For many this year, in-store shopping is either not a desirable or even a viable option. Here are a few tips on how to do Black Friday, Cyber Monday and the rest of your holiday shopping from the comfort of your phone.

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In a pandemic-restricted world, many questions surround the post-Thanksgiving holiday shopping crush somewhat dubiously dubbed Black Friday. Will crowds actually flood physical stores this year, vying for the season’s best deals? Is Black Friday now just the beginning of Cyber Monday, since most people likely won’t want to brave the in-person crowds? And when does Black Friday officially begin, as retailers keep moving their sales up by hours, days and even weeks?

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As far as that first question goes, what we do know is that Black Friday will look different in 2020, <a href="https://www.t-mobile.com/news/devices/the-mobile-phone-is-the-new-mall">building on the trend</a> of the last few years of more and more shoppers ditching retail lines and instead heading online in search of the best holiday shopping deals. A recent report from Deloitte forecasts that 2020 e-commerce holiday shopping <a href="https://www.tennessean.com/story/news/2020/11/12/stores-open-black-friday-thanksgiving-2020-sales-nashville-middle-tennessee/3682042001/">will increase</a> by 25-35 percent over last year, generating between $182 billion and $196 billion in sales. What’s more, a <a href="https://dealaid.org/research/covid-19-holiday-shopping/">recent report</a> from DealAid.org found that 60 percent of consumers plan to shop in-store this holiday season, a 31 percent drop from the 87 percent of consumers who did so in 2019.

It’s no wonder, then, that many are <a href="https://www.cnbc.com/2020/10/02/black-friday-is-over-heres-why-retailers-are-touting-weeks-of-deals.html">declaring</a> Black Friday over this year, as retailers have responded to the predicted shifts in consumer behavior by starting their holiday sales early. Some are even holding <a href="https://www.nbcnews.com/business/consumer/walmart-s-plan-avoiding-crowds-year-offer-three-black-fridays-n1243335">multiple waves</a> of “Black Friday” sales to minimize crowds, while ramping up incentives to shop online this year.

Feeling overwhelmed by the “new normal” of Black Friday 2020? Worry not, as there’s something you may be holding in your hands at this very moment that can help: your phone!

From coordinating curbside pickup and shipping logistics to keeping track of the best online holiday deals, here’s a look at five ways your device can help you make the most of this year’s holiday shopping season.

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Keep an eye on when deals start. Some retailers are holding “Black Friday” events that have started as early as the first week in November, and others are offering rolling waves of sales featuring different deals on different days. Take it from those who missed out on the first wave of PS5 offerings: Put any holiday sales that interest you in your phone’s calendar app, and set reminders on the day of to be first in the digital line for deals.

Beware of Black Friday and Cyber Monday scams. With more people shopping online this festive season, there is ample opportunity for digital fraud. Holiday shopping scams can come in the form of suspicious texts or emails promising over-the-top Black Friday or Cyber Monday deals, links to fake promotions on social channels, or even phone calls advertising sales that really are too good to be true. For more advice on how you can keep safe, check out: <a href="https://www.t-mobile.com/news/network/how-to-avoid-phone-scams-during-covid-19">“A Security Expert Takes on Phone Scams and How to Avoid Them During COVID-19,”</a> which highlights how tools like <a href="https://www.t-mobile.com/customers/scam-shield" data-type="URL" data-id="https://www.t-mobile.com/customers/scam-shield">T-Mobile’s Scam Shield</a> and other precautions can help stop fraudsters in their tracks.

Make a list, and check it twice! List apps on your phone can help you keep track of who’s on your holiday gift list, and scout different retailers for gift ideas well ahead of when the sales start. Popular list apps include ToDoist, Asana, Evernote, TikTik and 2Do.

Sign up for newsletters spreading holiday cheer ... and promo codes. Many retailers will offer special promo codes or early access to deals if you sign up for their email newsletters. These newsletters can also alert you to holiday sales well before they begin. Create a folder in your email app to keep track of any deal announcements and promotions your go-to retailers are offering. This will also help you plan ahead to take advantage of the biggest holiday deals before you’re too late.

Be a logistics leader. Your phone can help with all the logistics around your holiday purchases by allowing you to schedule a curbside pickup or manage your deliveries. You can download various retailer apps to schedule your contactless pickup and track your shipments via the USPS, FedEx, UPS or DHL mobile apps. And speaking of shipping, the USPS and other shipping services are on track to be overwhelmed this year by the amount of holiday shopping expected to be done online. You can use your device to find the best deals near you so you can shop locally to help minimize the pressure on the post office.

Thinking of switching things up this holiday season? New and existing customers can shop early Black Friday offers from <a href="http://t-mobile.com/">T-Mobile</a> and <a href="http://metrobytmobile.com/">Metro by T-Mobile</a>, from the new iPhone 12 to a host of <a href="https://www.t-mobile.com/tvision">TVision LIVE</a> packages, today! <a href="https://www.t-mobile.com/offers/deals-hub" data-type="URL" data-id="https://www.t-mobile.com/offers/deals-hub">Check out more holiday deals here</a>.

T-Mobile Newsroom

Black Friday will look different in 2020, building on the trend of the last few years of more and more shoppers ditching retail lines and instead heading online in search of the best holiday shopping deals. Here T-Mobile takes a look at five ways your device can help you make the most of this year’s holiday shopping season.

How You Can Do Black Friday from Your Device | T-Mobile Newsroom

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How You Can Do Black Friday from Your Device

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Bellevue, Washington and Chicago, Illinois — November 19, 2020 — Scammers get dealt another blow. T-Mobile (NASDAQ: TMUS) and UScellular (NYSE: USM) today announced they’re delivering STIR/SHAKEN number verification across networks marking another milestone in the industry’s ongoing fight to protect consumers from scams and unwanted robocalls. Now, when a call comes in from T-Mobile to UScellular’s network (or vice versa), the companies will be able to validate it’s coming from the real phone number displayed in Caller ID, providing customers better ability to make decisions on which calls to answer. Customers using T-Mobile, Metro by T-Mobile or UScellular have greater peace of mind that calls are not being spoofed.

“Scammers and spammers are constantly evolving. This summer we launched our Un-carrier move, Scam Shield, and we’re not letting up in our fight to stop scammers,” said Abdul Saad, Executive Vice President and Chief Technology Officer at T-Mobile. “We already have more cross-network STIR/SHAKEN partnerships than AT&T and Verizon combined. And Scam Shield, free to our customers, is the industry’s most comprehensive solution for fighting scams and robocalls. But this battle takes industry-wide action, and we stand ready to work with everyone to help them adopt STIR/SHAKEN and help keep consumers safe from scammers at this critical time.”

