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tmo_chris
Spectrum Specialist
Joined 14 years ago
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Re: Timex FamilyConnect having problems charging
Sorry to hear the watch is giving you trouble! If you have not already, we will want to look into doing a master reset. If the issue persists, we may need to look into replacement options with you. Using your Timex FamilyConnect smartwatch for kids | T-MOBILE SUPPORT68Views0likes0CommentsRe: Auto-pay failed and lost service
@nicolehuertas92 - I am super sorry to hear you are running into this issue as well! Is your service still suspended? If the line was suspended and then you made a payment after, it can take up to 2 hours for the payment to process and service to restore. @heyhew - We would never revert your service back to your old carrier. If you are still being charged through your previous carrier, I would recommend you reach out to them to see why they are still billing you.17Views0likes0CommentsRe: Auto-pay failed and lost service
Hey @juniper114 I am so sorry to hear that you have had issue with your autopay not deducting the funds in time causing you to lose service 😥 We are currently aware of this issue and are working on a fix but we do not have an ETR at this time. In the meantime, if this issue occurs, the best way to resume service is by making a manual payment as you have been doing.66Views0likes0CommentsRe: Phone stolen from package that was shipped.
I'm so sorry your phone was stolen from the box. We can definitely take a look at what is going on here and determine the next best steps. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team. They will be able to securely access your account and do the necessary audits.40Views0likes0Comments