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Community

How to Pack an Emergency Go Bag

Emergency Go Bag Flat Lay

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Network

In a Challenging Year, T-Mobile’s Emergency Response Team Focused on Making a Difference When It Mattered Most

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Tracking Historic Weather Conditions with StormGeo

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Gearing Up: A Look at T-Mobile&#8217;s Emergency Response Equipment

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Dealing with Disaster Season

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Tropical Storm Beta: Information for T-Mobile and Metro by T-Mobile Customers

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Hurricane Sally: Information for T Mobile and Metro by T Mobile customers

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T-Mobile Responds to Hurricane Isaias

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We hope it never happens. But when torrential rain and high winds beat on your windows or wildfire flames glow on the horizon, your only thought is to get

How to Pack an Emergency Go Bag - T-Mobile Newsroom

The majority of T-Mobile’s network in the Southeast U.S. continues to function normally as what was Hurricane Ida is now moving over land and has transitioned from a Tropical Storm to a Tropical Depression.

T-Mobile Responds to Hurricane Ida - T-Mobile Newsroom

T-Mobile Responds to Hurricane Ida

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With the challenges faced by those in Afghanistan and their friends and family here in the U.S., T-Mobile wants to do its part to help customers stay connected to their loved ones during this uncertain time.

T-Mobile Responds to Events in Afghanistan - T-Mobile Newsroom

T-Mobile Responds to Events in Afghanistan

Our thoughts go out to the thousands of people affected by the powerful earthquake that has devastated parts of Haiti.

T-Mobile Responds to the Earthquake in Haiti - T-Mobile Newsroom

T-Mobile Responds to the Earthquake in Haiti

As forecasters predict another busy storm season on the heels of record-breaking hurricane activity in 2020, the Un-carrier is equipped with more disaster-response resources than ever.

T-Mobile Stands Ready to Keep Customers Connected During the 2021 Hurricane Season - T-Mobile Newsroom

T-Mobile Stands Ready to Keep Customers Connected During the 2021 Hurricane Season

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Our thoughts go out to everyone affected by the volcanic activity that has continued to have devastating impacts on the island of Saint Vincent.

T-Mobile Responds to the La Soufriere Volcanic Eruptions in Saint Vincent - T-Mobile Newsroom

T-Mobile Responds to the La Soufriere Volcanic Eruptions in Saint Vincent

In recent days, multiple regions of the country experienced severe winter weather including snow and ice conditions, causing widespread loss of power across impacted areas. T-Mobile teams respond to help keep our customers connected.

T-Mobile Responds to Winter Storms - T-Mobile Newsroom

T-Mobile Responds to Winter Storms

T-Mobile’s Emergency Response Team (ERT) provides temporary connectivity solutions when other critical connectivity is lost due to an emergency situation, as seen during the brutal 2020 disaster season.

In a Challenging Year, T-Mobile’s Emergency Response Team Focused on Making a Difference When It Mattered Most - T-Mobile Newsroom

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Given the historic nature of this year’s hurricane season, it’s more important than ever that T-Mobile keeps a close beat on storm activity. Because of all this, the wireless provider's partnership with weather forecasting company StormGeo has been of crucial importance.

Tracking Historic Weather Conditions with StormGeo - T-Mobile Newsroom

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UPDATE: October 30th Network Update                                                                                                              Our

T-Mobile Responds to Hurricane Zeta - T-Mobile Newsroom

T-Mobile Responds to Hurricane Zeta

T-Mobile knows how important maintaining connectivity is for evacuation coordination, rescue efforts, calling a loved one to check in and more. We are committed to doing as much as we can for our customers by ensuring our network is ready and our emergency teams are prepared with the tools, equipment and gear they need to keep our customers connected.

Gearing Up: A Look at T-Mobile's Emergency Response Equipment - T-Mobile Newsroom

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In the face of oncoming storms or wildfires, T-Mobile stores must sometimes be closed and alternative retail options must be established. In the aftermath, customers often need emergency connectivity solutions until permanent services and devices are restored. These assistance efforts are led by two T-Mobile superstars: Becky Romero, a senior disaster recovery manager, and Stephanie Kehoe, a senior manager of field operations.

T-Mobile Disaster Relief - Hurricanes To Wildfires | T-Mobile Newsroom

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As Hurricane Delta moves through the Gulf of Mexico towards the US Gulf Coast, T-Mobile has begun to mobilize our emergency response teams to assist our customers during and after the storm.

T-Mobile Responds to Hurricane Delta - T-Mobile Newsroom

T-Mobile Responds to Hurricane Delta

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As Hurricane Sally approaches Gulf Coast, T-Mobile is taking all the necessary steps to prepare our network ahead of the storm’s arrival to help minimize any service interruptions that may occur.

Hurricane Sally: Information for T Mobile and Metro by T Mobile customers - T-Mobile Newsroom

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As wildfires burn in Southern WA and in Eastern Oregon, our thoughts are with the thousands of people who have been affected. T-Mobile is keeping a close eye on the situation, including any impacts on our network, customers, and employees.

T-Mobile Responds to the 2020 Wildfires - T-Mobile Newsroom

T-Mobile Responds to the 2020 Wildfires

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As Hurricane Marco and Tropical Storm Laura approach the Gulf Coast, T-Mobile is closely monitoring both storms and evaluating ways to support our customers and employees.

Hurricane Laura: Information for T-Mobile and Metro by T-Mobile customers - T-Mobile Newsroom

Hurricane Laura: Information for T-Mobile and Metro by T-Mobile customers

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Emergency Response

Emergency Response Archives - T-Mobile Newsroom

Community Archives - T-Mobile Newsroom

Consumers

Consumers Archives - T-Mobile Newsroom

Employees

Employees Archives - T-Mobile Newsroom

Giving Back

Giving Back Archives - T-Mobile Newsroom

Government Affairs

Government Affairs Archives - T-Mobile Newsroom

Hurricane Relief

Hurricane Relief Archives - T-Mobile Newsroom

Metro by T-Mobile

Metro by T-Mobile Archives - T-Mobile Newsroom

Network Archives - T-Mobile Newsroom

Relief

Relief Archives - T-Mobile Newsroom

We're working to make the world a better place through community engagement and investment. Read the latest stories about how we're giving back.

Community Impact & Involvement | T-Mobile Newsroom

Learn about the latest developments and see the latest buzz about T-Mobile 5G - the nation's largest, fastest, and most reliable 5G network.

Latest 5G Network News & Updates | T-Mobile Newsroom

Press

Read the latest T-Mobile press releases and stay informed on what's happening with our business, community involvement, and upcoming events.

Press Releases | T-Mobile Newsroom

Story

Read the latest stories and blog posts from our team, who share insights and thought leadership about what's impacting our business and customers.