“At UScellular, we have our customers’ backs and are committed to helping them avoid unwanted and deceptive robocalls. Teaming up with T-Mobile allows us to provide our customers stronger protection in the ongoing fight against these unsolicited calls,” said Michael S. Irizarry, Ph.D., Executive Vice President and Chief Technology Officer, Engineering and Information Services at UScellular. “When wireless providers come together like this, it is a win for consumers and businesses, and we will continue to enhance the tools and solutions we offer to keep our customers safeguarded from scams.”

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In summer 2020, T-Mobile launched another Un-carrier move: <a href="https://www.t-mobile.com/news/un-carrier/scam-shield-protects-customers-from-scams-robocalls" target="_blank" rel="noreferrer noopener">Scam Shield</a>, an unparalleled set of free solutions to protect customers against scams and unwanted robocalls. With Scam Shield, T-Mobile and Metro by T-Mobile customers get automatic and free scam call detection as well as the option for free Caller ID and scam call blocking. According to <a href="https://www.t-mobile.com/news/_admin/uploads/2020/07/GlobalData-Report_Unwanted-Robocall-Challenge.pdf" target="_blank" rel="noreferrer noopener">research</a> this summer from analysts at Global Data, T-Mobile’s network is already 30% better than AT&T and Verizon at identifying scam calls.

And now, T-Mobile offers consumers more than 120 devices that can display either "Number Verified" or "T-Mobile Verified" in Caller ID or, depending on the device, a check mark in the call log. This works on any call coming from a compatible mobile phone at T-Mobile, Metro by T-Mobile, or another company that has implemented STIR/SHAKEN with T-Mobile to verify the source of the call.

T-Mobile leads the industry in implementing the FCC STIR/SHAKEN standards, with eleven cross-network partnerships for number verification. T-Mobile was <a href="https://www.t-mobile.com/news/t-mobile-fights-scam-calls" target="_blank" rel="noreferrer noopener">first to announce readiness</a> for the FCC-recommended STIR/SHAKEN standards in November 2018 and <a href="https://www.t-mobile.com/news/caller-verified-note9" target="_blank" rel="noreferrer noopener">first in the wireless industry to implement STIR/SHAKEN</a> when it launched Number Verified (formally Caller Verified) on the Samsung Galaxy Note9 in January 2019.

The FCC requires STIR/SHAKEN standards be implemented by June 30, 2021 to digitally ensure that a call is in fact from the number displayed on Caller ID. The acronym stands for Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using toKENs (SHAKEN). More calls will be verified over time as more device providers display number verification and as more network providers implement the standards.

For more information on all the ways T-Mobile is protecting customers, including capable handsets, visit <a rel="noreferrer noopener" href="https://www.t-mobile.com/resources/call-protection" target="_blank">https://www.t-mobile.com/resources/call-protection</a>. For more information on how to avoid phone scams and keep yourself and loved ones safe during COVID-19, check out <a href="https://www.t-mobile.com/news/network/how-to-avoid-phone-scams-during-covid-19" target="_blank" rel="noreferrer noopener">this Q&A with security expert Carrie Kerskie</a> in the T-Mobile Newsroom.

For Metro by T-Mobile customers, more information is available, including capable handsets at <a href="https://www.metrobyt-mobile.com/scam-shield?icid=home|SCAMSHLD|ScamShield" target="_blank" rel="noreferrer noopener">https://www.metrobyt-mobile.com/scam-shield</a>.

For more information on how UScellular is protecting customers from unwanted robocalls, please go to <a href="https://www.uscellular.com/support/robocall" target="_blank" rel="noreferrer noopener">https://www.uscellular.com/support/robocall</a>.

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="http://www.t-mobile.com" target="_blank" rel="noreferrer noopener">http://www.t-mobile.com</a>.

About UScellular UScellular is the fourth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier is building a stronger network with the latest <a href="https://www.youtube.com/watch?v=LB9naOCxSFI&feature=youtu.be" target="_blank" rel="noreferrer noopener">5G technology</a> and offers a wide range of communication services that enhance consumers’ lives, increase the competitiveness of local businesses and improve the efficiency of government operations. It is ranked #1 in the North Central Region in the J.D. Power 2020 Wireless Network Quality Performance <a href="https://www.jdpower.com/business/press-releases/2020-us-wireless-network-quality-performance-study-volume-2" target="_blank" rel="noreferrer noopener">Study – Volume 2</a>. To learn more about UScellular, visit one of its retail stores or <a href="http://www.uscellular.com/" target="_blank" rel="noreferrer noopener">www.uscellular.com</a>. To get the latest news, promos and videos, connect with UScellular on <a href="https://www.facebook.com/USCellular" target="_blank" rel="noreferrer noopener">Facebook.com/uscellular</a>,

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What’s the news: T-Mobile and UScellular deliver cross-network robocall protection with STIR/SHAKEN number verification. Now, calls between the two

T-Mobile and UScellular Team Up to Further Protect Customers from Scams and Spam | T-Mobile Newsroom

T-Mobile and UScellular Team Up to Further Protect Customers from Scams and Spam

Bennet Ladyman

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BELLEVUE, Wash. — November 19, 2020 — T-Mobile (NASDAQ: TMUS) is keeping the holideals coming! Starting TOMORROW, November 20, get a new <a href="https://www.t-mobile.com/cell-phone/google-pixel-4a-5g" target="_blank" rel="noreferrer noopener">Google Pixel 4a with 5G</a> for $0, with just the sales tax, or <a href="https://www.t-mobile.com/cell-phone/samsung-galaxy-s20-fe-5g" target="_blank" rel="noreferrer noopener">Samsung Galaxy S20 FE 5G</a> for $99 on the nation’s first and largest 5G network, plus a sleighful of additional deals on Samsung and Pixel devices. Ring in the holidays with a new phone from the Un-carrier and end it with your holiday budget intact.

