Bellevue, Wash. – June 10, 2014 – In November 2013, T-Mobile US, Inc. (NYSE: TMUS) announced that the company would no longer allow third-parties to bill customers for Premium SMS services through T-Mobile. These services, which were waning in popularity with our customers, provided text alerts on topics of interest such as weather, sports scores and horoscopes. Despite protections and processes put in place by T-Mobile and the industry, not all Premium SMS vendors acted responsibly.
As a follow-up, T-Mobile is today announcing a new program to proactively reach out to customers who were billed for these third party services to give them the opportunity to request a refund for any unauthorized charges. While T-Mobile customers can currently request refunds for unauthorized charges, the company believes that the proactive outreach to current and former customers is the right thing to do.
“If you’ve been charged for a third-party service you didn’t sign up for, it should be easy to get a refund,” said Mike Sievert, Chief Marketing Officer for T-Mobile. “If customers were charged for services they didn’t want, we’ll make it right. That’s being the Un-carrier.”
Beginning in July and running through September, T-Mobile will notify current and former customers who paid for Premium SMS services and have not already received a refund to let them know the process to request a summary of these charges and then request a refund for charges that were not authorized. A special website will also be available in July to provide more information.
About T-Mobile US, Inc.
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 49.1 million wireless customers and provides products and services through approximately 70,000 total points of distribution, including approximately 8,000 T-Mobile and MetroPCS branded locations and 62,000 third-party and national retailer locations, as well as distribution through our websites. For more information, please visit https://www.t-mobile.com.
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T-Mobile Media Relations