[Skip to content](https://www.t-mobile.com/news/community/2022-disaster-season#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [CommunityCategory](https://www.t-mobile.com/news/category/community)[Press Release](https://www.t-mobile.com/news/press) # T‑Mobile Invests in Network Resources and Expands Emergency Response Fleet to Keep People Connected When Disasters Strike June 01, 2022 To be ready to help customers, first responders and communities during hurricane and wildfire seasons and beyond, the Un-carrier has stepped up efforts around network resiliency and redundancy, community response, educational programs and more  T‑Mobile’s new Mobile Command Center allows both T‑Mobile incident responders and regional support to mobilize, coordinate efforts and ultimately support the community in a quicker, more efficient method. 6 min read Download Media AssetsDownload Icon - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn __BELLEVUE, Wash. — May 26, 2022__ — T-Mobile (NASDAQ: TMUS) is taking big steps to be ready for whatever this year’s hurricane and wildfire seasons bring its way. From making massive network resiliency investments that added thousands of backup generators to its resource inventory, to expanding its emergency response fleet to include even more vehicles with WiFi connectivity, to launching a new consumer-focused educational collaboration with The Weather Channel, the Un-carrier wants the communities it serves across the U.S. to know Team Magenta has their backs. “As forecasters predict another round of challenging summer weather events in 2022, T-Mobile teams have been taking proactive steps throughout the year to prepare so we can be there for the communities we serve when they need it most,” said T-Mobile President of Technology Neville Ray. “Investing in our network, expanding our emergency response equipment fleet and preparing our teams to mobilize ensures T-Mobile shows up quickly whenever and wherever we’re needed. Our sincerest hope is that communities won’t be impacted, but we’ll be ready for whatever may come.” -  Network Jeep -  Mobile Command Center -  Satellite Cell on Light Truck (SatCOLT) -  T-Mobile deploys a small satellite during Hurricane Michael in 2018. ### Prepared for Any Possibility Disasters can be unpredictable, so [T-Mobile teams aim to be ready for any possibility](https://www.t-mobile.com/news/community/emergency-response-one-team-together). Before, during and after a weather or disaster event, the Un-carrier focuses on ensuring customers, first responders and communities are supported. __Communication and Collaboration__ Ongoing communication and collaboration between T-Mobile teams and with other partners is critical to staying informed and keeping customers aware of what’s to come. This includes: - Working with __weather forecasters__, including [__StormGeo__](https://www.t-mobile.com/news/network/tracking-historic-weather-conditions-with-stormgeo), to accurately track events and understand potential severity. - Launching a new educational collaboration with__The Weather Channel__ to deliver segments with tips and tricks on how to prepare for, manage through and recover from weather events. - Partnering with local authorities on proactive consumer communication, for example, working with California’s electric utilities to issue customer alerts about __Public Safety Power Shutoffs__ that will also help reduce the risk of fires caused by electric infrastructure in extreme weather. - Aligning T-Mobile’s network, community and retail teams to develop __comprehensive incident response plans__ that ensure network connections are restored, supplies such as pre-lit devices, portable phone charging banks and charging cables are available, and retail stores can safely reopen to help customers. - Bringing those teams together, alongside industry emergency management personnel and state and local government agencies, to practice __preparedness exercises__. __Network and Community Response Readiness__ When it comes to network readiness, resiliency and redundancy are critical. T-Mobile is taking measures now that will allow the Un-carrier to be able to maintain connectivity with limited interruption even in the worst of conditions, including: - Having technicians and engineers ready to staff __Network__ Operations Centers (NOCs) where they’ll monitor network traffic demands and weather impacts wherever they’re needed, 24/7. - Equipping T-Mobile’s network switches, data centers, points of presence and other critical sites with more __fixed backup generators__ than ever before, thanks to a multi-year __network hardening investment__ that added __thousands of new backup generators__ and __advanced relief and recovery tools__ in hurricane-prone areas. - Significantly __increasing the number of portable generators__ that can restore power to tower locations where permanent generators