expand to 37 roles across technology, HR, consumer markets and finance that offer a chance to gain relevant work skills and experiences through challenging projects, assignments and training, all while building a professional network and providing ongoing coaching and mentorship to potentially lead to full-time or extended contracting roles at T-Mobile. Alex says after graduating from the program, he was able to find the right full-time role as a technical project manager with the company’s Technology Project Management Office group.

T-Mobile has shown its commitment to honoring those who have served by offering active military, veterans and their families <a href="https://www.t-mobile.com/cell-phone-plans/military-discount-plans">it’s best discount on family plans</a>, but the company is also focused on its employees by committing to hire 10,000 military veterans and their spouses by 2023. Inclusive of veterans and veteran spouses the Un-carrier brought on board with the Sprint merger, the company has announced <a href="https://www.t-mobile.com/news/community/militaryappreciationmonth2021">it’s over halfway</a> to meeting that goal.

And as the Returnship program is actively seeking applicants for its third and largest yet cohort starting January 2022, Alex spoke with us from his home in San Diego about his story, and explains why he thinks the program is an invaluable service to veterans like himself and for people who simply have <a href="https://www.t-mobile.com/news/community/successful-returnship-program-returns-2022">taken a career break and need some support to break back in</a>.

This opportunity is a six-month, full-time, paid return-to-work program in Washington, Kansas, Virginia, New Jersey, Georgia, Texas, Pennsylvania, California and Colorado. There’s a total 37 spots available for a mix of in-person, hybrid and fully remote roles. Recruiting will continue through December 9 for candidates with a variety of skill sets for the next cohort that starts in January 2022. At the end of the program, you may be eligible for full-time or extended contracting work at T-Mobile, but it is not guaranteed. Hear from non-veterans graduates who attended the program as well.

Tell us a little about your journey from the military to when you first took a step back into civilian life.

I enlisted with the United States Air Force back in 2011 and was assigned as a cyber system operator, where I was in charge of ensuring that the Air Force network was safe and secure from any network attacks or threats. And while I was on active duty, I had some opportunities to support several missions across the country. But the majority of my career was spent at Langley Air Force base in Southern Virginia. In 2016, I decided to transition out of active duty and move to more of a part-time military status with the Air Force Reserves.

When you decided to transfer to part-time status with the Air Force Reserves, how did you come to realize you wanted to refocus your career and what challenges did you face?

When I got out of active duty, I was offered an opportunity to work as a contractor in the government space and to continue in a similar line of work from what I was doing in active duty, primarily in IT security. A few years later in that role, I decided that I wanted to make that break out of IT and be in a role that was less technical. So, in 2018, I decided to pursue my master’s in business administration at the University of San Diego.

How did you first come to learn about The T-Mobile Returnship, and what was the program like?

I was introduced to The Returnship at T-Mobile through this veteran hiring program called <a href="https://www.hiringourheroes.org/">Hiring Our Heroes.</a> And I’m so glad that I was! The Returnship was just an amazing program that not only gave me an opportunity to work for a great company, but also provided me mentorship and just that much needed experience that allowed me to be more confident and knowledgeable in the role that I was trying to pursue. I know several veterans like myself that have considered a career shift, which could be challenging due to a lack of opportunities. But when a company like T-Mobile partners with veteran organizations, it’s just really a win-win on both sides. A company gets someone that’s disciplined and has experience of being a leader, while the veteran gets a chance to gain that much needed experience for that role that they’re trying to pursue.

So how’s it going living the Magenta life?

My life so far with T-Mobile has just been just amazing. The culture here is exactly what I was looking for and everyone here has been so supportive of me, including my managers and my peers. Currently, I’m leading several projects for the one ID migration, which would allow all former Sprint employees to be fully integrated with T-Mobile. My career at T-Mobile is still very young, but I’m hoping to continue to grow more into my role as a project manager. I find T-Mobile to be such an interesting company and I’m constantly hearing about all the cool and innovative things that they’re looking to do.

Anything you want to say to those who are reading this and aren’t sure if the Returnship is the right fit for them?