And with that new phone comes all that Un-carrier value. Magenta customers get the industry's best unlimited plan with taxes and fees included, <a href="https://www.t-mobile.com/offers/netflix-on-us" target="_blank" rel="noreferrer noopener">Netflix on Us</a> for families, the <a href="https://www.t-mobile.com/news/jdp-care-jan-2020" target="_blank" rel="noreferrer noopener">most awarded customer care in wireless</a> with a dedicated <a href="https://www.t-mobile.com/customers/customer-care" target="_blank" rel="noreferrer noopener">Team of Experts</a>, weekly free stuff and discounts from <a href="https://www.t-mobile.com/offers/t-mobile-tuesdays" target="_blank" rel="noreferrer noopener">T-Mobile Tuesdays</a> and an unparalleled set of free tools to protect from scams and unwanted robocalls with <a href="https://www.t-mobile.com/news/un-carrier/scam-shield-protects-customers-from-scams-robocalls" target="_blank" rel="noreferrer noopener">Scam Shield</a>. And of course, unlimited talk, text and 5G data included at no extra charge.

T-Mobile has the <a href="https://www.t-mobile.com/coverage/4g-lte-5g-networks" target="_blank" rel="noreferrer noopener">first and largest nationwide 5G network</a>, now covering 270 million people across 1.4 million square miles with low-band extended range 5G. And the Un-carrier has been quickly rolling out its ultra capacity mid-band 5G (2.5 GHz) — <a href="https://www.t-mobile.com/news/network/fast-mid-band-5g-new-cities-towns-location-coverage" target="_blank" rel="noreferrer noopener">now reaching 410 cities and towns across the US</a> with plans to cover 100 million people by end of the year. T-Mobile’s 2.5 GHz spectrum is the sweet spot for 5G, giving customers both broad coverage and blazing fast speeds — 7.5x faster than today’s average LTE speeds — with peaks nearing 1 Gbps. And that’s all on top of the Un-carrier’s advanced LTE network that covers 99 percent of Americans.

And right now, new Metro by T-Mobile customers pay no switching fees and get Metro’s lowest price on unlimited with four lines for $25 per line including four free Samsung Galaxy A21 phones via instant rebate. Head to a <a href="https://www.metrobyt-mobile.com/storelocator" target="_blank" rel="noreferrer noopener">Metro by T-Mobile store</a> or <a href="http://www.metrobytmobile.com" target="_blank" rel="noreferrer noopener">metrobytmobile.com</a> on Friday, November 20 to learn more.

For all the T-Mobile holiday offers, please visit <a rel="noreferrer noopener" href="https://www.t-mobile.com/offers/deals-hub" target="_blank">t-mobile.com/offers/deals-hub</a>.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://twitter.com/TMobileNews" target="_blank" rel="noreferrer noopener">@TMobileNews</a> to stay up to date with the latest company news.

If you cancel your line before receiving all promotional bill credits, you may owe up to the full device amount (e.g., GS20 FE - $699.99) on required finance agreement(s); if cancelling your account, contact us first as you may be able to make discounted monthly balance payments. If congested, heavy data users (>50GB/mo. for most plains, T-Mobile) or 35GB/mo. (Metro) may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization.  Tax on pre-credit price due at sale; qualifying credit and service required. If you’ve cancelled lines in past 90 days, you may need to reactivate them first. Must be active & in good standing to receive bill credits; allow 2 bill cycles. Some offers may not be combined. $99 Galaxy S20 FE: Max 4/account. $500 off: Max 4/account. $1,000 off: Max 6 discounted devices/account. Free Pixel 4a: Max 4/account. Metro 4/$25: At least 1 eligible port-in required. If you cancel any line, promo rate ends. Metro free phones: Eligible port-in required; limit 1 per line/port. Selection & quantities available while supplies last.

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com</a>.

T-Mobile is keeping the holideals coming! Explore our deals on 5G Pixel and Samsung phones. Ring in the holidays with a new device!

Free Pixel 4a 5G &amp; Samsung S20 FE 5G Holiday Deals | T-Mobile Newsroom

More Happy Holideals at T-Mobile: Get a FREE Pixel 4a with 5G or the Samsung S20 FE 5G for Just $99

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iPhone 12 and iPhone 12 mini for $0 and Two for One Apple Watch SE, plus offers to cut the cord, deals for businesses and so much more

What’s the news: T-Mobile has holideals for everyone: get the powerful iPhone 12 or iPhone 12 mini for $0, a two for one on iPhones, or get two iPhone 12s AND two Apple Watch SEs for just $10/month. And existing customers can get iPhone 12 mini for $0 with trade. Plus, when you sign up for any package of TVision LIVE service, you'll get 30+ top-rated entertainment channels from TVision VIBE included and 12 months of Apple TV+ on us — giving customers access to popular Apple Originals, with new shows added each month. And new T-Mobile for Business customers can get up to $4,750 when they switch to the Un-carrier. (whew)

Why it matters: This holiday season might look different, but T-Mobile's making sure families, friends and businesses stay connected even at a distance.

Who it’s for: Anyone who wants to be the holiday hero of 2020 (or who just wants to treat themselves, because 2020).

BELLEVUE, Wash. — November 19, 2020 — We know you’re ready to wrap up 2020 … how ‘bout wrapping up the latest and greatest deals from T-Mobile while you're at it? Today T-Mobile (NASDAQ: TMUS) announced that the Un-carrier’s holideals start early, beginning TOMORROW, Friday, November 20 — for everyone … those switching from the other guys AND existing customers. T-Mobile has these offers and even more <a href="https://www.t-mobile.com/news/offers/more-happy-holideals-at-t-mobile-get-a-free-pixel-4a-with-5g-or-the-samsung-s20-fe-5g-for-just-99" target="_blank" rel="noreferrer noopener">deals for all</a>. You want your Black Friday offers early? You got ‘em. You want an iPhone with 5G for as low as $0, with just the sales tax, on the nation's first and largest nationwide 5G network? Done. You want epic holiday deals that just keep coming all season long? Fa-la-freakin’-la, they’re yours!

“Listen, 2020 has been a YEAR … so we’re going big this season with MAJOR deals on the latest Apple products and TV. And we’ve got deals for absolutely everyone, because everyone deserves a happy holiday,” said Mike Sievert, CEO at T-Mobile. "Customers want the powerful iPhone 12 lineup; they want reliable, nationwide 5G for their home and business; they want to cut the cord; and they want it all now — so that's what we're giving them, and with more to come!”

