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RaysWayz
Network Novice
Joined 3 years ago
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T-Mobile Signal Issues In Syracuse, NY?
Hello, I currently have a Nokia 5G Home Internet gateway (silver) and about a week ago, I noticed it would just lose signal randomly. At that point, it was dropping the 5G signal a couple times a day. Now, it happens 6-8 times a day and it lasts longer each time it goes out. I called T-Mobile Support and we went through the checklist to determine what could be wrong. They concluded it could be the gateway, since it was the original one that launched with T-Mobile Home Internet. They shipped me a new gateway and I hooked it up, with no issues for the first day. Now, this one is doing the exact same thing… and now I am noticing signal drops on my iPhone 13 Pro Max at the same time the gateway is losing service. Do we have anyone in the Syracuse, NY area experiencing similar issues? I work from home and I’ve dropped business calls and even lost connection to meetings I was hosting.Re: gateway restart avery few minutes
I was having a similar issue with my gateway… my signal just drops 6-8 times a day and lasts longer each time it goes out. I called T-Mobile Support and they were able to ship a new gateway out to me. Except… I am having the same issue and now my cellphone randomly looses signal at the same time. I’ve been on business calls and the phone drops the call and then I can see that I have no signal on my phone or the gateway.23Views0likes0Comments