I just want to reiterate how amazing The Returnship program is. Before this, I hadn’t heard of any other company doing something close to this. It’s such a great initiative, and I highly recommend all veterans, especially those looking to do a career shift, to at least look into the Returnship program. The tools they provide to help you succeed and the mentorship are incredible. Even for those who aren’t veterans and are just looking to get back into their careers after a long break, I would also highly suggest looking into this program. From my cohort, we had many that fit that category of <a href="https://www.t-mobile.com/news/community/successful-returnship-program-returns-2022">people having to take a step away from their careers due to family reasons or other factors</a>. And I for sure know that they all greatly benefited from this Returnship program and it definitely helped them all restart their careers.

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<div class="wp-block-button"><a class="wp-block-button__link has-white-color has-magenta-background-color has-text-color has-background" href="https://www.reachire.com/hiring-partners/partner-brand-t-mobile" target="_blank" rel="noreferrer noopener">Apply To The Returnship Here!</a></div>

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Inspired by the generosity of the T-Mobile Foundation and our VAN employee resource group during our first DE&I Giving Month in July, this Veterans Day we want to expand T-Mobile’s support of the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2F1tribefoundation.org%2F&data=04%7C01%7CLisa.Belot%40t-mobile.com%7Ce4669acf17d8440ce2d608d98e9b0509%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637697618732332319%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=y9VGUVHB1UZW8lhVy5AtnKyA2W5GX2KZUDgyb8QWNrk%3D&reserved=0">One Tribe Foundation</a> by raising this year’s donation to a total of $100,000. We’re proud to support an organization deeply committed to protecting the mental health of veterans, first responders, medical frontline workers and their families.

A T-Mobile employee talks about how the company’s expanded TechX Returnship program helped him find full-time work after returning to civilian life.

Changing Careers After Military Service: A Veteran’s Story | T-Mobile Newsroom

Changing Careers After Military Service: A Veteran’s Story

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Kids love to explore, and T-Mobile recently unveiled a new device to help kids navigate their daily adventures with confidence. Here are some features of the new SyncUP KIDS Watch that make it the perfect companion.

Kids are creative, they love to play and sometimes they just need a bit of a nudge in the right direction. An ideal adventuring session, whether in new terrain like an amusement park or on a field trip at school, is one where the child can feel free, but also where guardians can have peace of mind. The solution? A product that allows children to explore the world with confidence while staying connected.

As a device that functions as a watch, camera and line of communication back home, the SyncUP KIDS Watch is like the ultimate adventure buddy. Packed with a range of top-of-the-line features for kids’ watches, this watch can do everything from offer fun games to help kids stay in touch with loved ones and communicate in case of an emergency.

The SyncUP KIDS Watch isn’t just any adventure buddy, it’s an engaging new method of communication with long-lasting battery and an OLED display. Here’s a breakdown of features.

<div class="wp-block-button"><a class="wp-block-button__link has-white-color has-magenta-background-color has-text-color has-background" href="https://www.t-mobile.com/offers/smartwatch-deals#familywatches">Get SyncUP KIDS Watch Now</a></div>

When wearing the watch, a child can navigate through the world with an easy way to talk and text with a list of approved-only contacts. For younger kids who might not be ready for a smartphone quite yet, the watch can still provide a method of communication for parents and kids, minus some of the more distracting (or less than kid-friendly) content. With the watch, a child can feel confident that their loved ones are only a call, text or button press away.

In addition to creating a convenient form of communication for kids, the SyncUP KIDS Watch also gives a child’s loved ones greater piece of mind. A day of play can take a child to many exciting places. Now, with the location tracking feature, a parent can simply check the app to see real-time location. This also goes both ways, kids can use it to “check-in” and send their location to their parents.

One very useful feature of the SyncUP KIDS Watch is called virtual boundary alerts. Much like the real-time location feature, virtual boundaries provide kids and parents with a way to feel more in sync throughout the day, and boundaries can be set to match a kid’s daily routine. For example, parents can set the boundary around their school and get notified when they cross the boundary and are on their bus home. With virtual boundary alerts, a child can explore within a designated region, helping parents worry less.

Another reassuring feature of the SyncUP KIDS Watch is the help button. With this feature, a child can easily alert pre-set emergency contacts if ever in need. By simplifying the process of asking for help, the SyncUP Kids Watch can ensure that the child’s closest loved ones know when help is needed. It’s nice to know that this digital buddy is there to assist a child in times of need.