The new Apple products — and 5G — are HERE Looking to score or gift the latest and greatest from Apple? The iPhone 12 lineup <a href="https://www.t-mobile.com/news/devices/iphone-12-pro-max-and-iphone-12-mini-with-5g-offers" target="_blank" rel="noreferrer noopener">just dropped</a> and ALL of them tap into T-Mobile’s 5G network — the nation’s first and largest. iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 and iPhone 12 mini feature advanced new camera systems, a reimagined new design with a  Super Retina XDR edge-to-edge displays and the Ceramic Shield front cover, a powerful A14 Bionic chip and more. The iPhone 12 lineup makes it easy to FaceTime with family near and far, capture stunning holiday photos and create festive holiday videos, now shot in HDR with Dolby Vision.

For customers looking to get started early on their New Year’s resolutions, Apple Watch SE packs the essential features of Apple Watch into a modern design that customers love. The ultimate combination of design, function and value, Apple Watch SE features the largest and most advanced Retina display. Plus, watchOS 7 introduces a built-in compass to enhance outdoor activity tracking, fall detection and more to help customers stay connected, be more active and keep an eye on their health. watchOS 7 also brings Family Setup, which allows kids and older family members of the household who do not have iPhone to enjoy Apple Watch — making Apple Watch SE a great gift for everyone on your holiday list. 

All T-Mobile postpaid customers can score these deals. Here’s how:

Looking to cut the cord this holiday season? Current TVision LIVE customers and anyone who signs up for a TVision LIVE service package gets an additional 30+ top-rated entertainment channels from TVision VIBE included. And, get 12 months of Apple TV+ on us — giving customers access to popular Apple Originals “Ted Lasso” and “The Morning Show” — when you subscribe to the Live TV+ or Live Zone packages of the TVision LIVE service, and just $4.99/month after 12 months.

Metro customers, ready to save big? Switch your family to Metro by T-Mobile and get Metro's lowest price on unlimited with four lines for $25 per line including four free phones via instant rebate. Or switch and get an iPhone SE 64GB for only $49.99 after rebate redemption and three months of service with AutoPay. Also, right now, there’s zero fees to switch! Head to a <a href="https://www.metrobyt-mobile.com/storelocator" target="_blank" rel="noreferrer noopener">Metro by T-Mobile store</a> or <a href="https://www.metrobytmobile.com/" target="_blank" rel="noreferrer noopener">metrobytmobile.com</a> tomorrow to learn more.

T-Mobile for Business customers, get in here, too! As a special holiday stocking stuffer, coming soon, businesses can get up to $4,750 in bill credits to cover their Carrier’s early termination fees or remaining device payments when they switch 10 lines to the Un-carrier and pick up new phones on EIP on a qualifying plan. That’s up to $650 per line for the first five lines and $300 per line thereafter. Because, really, you’ve earned a Holiday Bonus. Head <a href="https://www.t-mobile.com/business/offers/business-deals-hub" target="_blank" rel="noreferrer noopener">here</a> for more on T-Mobile for Business offers.

The best value in wireless — 5G included With <a href="https://www.t-mobile.com/cell-phone-plans/essentials" target="_blank" rel="noreferrer noopener">T-Mobile Essentials</a>, customers get unlimited talk, text and 5G data on America’s largest 5G network — and save 20 percent on their plan over “the other big guys” with two or more lines. Plus, they’ll get loads of Un-carrier perks like weekly free stuff and discounts from <a href="https://www.t-mobile.com/offers/t-mobile-tuesdays" target="_blank" rel="noreferrer noopener">T-Mobile Tuesdays</a>, an unparalleled set of free tools to protect from scams and unwanted robocalls with <a href="https://www.t-mobile.com/news/un-carrier/scam-shield-protects-customers-from-scams-robocalls" target="_blank" rel="noreferrer noopener">Scam Shield</a> and when they need it, the <a href="https://www.t-mobile.com/news/jdp-care-jan-2020" target="_blank" rel="noreferrer noopener">most awarded customer care in wireless</a> with a dedicated <a href="https://www.t-mobile.com/customers/customer-care" target="_blank" rel="noreferrer noopener">Team of Experts</a>.

Check out T-Mobile’s holideals tomorrow at <a rel="noreferrer noopener" href="https://www.t-mobile.com/offers/deals-hub" target="_blank">t-mobile.com/offers/deals-hub</a>. These deals are available starting tomorrow … but only for a limited time, so channel your inner Dasher or Prancer and sign up online at <a href="https://www.t-mobile.com" target="_blank" rel="noreferrer noopener">t-mobile.com</a>, in your local store, or by calling 1-800-937-8997. You can head to <a href="https://www.t-mobile.com" target="_blank" rel="noreferrer noopener">t-mobile.com</a> to schedule an in-store appointment, shop or even switch to T-Mobile. But should customers choose to shop in-store, know that masks are required to enter and rest assured that T-Mobile stores are frequently cleaned and sanitized. Mobile experts are temperature-checked before each shift and have gone through COVID safety training to ensure a safe shopping experience for all.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://www.twitter.com/TMobileNews" target="_blank" rel="noreferrer noopener">@TMobileNews</a> to stay up to date with the latest company news.

If you cancel your line before receiving all promotional bill credits, you may owe up to the full device amount (e.g., iPhone 12 64GB – $829.99) on required finance agreement(s); if cancelling your account, contact us first as you may be able to make discounted monthly balance payments. If congested, the fraction of users >50GB/mo. (T-Mobile) or 35GB/mo. (Metro) may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization.  Tax on pre-credit price due at sale. If you’ve cancelled lines in past 90 days, you may need to reactivate them first. Must be active & in good standing to receive bill credits; allow 2 bill cycles. $0 iPhone: Max 4/account. iPhone BOGO: Up to $730 in credits on lower-priced device. Max 6 discounted devices/account. iPhone 12 + Apple Watch SE:  iPhone 12: $0 down + $27.67/mo. x 30 mos.; pre-credit price: $829.99. 0% APR. $29.99 via bill credits on first device; $329.99 via bill credits on second device. Max 4 discounted devices/account. 2/$10 Apple Watch: Max 6/account. Metro 4/$25: At least 1 eligible port-in required. If you cancel any line, promo rate ends. Metro free phones: Eligible port-in required; limit 1 per line/port. Selection & quantities available while supplies last. $49.99 SE: After instant rebate, ID validation, & new plan activation. AppleTV+: Register at promotions.t-mobile.com/appletv by 12/31/20 and redeem code in the Apple TV app or iTunes on or before 1/31/21. Automatically renews, cancel anytime. 1/account. TVision VIBE: Service and content subject to change. Save 20%: Savings on data plan; features & taxes & fees may vary. TFB $650/300: Via bill credits after completing eligible port-in to qualifying service & registering lines, allow 15 days.

