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tmo_chris
Spectrum Specialist
Joined 14 years ago
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Re: Timex FamilyConnect having problems charging
Sorry to hear the watch is giving you trouble! If you have not already, we will want to look into doing a master reset. If the issue persists, we may need to look into replacement options with you. Using your Timex FamilyConnect smartwatch for kids | T-MOBILE SUPPORT241Views0likes0CommentsRe: Auto-pay failed and lost service
Hey @juniper114 I am so sorry to hear that you have had issue with your autopay not deducting the funds in time causing you to lose service 😥 We are currently aware of this issue and are working on a fix but we do not have an ETR at this time. In the meantime, if this issue occurs, the best way to resume service is by making a manual payment as you have been doing.247Views0likes0CommentsRe: Home Internet - Port Forwarding not working
Sorry it is still not working for you 😥 If you have a moment, this is the direct number to our Home internet support team 1-844-275-9310. Please give them a call when you have a moment and we can see if there is some advance troubleshooting that can be done.694Views0likes0CommentsRe: Test Drive Question
Hey there! Great question! We are glad to hear that it sounds like you are enjoying the service 😊 As for the test drive device, it will need to be returned to the store or you can give it to a friend to try out! If you take it back to the store, our folks there can assist you with ordering your own.161Views0likes0Comments