While the SyncUP KIDS Watch has safety features parents want, it also has fun features that kids will love too, like interactive games and fun characters that can offer kid-friendly engagement during that downtime in between activities. To help kids build responsible habits, there are also organizational features like the ability to set tasks, reminders and even rewards. Not to mention, there’s a school mode which silences notifications for maximum focus. Encouraging good choices while also being fun? That’s an adventure buddy that every kid deserves.

SyncUP Kids Watch: To communicate with the device it must be turned on and in an area with coverage. Location information is approximate & may not always be available. Intended to be used by a child and monitored by a parent or legal guardian; use as intended and only for lawful purposes.

The T-Mobile SyncUP KIDS Watch can do everything from offer fun games to help kids stay in touch with loved ones and communicate in case of an emergency.

Why the SyncUP KIDS Watch is the Ultimate Adventure Buddy | T-Mobile Newsroom

Why the SyncUP KIDS Watch is the Ultimate Adventure Buddy

JasonAdams

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As T-Mobile begins taking applications for its third cohort, we take a look at some of the success stories from the program designed to get working mothers and others displaced by the pandemic — and why you might want to consider the TechX Returnship too!

Back in 2020, we first reported on a tiny but mighty program at T-Mobile called the <a href="https://www.t-mobile.com/news/community/t-mobile-offers-a-welcome-returnship-for-women-in-tech" data-type="URL" data-id="https://www.t-mobile.com/news/community/t-mobile-offers-a-welcome-returnship-for-women-in-tech">TechX Returnship</a>. The company’s technology arm, under Executive Vice President and Chief Information Officer Brian King, looked to partner with <a href="https://www.reachire.com/hiring-partners/partner-brand-t-mobile" data-type="URL" data-id="https://www.reachire.com/hiring-partners/partner-brand-t-mobile">reacHIRE</a>, an organization that helps women returning to the workforce in tech by providing opportunities specifically to those who’ve taken a long professional career break to care for family members, raise children or for other personal reasons — of which there have certainly been no shortage during Covid times.

The Returnship quickly made a name for itself as a holistic approach to providing female professionals with tech-centric resumes to join a six-month, full-time paid return-to-work program in order to return to the careers where they were thriving before life got in the way. The Returnship began small, a pilot program pairing just six applicants that ran from November 2019 until May 2020 with managers who were vetted and prepared to be fully engaged mentors.

Of course, also in that time period, the pandemic hit and drove a deeper wedge between a vast amount of women across the country, especially working mothers, and their careers.

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“Life happens, and we have to take a break from the workforce to become caregivers or take extended leave,” says <a href="https://www.t-mobile.com/news/community/svp-inspires-women-in-tech">Edwige Robinson</a>, T-Mobile’s Senior Vice President of the Central Regional Network Engineering & Operations and a powerhouse female leader in technology. “After being out for a couple of years or so, you feel like a newcomer again, reticent but also motivated to explore the possibilities — this is why I love the Returnship program — it is a second chance opportunity for a vast pool of highly qualified candidates who are ready to make an impact! You have to trust that you have what it takes.”

<a href="https://www.mckinsey.com/featured-insights/diversity-and-inclusion/women-in-the-workplace">McKinsey & Lean In</a> showed that 1 in 4 women considered downshifting their careers, due to the increased burden that work put on them and their families.Fortune released a study from <a href="https://fortune.com/2020/10/05/women-labor-force-drop-out-september/">The National Women’s Law Center</a> that found 865,000 women dropped out of the workforce in September 2020, a sobering fact when compared to how many men left their jobs during the same time period: 216,000.2021 started with <a href="https://www.cnn.com/2021/01/08/economy/women-job-losses-pandemic/index.html">the disturbing news</a> that every single one of the 140,000 job losses in December 2020 were held by women. The final job loss number for 2020 was <a href="https://www.mckinsey.com/about-us/covid-response-center/inclusive-economy/what-we-lose-when-we-lose-women-in-the-workforce">2.3 Million women</a>.

While staying true to its mission of helping women return to the workforce — more important than ever, once the pandemic took hold — the TechX Returnship recognized other populations of displaced workers as well, and decided to open its door a little wider.