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com</a>.

This holiday season might look different, but we;re making sure you stay connected even at a distance with deals on new iPhones, Apple Watches and more.

Holiday Deals: iPhone 12, Apple Watch SE &amp; More | T-Mobile Newsroom

T-Mobile’s Got Serious Holideals for All

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<figure class="wp-block-image size-large"><img src="https://www.t-mobile.com/news/_admin/uploads/2020/11/GettyImages-171247034_Minneapolis-1024x685.jpg" alt="" class="wp-image-61680"/><figcaption>Downtown Minneapolis skyline in the Morning with a bridge midway and the Mississippi River in the foreground.</figcaption></figure>

<figure class="wp-block-image size-large"><img src="https://www.t-mobile.com/news/_admin/uploads/2020/11/GettyImages-534941780_Pittsburg-1024x661.jpg" alt="" class="wp-image-61683"/><figcaption>Skyline of Pittsburgh, Pennsylvania, USA, at dusk, with the confluence of the Monongahela and Allegheny rivers at Point State Park forming the Ohio River in the foreground, and tall buildings in the background.</figcaption></figure>

<figure class="wp-block-image size-large"><img src="https://www.t-mobile.com/news/_admin/uploads/2020/11/GettyImages-564152205_Cleveland-1024x682.jpg" alt="" class="wp-image-61686"/><figcaption>Downtown skyline Cleveland, Ohio at sunset.</figcaption></figure>

<figure class="wp-block-image size-large"><img src="https://www.t-mobile.com/news/_admin/uploads/2020/11/GettyImages-968841486_Michigan-1024x575.jpg" alt="" class="wp-image-61689"/><figcaption>An aerial view of sunset over the suburbs of Southeast Michigan.</figcaption></figure>

<figure class="wp-block-image size-large"><img src="https://www.t-mobile.com/news/_admin/uploads/2020/11/GettyImages-1161723994_CA-1024x682.jpg" alt="" class="wp-image-61692"/><figcaption>Photo taken in Pennsylvania, United States</figcaption></figure>

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What’s the news: T-Mobile is expanding its $50/month Home Internet pilot service AGAIN, to more than 130 additional cities and towns across nine states. Today, T-Mobile is bringing more competition to home broadband — especially in underserved rural markets — through LTE-based coverage, with 5G service coming soon.

Why it matters:  Customers are tired of paying too much for too little when it comes to home internet. High prices, slow speeds, and few options make access to home internet limited, especially in rural markets — <a href="https://www.statista.com/chart/21454/broadband-connection-in-america/">only 63 percent of adults in rural America currently have access to high-speed internet</a>.

Who it’s for:  Households in Michigan, Minnesota, New York, North Dakota, Ohio, Pennsylvania, South Dakota, West Virginia and Wisconsin who are ready to break up with their home internet provider.

BELLEVUE, Wash. — November 9, 2020 — There’s more where that came from! Last month, T-Mobile (NASDAQ: TMUS) <a href="https://www.t-mobile.com/news/network/t-mobile-expands-home-internet-to-more-than-450-cities-towns-left-high-and-dry-by-att">massively expanded the company’s home broadband pilot to more than 20 million households</a>. And today, T-Mobile is expanding Home Internet to more than 130 additional cities and towns across Michigan, Minnesota, New York, North Dakota, Ohio, Pennsylvania, South Dakota, West Virginia and Wisconsin. The coronavirus pandemic has underscored the importance of broadband connectivity, and how sorry the state of home broadband is for many in America — especially those in rural communities that have been undervalued and underserved by traditional cable providers and ISPs for years. In response, the Un-carrier has been expanding its Home Internet pilot dramatically this year while preparing to launch commercial 5G Home Internet service next year.

“Home broadband has been broken for far too long, especially for those in rural areas, and it’s time that cable and telco ISPs have some competition,” said Dow Draper, T-Mobile EVP, Emerging Products. “We’ve already brought T-Mobile Home Internet access to millions of customers who have been underserved by the competition. But we’re just getting started. As we’ve seen in our first few months together with Sprint, our combined network will continue to unlock benefits for our customers, laying the groundwork to bring 5G to Home Internet soon.”

T-Mobile Home Internet is just $50/month all-in and features many of the same benefits that have made T-Mobile the fastest growing wireless provider for the past seven years:

Now that customers have had access to T-Mobile Home Internet since 2019, the reviews are in … and the feedback speaks for itself. Customers give T-Mobile Home Internet an average Net Promoter Score (NPS) of 42, compared to -75 (that’s a negative 75!) for their previous provider. Seventy-three percent report saving money with T-Mobile Home Internet, with 50% saving more than $30 per month (that’s $360 annually!).

TLDR: Better service, lower cost, happier customers.

The Home Internet pilot provides home broadband on the Un-carrier’s LTE network. With additional capacity unlocked by the merger with Sprint, T-Mobile is preparing to launch 5G Home Internet commercially nationwide, covering more than 50% of U.S. households within six years and providing a badly needed alternative to incumbent cable and telco ISPs.

Home broadband is one of the most uncompetitive and hated industries in America. Rural areas in particular lack options: more than three-quarters have no high-speed broadband service or only one option available. And when there’s no choice, customers suffer. It’s no wonder internet service providers have the second lowest customer satisfaction ratings out of 46 industries, beating cable and satellite TV companies by just one point according to the ACSI (<a href="https://www.theacsi.org/index.php?option=com_content&view=article&id=148&Itemid=213">American Customer Satisfaction Index</a>)!

T-Mobile Home Internet service is available on a first-come, first-served basis, where coverage is eligible, based on equipment inventory and local network capacity, which is expanding all the time. For more information on T-Mobile Home Internet or to check availability for your home in these areas, visit <a href="https://www.t-mobile.com/isp">t-mobile.com/isp</a>.

For more information on T-Mobile Home Internet, visit <a href="http://www.t-mobile.com/isp">t-mobile.com/isp</a>.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0">@TMobileNews</a> to stay up to date with the latest company news.

This 4G Home Internet pilot is available in select areas; the new T-Mobile's nationwide 5G Home Internet rollout is still in the works. During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization. Sales tax & regulatory fees included in monthly service price for qualifying accounts. Qualifying account and credit approval required. For use only with T-Mobile LTE Wi-Fi Gateway for in-home use at location provided at activation. If canceling service, return gateway or pay $207. Video streaming resolution depends on available speeds. Without AutoPay, $5 more. May not be reflected on 1st bill. See T-Mobile.com/OpenInternet for network management details. About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="http://www.t-mobile.com/">http://www.t-mobile.com</a>.

