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T‑Mobile Responds to Hurricane Isaias

July 31, 2020

Update August 10, 2020

T-Mobile crews worked over the weekend to restore our network to serve customers in the Northeast U.S., including Connecticut, New Jersey, New York and across the New England area and we expect full restoration within the coming days. We continue to work on a small number of Sprint sites still affected in Connecticut, Northern Jersey and NYC. These sites are down primarily due to lack of power. We have a large number of generators deployed in the area to help keep our customers connected.

Update - August 5, 2020

We are continuing to monitor and manage the impacts of heavy rainfall, wind damage and flooding caused by Tropical Storm Isaias as it moved north along the east coast and into Canada. We can confirm our network is fully restored in North Carolina and Virginia, and is recovering well in other areas.

Currently, we are seeing greatest network impacts across New Jersey and Connecticut, as well as smaller numbers of sites down in Philadelphia and the New England area. Over the coming days, some customers in these areas may experience intermittent impacts in service.

We appreciate our customers’ understanding and reassure them that our teams continue to work quickly to restore service in remaining impacted areas, as safety conditions allow. In addition to working very closely with local power providers, we are also deploying generators in some areas where there is lack of power.

The vast majority of our stores in impacted areas are open business as usual. If you’d like to visit a store in an impacted area, feel free to call us first to check the status of your local store.

July 31, 2020

T-Mobile is closely monitoring Hurricane Isaias as it makes its way toward the east coast of Florida, with landfall expected in the coming days. Our rapid-response teams are in the area and on standby to assist our customers and help minimize any potential service interruptions. In addition, we are working to ensure our employees, stores and facilities are well prepared for the storm conditions.

In the meantime, we recommend customers, particularly along Florida’s east coast, take the following steps to prepare themselves for potential effects of the storm.

  • Make a disaster kit! Include things like batteries, snacks, water, first aid kit, flashlight and device chargers.
  • Update your family, friends and emergency services contact numbers. Make sure they’re saved and backed up AND written down someplace accessible.
  • Subscribe to local authorities’ text alerts and connect with local authorities’ social networks to learn about new developments before, during and after a disaster.
  • Keep your mobile devices fully charged! Have charging cables handy and consider investing in a car or portable charging device.
  • Download emergency-assistance apps from the Red Cross and FEMA.
  • Make sure your phone supports Wireless Emergency Alerts and that you have enabled notifications on your device. Visit t-mobile.com/wea for details on how to set up alerts on T-Mobile and Sprint devices.
  • Set up Wi-Fi Calling on your phone. For Apple phones, go to Settings > Phone > Wi-Fi Calling; for Android phones, go to Settings > More Connection Settings > Wi-Fi Calling.

More information on how T-Mobile prepares for storms like Hurricane Isaias, is available in the T-Mobile Newsroom.