For its second cohort, which ran from November 2020 to May 2021​, the program designed for women also accepted a few select men, <a href="https://www.t-mobile.com/news/community/returnship-helps-veterans-reenter-workforce">focusing on veterans who have traditionally experienced a challenge getting back into the workplace after military service </a>— a problem also exacerbated by the pandemic. Ultimately 20 more spots were created, for a total of 26 members: 23 women and three men.

And with this growth came more success. The results offered a rare bit of good news during trying times: 91.6 percent of the graduating class found full-time and extended-contract positions at T-Mobile.

The program quickly gained credibility with veteran hiring groups like <a href="https://www.hiringourheroes.org/">Hiring Our Heroes</a>, which began recommending the program to its qualifying members.

Recent program alumna <a href="https://www.t-mobile.com/news/community/returnship-helps-veterans-reenter-workforce">Alex Asuncion</a> found out about The Returnship this way, and says it was instrumental in helping him successfully change his career focus and find full time work after transitioning from full active duty with the United States Air Force.

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<div class="wp-block-button"><a class="wp-block-button__link has-white-color has-magenta-background-color has-text-color has-background" href="https://www.reachire.com/hiring-partners/partner-brand-t-mobile">Apply To The Returnship Here</a></div>

As we look toward 2022, recruitment is underway for the third cohort, and the program is expanding to 37 positions with various in-person, remote and hybrid roles, some even outside of technology in consumer markets, HR and finance. It marks an important return (and continuation) of the Returnship.

“We wanted to learn through the pilot,” King said. “We wanted to make sure that we have the right managers and mentors and that they were set up to be successful. We now have a formula that works. And we have a formula that we can scale within the rest of our teams and make sure that we’ve got the right level of champions within each of the departments.” 

To kick off the latest application process, T-Mobile assembled a few of its recent graduates for a panel discussion on how the program helped them, and could help others with this next cohort too. Hosted by female empowerment blogger Brandi Riley, the conversation immediately got to the matter at heart.

“We want you to imagine yourself in the shoes of these folks here,” said Returnship recruiting lead Joanne de Guzman. “Imagine not being employed for two plus years, but you have value and you have worth.”

<a rel="noreferrer noopener" href="https://www.wsj.com/articles/working-mothers-derailed-by-pandemic-face-a-tough-road-11618185600?mod=article_inline" target="_blank">While nearly 1.1 million women</a> dropped out of the workforce between February 2020 and March 2021, the rate of unemployment was <a href="https://www.forbes.com/sites/shelleyzalis/2021/09/09/moms-are-less-likely-to-return-to-the-workforce-post-covid-heres-how-employers-can-help/?sh=4c0cc94e4d72">even higher for women with children</a>, with almost <a rel="noreferrer noopener" href="https://www.census.gov/library/stories/2021/03/moms-work-and-the-pandemic.html" target="_blank">1.4 million fewer moms of school-aged children</a> actively working during that same time period than the prior year. And getting these women and others temporarily sidelined back to work is of crucial importance to both the program and T-Mobile.

“You often hear people say it’s a priority, but It’s more than a priority to us,” she said earnestly. “It’s our future workforce and current workforce and we all need to do our part and work together to make sure people are employed and find the right cultural fit.”

Though both are seasoned professionals with a list of career bona fides, two graduates of last year’s Returnship class, Pam Joy and Sandie Moshofsky, said the question of whether or not employers would understand the impossible choices they had to make left them doubting their own value.

“If you have a career gap, it’s almost an automatic reject,” explains Joy, who has 12 years of experience and a masters in telecommunications. “But this program only looks for those with career gaps.”

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Joy said The Returnship gave her more than just confidence in her skills after she chose to take a career break to focus on supporting a terminally ill family member before the pandemic hit — the training and support the program provided her helped her understand how her experiences have made her resilient, as well as a valuable hire.

“Many people had to make a difficult choice when they dropped out of the workforce,” she said. “It wasn’t something they necessarily wanted. Perhaps they wanted to work but they needed childcare.”

A self-professed “wireless nerd,” Joy now works full time at T-Mobile as a senior engineer in the company’s Systems Architecture Network Technology organization. She said she’s on the fast track to continuing her career growth, stronger than ever — in life and work.