Minneapolis skyline and River in the morning

Pittsburgh Skyline at Dusk

Downtown skyline Cleveland, Ohio

An aerial view of sunset over the suburbs of Southeast Michigan

Scenic View Of Rainbow Against Sky

What’s the news: T-Mobile is expanding its $50/month Home Internet pilot service AGAIN, to more than 130 additional cities and towns across nine states.

T‑Mobile Expands Home Internet to More Than 130 Additional Cities &amp; Towns | T-Mobile Newsroom

T‑Mobile Expands Home Internet to More Than 130 Additional Cities &#038; Towns

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Identity theft protection pro Carrie Kerskie says tools like T-Mobile’s Scam Shield and other precautions can help stop fraudsters in their tracks.

When it comes to identity theft, fraud and cyber threats, Carrie Kerskie has seen it all — and then some.

“This stuff can be overwhelming to people,” she says. “In the almost 15 years of working with victims, I’ve actually had two victims commit suicide over it. When it comes to frauds and scams, I’ve seen people who’ve see their entire life savings gone overnight. It can be devastating to people.”

Based in Naples, Florida, Kerskie is president of leading identity theft restoration and consulting company the Kerskie Group, as well as author of the book Your Public Identity: Because Nothing is Private Anymore and the self-help guide Protect Your Identity. She is also the host of a new podcast, “<a href="https://carriekerskie.libsyn.com/">The Carrie Kerskie Show</a>,” which is aimed at further informing consumers on how to keep themselves — and their identity — safe from scammers.

“These types of crimes, it’s a ghost,” Kerskie adds. “You never know who did it. You don’t know how they got your information. You don’t know where they are.”

Thankfully, Kerskie is something of a ghostbuster when it comes to stopping these ghouls, and has practical advice on how to keep yourself and loved ones safe from scammers, especially during these challenging times when all of us are more reliant (if not straight-up dependent) on our mobile devices than ever before.

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Can you walk me through what it is you and the Kerskie Group do, and how your background as a private investigator led you to be a top identity theft expert? We are a full-service private investigation agency, and have been in Naples since 2001. We initially did all the traditional stuff, from cheating spouses to insurance fraud to … you name it, we investigated it. Around 2007 we started getting calls from identity theft victims. Back then there weren’t a lot of resources to help them. The FTC (Federal Trade Commission) was just starting to get some information on their website, but it was still a little bit difficult for people to navigate. We offered to help. We said, “We haven’t done this before. We’re not experts at this, but we’re happy to look into it for you.”

Then word of mouth just spread from there. We started getting more and more calls from victims, and then within my industry my peers wanted to learn how we were doing what we were doing. I started creating training programs and reaching out and warning people in my community — and people kept saying, “It’s too much information to remember, put it into a book!” I wasn’t a writer, so I went to the bookstore and I pulled out all the books on identity theft, and I couldn’t even figure out what they were trying to explain to people. I thought, “If I can’t understand this, how is the average person supposed to?” So I wrote Your Public Identity: Because Nothing is Private Anymore, which came out in 2011 and got a great response. Today Kerskie Group focuses exclusively on identity theft restoration and consulting.

Somewhat ironically, identity theft wasn’t anything I chose — it chose me.

How big of a piece of the puzzle are our mobile devices to this whole world of identity theft? Huge. Because what people often forget is that their smartphone is not just a phone — it’s a computer that can make calls. The technology has advanced so much that we can’t keep up with it. Most people don’t understand the flow of information in the digital age, yet we’re embracing this technology, we’re embracing things like apps without understanding the who, what, why, when and how behind them.

A lot of the elderly I work with, and even my own parents and in-laws, are afraid of things as simple as turning their phone on and off, because they think they’re going to break it. Which, of course, they’re not. It’s just a matter of helping people overcome that initial fear, the fear of the unknown. So familiarize yourself and be comfortable with these devices so you can use them properly. Play around with the phone. Turn things on, turn things off. Go into the privacy settings, make adjustments. If you don’t know how to do something, there’s always some YouTube video or tutorial on the internet that can walk you through things. And before you download an app to your phone, look at the terms of service privacy policy!

In your experience, are older adults particularly at risk, and if so, what can be done to protect them? People my age and a little older — I’ll turn 50 next year — we’re what is referred to as the “sandwich generation,” because we’re still raising children but also taking care of aging parents. We’re also still working and in the thick of our careers, so we have to use and embrace mobile technology.

There’s extra responsibility, and, like with anybody, the more responsibilities and tasks you have at hand, you try to get things done faster — so you don’t always stop and think at times, and things get rushed through. That’s one of the big things with scams: people are caught off guard, and often react instantly to things.

I always recommend an open line of communication, whether you’re talking to your aging parent or your child. People make mistakes, and if they fall for a scam it doesn’t mean that they’ve done something wrong. It’s just there was a really good conman on the phone.

Americans have already lost over $80 million to COVID-related scams this year. Losses due to coronavirus scams increased 70% in May and June alone. How have phone scams changed or accelerated in the last few months? Bad guys always use fear and intimidation. Those are the two big factors in their scams. Right now, everyone is on high alert. People are scared about COVID because there is a lot of unknown. We haven’t been dealing with COVID that long, and there’s a lot of confusion out there and people are scared.

We’re seeing so many smishing texts, which are quickly replacing phishing emails. I know for myself, not long ago I would get maybe one every six months. I’m getting two a day now.

Right now with COVID people are holed up in their homes, they may have a compromised immune system and oftentimes, especially with older folks, they’re lonely. They might get a text message, and the person’s like, “Oh, I’m sorry, I must have the wrong number” — and then they start a conversation. That is a new scam, where they just randomly text people, see who they can engage in conversation, hoping they’re going to get a lonely person on the phone. They befriend them and then the next thing you know, they’re asking for their personal information or money.

We’ve worked with people who’ve fallen for these sweetheart scams, and have lost everything. One woman, she took out a second mortgage on her house to send money to this guy, and of course, he was gone and she lost her house.

By the way, customers can <a href="https://www.consumer.ftc.gov/articles/how-recognize-and-report-spam-text-messages">forward a suspicious text message to 7726</a>, and it helps screen out the smishing messages.