are not possible and __regularly testing__ all sites. - Increasing __the size and types of its fleet of emergency response vehicles__, including adding Wi-Fi/charging trailers that can pull available wireless signals and provide Wi-Fi connectivity; mobile command centers with computer workstations, integrated charging ports, and satellite and Wi-Fi connectivity; and tow vehicles with satellite/2-way radio communication and storage for phones, charging cords and portable chargers. - Proactively __staging expert engineers and technicians to quickly assess__ impacts and begin network restoration with temporary solutions such as Satellite Cells on Wheels (SatCOWs) and Satellite Cells on Light Trucks (SatCOLTs). T-Mobile Emergency Response Equipment ### How Customers Can Be Ready Customers can take steps to prepare themselves before and during weather events, too. Here are a few: - Download [The Weather Channel TV app](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fstreamtwc.com%2F__%3B%21%21N96JrnIq8IfO5w%21ihCFYMqVXpnkgpSqq47KC69We-RXDQVUM57INQQ7jbqr8C-5Cp7_tIaEFQW7gB5IrRT_wucSCG_7sKPqqkMfOyG6G1mu8vY%24&data=05%7C01%7CAmanda.Oliver41%40T-Mobile.com%7C1d0283a2d9da4beb14ac08da376b6ffc%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637883231850111301%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=9hFBF7%2BBlybxnAk%2BxGrlziXVrB2OkosFp7c9L6kdhkw%3D&reserved=0) on your smart TV or streaming device and check out NOAA’s [National Weather Service](https://www.weather.gov/) and the [National Hurricane Center](https://www.nhc.noaa.gov/) to get tips and track storms. - Make a [disaster kit](https://www.redcross.org/get-help/how-to-prepare-for-emergencies/survival-kit-supplies.html) with a list of emergency numbers and waterproof, resealable bags and chargers. - Download the Red Cross and FEMA apps, subscribe to/connect with local authorities’ text alerts and social networks and [enable Wireless Emergency Alerts](http://www.t-mobile.com/wea) on your phone. - Keep your mobile devices fully charged. If power outages and other service interruptions occur: - [Set up Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile). __IMPORTANT: If you call 911 using Wi-Fi Calling, give the operator your address__. - Keep calls to a minimum and as short as possible or send text messages. ### More Information Customers and the community can stay up to date on T-Mobile’s response and recovery efforts: - T-Mobile or Metro by T-Mobile customers can call 611 from their phone. Sprint customers can call [888-211-4727](tel:8882114727). - Check the [T-Mobile Newsroom](https://newsroom.t-mobile.com/). Follow T-Mobile President of Technology Neville Ray and T-Mobile’s official Newsroom account ([@TMobileNews](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0)) on Twitter. - Read more about how T-Mobile prepares for and responds to disasters on the [T-Mobile website.](https://www.t-mobile.com/content/t-mobile/corporate/responsibility/community/emergency.html) \*Wi-Fi Calling: Capable phone and Wi-Fi connection required; may decrement plan minutes. Most devices will not transition between Wi-Fi and the wireless network. See your device’s User Manual and selected service for details. __About T-Mobile__ T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: [https://www.t-mobile.com](https://www.t-mobile.com/). -  -  -  -  -  -  T-Mobile Emergency Response Equipment Fact Sheets Media Relations ContactT-Mobile US, Inc.[[email protected]](mailto:[email protected]) Investor Relations ContactT-Mobile US, Inc.[[email protected]](mailto:[email protected]) [https://investor.t‑mobile.com](https://investor.t-mobile.com) Tags[Emergency Response](https://www.t-mobile.com/news/archive/emergency-response)[Hurricane Relief](https://www.t-mobile.com/news/archive/hurricane-relief)[Network](https://www.t-mobile.com/news/archive/network)[Relief](https://www.t-mobile.com/news/archive/relief) ## Related Stories [More Stories](https://www.t-mobile.com/news/category/community) [ \ NetworkStory \ __From Compassion to Connection — Inside T-Mobile’s Disaster Response__ \ September 24, 2025|6 min read](https://www.t-mobile.com/news/network/compassion-to-connection-t-mobiles-disaster-response) [ \ NetworkPress Release \ __T-Mobile Readies to Keep Customers, Communities and First Responders Connected as Hurricane Milton Approaches Landfall__ \ October 08, 2024|8 min read](https://www.t-mobile.com/news/network/hurricanemilton) [ \ CommunityStory \ __How to Create a Family Emergency Plan__ \ October 07, 2024|3 min read](https://www.t-mobile.com/news/community/how-to-create-a-family-emergency-plan-2023) [ \ CommunityStory \ __One Team Together: A Unified Front to Help Those Impacted by Emergency Events (Update)__ \ August 15, 2023|6 min read](https://www.t-mobile.com/news/community/one-team-together-a-unified-front-to-help-those-impacted-by-emergency-events-in-maui)