“I have been through a very challenging situation, but it didn’t break me, it made me stronger,” she said. “So, I felt like I could face whatever challenges work would bring.”

Sandie Moshofsky, who has 27 years of experience in the telecommunications industry in operations and engineering, said she does not regret taking a step back from her career to care for family before the pandemic hit, but that it undeniably put fear in her heart. She says when she had trouble finding work after Covid-19, she was accepted into the second cohort of the Returnship in 2020, but hesitated because she wondered if she “had what it takes” to re-enter the fast-paced technical world after a two year break. Ultimately, she says the program was a chance to get beyond the fear of her past choices when they had to be made, and move forward.

“We are women of experience and know our value and worth,” said Moshofsky, who is now a senior project manager in the Technical Enterprise Technology Solutions organization at T-Mobile. I have so much gratitude for that opportunity as a woman and woman of color coming in. It didn’t go without sacrifices with the kids and work and putting food on the table and having shelter. It’s about making the right decisions in that moment, and it can be life-changing if you don’t make the right decisions along the way because you could be without a job.”

“We are offering people opportunity, reskilling, coaching and development,” said de Guzman, noting her personal enthusiasm for those applying for the 37 spots open for the third Returnship round, “and I think we will find rock stars like Sandie and Pam with a history of performance.”

And for those unsure if they deserve the opportunities the program offers, Moshofsky had these simple words of encouragement to offer: “Just push that button, because I kept saying I can’t do this alone. I needed that support and T-Mobile was there.”

Are you looking to return to work after a career break? Check out the TechX Returnship application by pushing the button below!

<div class="wp-block-button"><a class="wp-block-button__link has-white-color has-magenta-background-color has-text-color has-background" href="https://www.reachire.com/hiring-partners/partner-brand-t-mobile" target="_blank" rel="noreferrer noopener">Apply To The Returnship Here</a></div>

In honor of Veterans Day on November 11, we have an employee spotlight on one of the TechX Returnship’s former military graduates who discusses his journey back to civilian life and switching careers with the program’s help. Read more about <meta charset="utf-8"><a href="https://www.t-mobile.com/news/community/returnship-helps-veterans-reenter-workforce">Alex Asuncion</a>!

T-Mobile recruits for its 3rd Returnship and shares success stories from how it's helped working mothers and others displaced by the pandemic.

T-Mobile Expands Successful Returnship Program for Third Round | T-Mobile Newsroom

T-Mobile Expands Successful Returnship Program for Third Round

T-Mobile recruits for its 3rd Returnship and shares success stories from how it&#039;s helped working mothers and others displaced by the pandemic.

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T-Mobile Senior Disaster Recovery Manager Becky Romero keeps evolving the company’s response to challenges during hurricanes, wildfires and even a pandemic — because at any point, any of us could be affected.

“Disasters all have the same backbone,” says Becky Romero. “They all have the same spine. They just have different arms and different feet. They have different limbs. And a wildfire is slightly different than a hurricane, which is 100 percent different than civil unrest, which is completely different than COVID, which is different than an earthquake, which is different than a volcano eruption. Different than the Texas winter storm that we had. The constant is the help needed.”

And for much of her career, Romero has supplied that help.

The Deer Park, Texas-based Senior Disaster Recovery Manager for T-Mobile went from helping provide service to cell towers affected by outages as a contractor to focusing on disaster Business Continuity and Community Support full-time for the company.

Today, you can find Romero innovating response protocols to more seamlessly and effectively mobilize and serve the communities in times of need.

Rather than house supplies in one location for packing and shipping when needed, Romero asked, Why not have supplies and trucks ready to go from all over the United States?

As T-Mobile recognized the need for more robust responses to disasters, Romero’s growing team secured more resources, including more local storage and trucks to move equipment quickly.

“We have grown from three trucks dedicated to our team,” she says, “all the way up to eleven trucks and ten warehouses. Do other carriers show up? Sure, they do. Do they show up like us? Absolutely, unequivocally, no. We have it, we know we have it, it’s organized, and we’re able to get it out in a very clear, concise process. That makes us show up as T Mobile.”

When a hurricane, wildfire or other natural disaster ravages a community, Romero and her team carefully monitor the situation, first making sure all of Team Magenta is safely home. Then her team leads the deployment of trucks carrying of much-needed supplies.