T-Mobile recently rolled out its new suite of free, network-level safeguards with <a href="https://www.t-mobile.com/news/un-carrier/scam-shield-protects-customers-from-scams-robocalls">Scam Shield</a>. In your view, how do these sorts of protections help keep people safe? Scam ID and Scam Block are great protections. Most times people have never even heard the term “spoofing.” The way we explain it to them is that I can call you and say that I’m calling from the IRS, and I can make the incoming number mimic the IRS number. It’s going to let you know that that is a spoofed call so you know you don’t need to answer it. That I think is a game-changer.

I also love the T-Mobile PROXY number that allows you to have a second number. I think that is brilliant. I think that is huge. Phone numbers now are becoming equivalent to your social security number, except everywhere you go now, they ask you for it.

By being able to put that second number in there, you’re protecting your core number which you would only give to close family, friends, doctors’ offices — or ascribe to your financial accounts, because the banks use that phone number as an ID verifier. We’ve worked a lot lately with victims who have had their phone numbers ported or who’ve been <a href="https://www.t-mobile.com/news/press/how-to-fight-account-takeover-fraud">SIM-swapped</a>.

As soon as the bad guys get control of your primary number, they could contact one of your credit card issuers. If they call their automated phone service, it will identify your account based on the spoofed number they’re calling from. It will tell you the last three transactions and it will give you additional information on that card. You don’t even have to prove who you are. That’s how much the phone number has become an ID verifier.

I also like the Free Number Change feature. With older women in particular, we find that when a scammer calls, they often try to be polite to them. But the bad guys become extremely aggressive, and they will be extremely vulgar on the phone. They will be extremely threatening to the point to where these women are terrified. They think that person is going to show up at their house and do physical harm to them. So having that ability to change their phone number if they need to because they’re being harassed by these people, that’s another benefit.

What are some other steps all of us can take to be vigilant against phone scammers? There are three easy ways to identify a scam. Every single phone scam we’ve seen has this:

In terms of beating phone scams and scammers and shutting this whole type of criminal enterprise down, where do you think we are and what do you think the future around this looks like, and are we on the right path? I think we’re on the right path. I don’t see this problem going away overnight. Bad guys are always finding new ways to get between you and your information and you and your money.

The more that we can do to give tools to consumers to help them identify the technology that we’re up against, like Scam Shield, I think that is a great step in the right direction.

Qualifying service & capable device required for some Scam Shield features.

When it comes to identity theft, fraud and cyber threats, Carrie Kerskie has seen it all — and then some. She is president of leading identity theft restoration and consulting company the Kerskie Group, and has practical advice on how to keep yourself and loved ones safe from scammers, especially during these challenging COVID-19 times when all of us are more reliant on our mobile devices than ever before.

A Security Expert Takes on Phone Scams and How to Avoid Them During COVID-19 | T-Mobile Newsroom

A Security Expert Takes on Phone Scams and How to Avoid Them During COVID-19

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This T-Mobile "Dynamic Duo" Battles Everything from Wildfires to the Pandemic. Here's How.

Among T-Mobile’s crisis-response specialists, this time of year is known as “disaster season” — the stressful weeks at the end of summer and beginning of fall when hurricanes threaten America’s Gulf and Atlantic states, and wildfires typically devastate communities across the American West. And though COVID-19 has changed the way the world operates at a fundamental level, it hasn’t stopped those disasters from coming. In fact, 2020 has turned out to be one of the most demanding disaster seasons in memory, with millions and millions of acres burning in California, Oregon and Washington, while multiple major storms wrecked the entirety of Louisiana … all as the pandemic has completely altered the way disaster relief can be deployed in troubled areas.

In the face of oncoming storms or wildfires, T-Mobile stores must sometimes be closed and alternative retail options must be established. In the aftermath, customers often need emergency connectivity solutions until permanent services and devices are restored. These assistance efforts are led by two T-Mobile superstars: Becky Romero, a senior disaster recovery manager, and Stephanie Kehoe, a senior manager of field operations. Between the two of them, they are the community response team, “small but mighty,” according to Stephanie, covering the preparation, adjustment and deployment — anything non-network-related — of disaster relief from the consumer markets standpoint. They’ve also been adapting to changing pandemic protocols to ensure the safety of their employees and their customers.

“We call each other Batman and Robin,” Becky says.

“One day I’m Batman and she’s Robin,” Stephanie adds. “The next day it’s the other way around. We just work it together.”

When Hurricanes Laura and Sally pummeled Louisiana within a couple weeks of each other from August to September, and wildfires ravaged the entire West Coast, they had (to put it mildly) a hectic month. But, like Becky says, “When we’re dealing with 2020, you gotta find that silver lining wherever you can!”

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Stephanie’s key responsibility is managing a nationwide fleet of 15 trucks, 11 dedicated to community response and four mobile store replacements. Becky’s role is to keep the trucks stocked with connectivity supplies that her team hands out to communities for free use for up to 30 days. Both are working remotely right now, leading teams deployed across the U.S. — Stephanie from the greater Philadelphia area and Becky in Texas.

“I’m in Houston,” Becky says, “but my brain is in California, Oregon, Washington, Utah, Colorado, Louisiana, Alabama, Mississippi, Florida.” She adds: “If you’re 30 miles from a fire, you’re not in a bad position, but if you get a knock on the door at 6 AM saying your house is in danger, you grab your children and dogs and run out of the house.”

So you might leave behind your phone, or maybe your charger or tablet. Those are the items — along with mobile hotspots for getting online — that her team provides. Normally that means setting up trucks within impacted communities, usually at local shelters or relief facilities, the moment the area is declared safe, and then staying as long as needed. But, of course, that strategy has had to adjust to rules banning crowds of more than a few people congregating in one place due to coronavirus concerns.

While Stephanie and Becky singlehandedly developed T-Mobile’s disaster relief program from the get go, they have also assembled a cohort of trusted teammates on the ground.

In Lake Charles, Louisiana, which was ravaged by Hurricane Laura, one of the worst storms in state history, their staff has been posted up for weeks and is planning to stay indefinitely. All the while, following socially distant measures due to COVID is top of mind. Rather than letting people come to them, they’ve been minimizing contact and mitigating crowds by distributing items to shelters in individual care packages. They’ve provided the same response in California since wildfires there took off in August.

“We’ve had to challenge ourselves to think, 'How do we still supply the community while minimizing risk?' It was not easy,” Stephanie says. “We came up with the drop-off supply solution. Instead of standing with a table or tent and trucks and going inside shelters to crowds gathered, we put pieces in place to have contactless support. We do prep work to determine needs at each shelter to provide care packages to them. Some people need WiFi; if power is out, they need more charging capabilities.”

The contactless solution has been a great success, she says, both in terms of direct benefit to customers and in keeping the process safe: “We developed processes to ensure trucks are regularly cleaned and employees are getting temperature checked and washing hands and sanitizing assets around them. We’re taking steps to keep everyone safe. We have a number of PPE supplies in the trucks and we take it one shelter and one support activity at a time.”

Along with relief trucks, Stephanie also has four retail replacement trucks at her disposal. When a brick-and-mortar store is damaged or destroyed by a natural disaster, she’ll roll out a retail truck-and-trailer combo into that community to ensure customers have access to the devices and services they need.

“If a store and a truck had a baby, that’s our trailers,” she says. “We can replace a structure with one of our replacement stores within a week.”

The only way she and Becky can accomplish so much work in so little time is by coordinating efforts on both the logistical and practical levels.

“We say it takes a special kind of person to do this job,” Becky says. “You gotta have the passion but you need to understand how to triage. Everyone thinks the world’s coming down but it’s not. Our job is to provide confirmation that we’re gonna get through this. And this is how, this is the process. It takes a person with drive to support but you can’t get frustrated and beat down.”

Says Stephanie, pointing out just how essential it’s been to collaborate with Becky for this disaster season’s relief effort, “It’s not a Stephanie effort, it’s a total team effort. I can’t give trucks to Becky’s group because it just wouldn’t work, she has her own mountains to lift. We’re in lockstep hourly it feels like.”

“I don’t think anyone was prepared for the amount of disaster we’re facing,” she continues. “Everyone supporting the disasters is tired. But the need doesn’t stop, and neither does the work.”

In the face of oncoming storms or wildfires, T-Mobile stores must sometimes be closed and alternative retail options must be established. In the aftermath, customers often need emergency connectivity solutions until permanent services and devices are restored. These assistance efforts are led by two T-Mobile superstars: Becky Romero, a senior disaster recovery manager, and Stephanie Kehoe, a senior manager of field operations.

Dealing with Disaster Season | T-Mobile Newsroom

Dealing with Disaster Season

AlexandraFidler

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No contract, $50 per month high-speed Internet access is rolling out to vast swaths of the country, including rural America, for both T-Mobile and non-T-Mobile customers alike

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What’s the news: T-Mobile is throwing a lifeline to many communities being abandoned by AT&T. It’s expanding its $50 / month, no two-year contract Home Internet service into more than 450 cities and towns that AT&T is deserting. The Un-carrier is also opening the service to non-T-Mobile customers in these new areas.

Why it matters: Many parts of the country have extremely limited, slow Internet options and the pandemic has increased our reliance on Internet connectivity. AT&T dropping DSL service in those communities makes an already difficult situation that much worse.

Who it’s for: 20 million households in thousands of locations that are sick-and-tired of their Internet access provider jerking them around.

BELLEVUE, WA – October 8, 2020 – What AT&T takes away, T-Mobile brings back. Following news that AT&T is discontinuing DSL home broadband in many communities, T-Mobile is massively expanding its Home Internet pilot service to give another option to an additional 20 million households in parts of 450 cities and towns — many in rural America — being abandoned by AT&T in the middle of a pandemic when connectivity has never been more important. With this move, the Un-carrier is also expanding its Home Internet pilot to non-T-Mobile customers in these areas.

T-Mobile has been piloting Home Internet on its LTE network, as the Un-carrier prepares to launch 5G Home Internet across the country. And it’s clear the service is badly needed. 61 percent of rural households have no choice when it comes to high speed home broadband.

“We can’t stand idly by while AT&T leaves potentially millions with fewer home Internet options at a time when our connection to the Internet is so vital — for work, remote school, connection with family and friends. That’s why we’re undertaking this massive expansion,” said Mike Sievert, CEO of T-Mobile. “The Carriers and the Cableopoly have consistently over-promised and under-delivered when it comes to broadband access. Thanks to our merger with Sprint, we can end this and give millions in underserved communities more choices and competition for high-speed home broadband.”

T-Mobile Home Internet is just $50/month with AutoPay and features many of the same benefits that have made T-Mobile the fastest growing wireless provider for the past seven years:

T-Mobile Home Internet originally <a href="https://www.t-mobile.com/news/home-internet-pilot" target="_blank" rel="noreferrer noopener">launched</a> last year as an invite-only pilot for select T-Mobile customer households, including many in underserved and rural areas. Customer feedback should leave old-school ISPs quaking in their boots. Examples: customers give T-Mobile Home Internet an average Net Promoter Score (NPS) of 42, compared to -75 (that’s a negative 75!) for their previous provider. 73 percent report saving money with T-Mobile Home Internet, and of those saving money, 78% report saving more than $20/month and more than 50% report saving more than $30 per month or $360 annually.

T-Mobile recently expanded the Home Internet pilot to non-T-Mobile customers in several Western Michigan counties including the Grand Rapids area. The reaction to the rollout paints a message that’s crystal clear: consumers desperately want, or even NEED, better Internet access. It also provides T-Mobile the confidence for today’s significant expansion.

The Home Internet pilot provides home broadband on the Un-carrier’s LTE network. With additional capacity unlocked by the merger with Sprint, T-Mobile is preparing to put its massive network capacity to use, in part by launching 5G Home Internet nationwide, covering more than 50% of U.S. households within six years and providing a desperately needed alternative to incumbent cable and telco ISPs.

T-Mobile Home Internet service is available on a first-come, first-served basis based on equipment inventory and local network capacity, which is expanding all the time. For more information on T-Mobile Home Internet or to check availability for your home in these areas, visit <a href="https://www.t-mobile.com/isp" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com/isp</a>.

This 4G Home Internet pilot is available in select areas; the new T-Mobile's nationwide 5G Home Internet rollout is still in the works. During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization. Sales tax & regulatory fees included in monthly service price for qualifying accounts. Qualifying account and credit approval required. For use only with T-Mobile LTE Wi-Fi Gateway for in-home use at location provided at activation. If canceling service, return gateway or pay $207. Video streaming resolution depends on available speeds. Without AutoPay, $5 more. May not be reflected on 1st bill. See<a href="https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service" data-type="URL" data-id="https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service"> T-Mobile.com/OpenInternet</a> for network management details. About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a rel="noreferrer noopener" href="http://www.t-mobile.com/" target="_blank">http://www.t-mobile.com</a>.

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