“We use our smaller, more nimble trucks during wildfires,” she says. “They’re good for when multiple shelters are housing people that have really lost everything. It is all about making those people feel comfortable that we are here to support them. We do not care what their background is. We don’t care where they live, and we don’t care what provider they’re with. We are simply there to serve them.”

As the team distributes supplies inside a shelter and returns to the warehouse to restock, again and again, Romero monitors each shelter site’s needs. Sometimes, cell phones are the biggest ask. In other situations, power sources for people to charge their devices might be pivotal.

“Sometimes they’re in old gymnasiums,” she says, “where there may be two or three plug-ins for the whole gymnasium. And people can’t keep their phones charged.”

Romero says hurricane responses are typically her opportunity to help organize a full deployment. When Hurricane Ida impacted Panama City earlier this year, she coordinated a truck to be deployed for a week to serve the community. Stationed there for months, she and her team stocked the truck with day-one and day-two kits, carrying ready-to-use phone-charging cables, constantly checking for supply exhaustion and creating replenishment schedules.

“What’s nice is having ten warehouses nationwide; if Panama City got hit again, the warehouse in Alabama is an hour and a half north there, so I can replenish them within about four hours if they run out. If Houston gets impacted, I have a warehouse in Dallas. If it gets impacted in Tampa, I’ve got those in Alabama. That’s about a ten-to-twelve-hour drive. And then I’ve also got Miami, and that’s about a six-hour drive.”

With just a few exceptions, Romero says she’s confident her teams can hit almost every state within twelve hours to replenish or deploy.

“Really, the fun part for me is the strategy,” she says. “How do we do it better? Listening. It excites me listening to our people, to understand their pain points and understand what did work and capitalize on that to make it better.”

While T-Mobile closed 80 percent of its stores at the outset of the pandemic, COVID forced stricter cleaning protocols to keep the team and customers safe at open stores. And essential businesses and the general public were competing for increasingly scarce sanitizer and other cleaning supplies.

​​​​​​​To avoid certain store closures should sanitizer run out, Romero identified an exceptional solution: a fuel delivery company she’d worked with was making its own cleaning supplies. Confirming the product met all the standards of T-Mobile’s Environmental Health & Safety Team, she worked with them to get orders in and figure out transport.

“We can’t, as an organization, ever do the same thing that everybody else is doing,” she says, “because every time we go down the path of what everybody else is doing, we’re going to come to a roadblock because it’s been done. And just like in this case, the supplies we needed were gone. Looking into creative solutions that no one else has tapped into is key.”

Because disaster response helps everyone learn how to navigate challenges that could eventually affect us all.

<a href="https://www.t-mobile.com/news/community/dealing-with-disaster-season-2020">Click here to read about the other half of the “Dynamic Duo” who works hand in hand with Becky Romero.</a>

As T-Mobile recognized the need for more robust responses to disasters, Senior Disaster Recovery Manager Becky Romero’s growing team secured more resources, including more local storage and trucks to move equipment quickly.

“Disasters All Have the Same Backbone” | T-Mobile Newsroom

“Disasters All Have the Same Backbone”

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In western states like California, Oregon, and Washington, the idea of a “wildfire season” confined to August through November is a thing of the past. These days the danger exists all year long. In response, T-Mobile has expanded our network preparations to cover more communities that may be impacted by wildfires throughout the year. We’re committed to helping customers stay connected before, during and after wildfires.

Predicting exactly when and where a wildfire will strike is nearly impossible, but T-Mobile takes a variety of precautionary steps so we’re ready to respond immediately when the time comes. We work with forecasting company <a href="https://www.t-mobile.com/news/network/tracking-historic-weather-conditions-with-stormgeo">StormGeo</a> to keep an eye out for “fire weather” — high winds, low humidity and dry conditions that might combine to create a perfect storm for a wildfire. And in case of commercial power outages, we make sure our cell sites have backup power. Some of our additional preparatory steps include:

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When wildfires wreak havoc in communities, T-Mobile engineering and emergency response teams take immediate action. Technicians make repairs where needed and bolster the network while support teams supply residents with the resources they need to stay connected with family and friends. Here’s how we help:

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