T-mobile gateway with seperate router
I’m just starting out on T-Mobile home internet but didn’t want to stop using my Asus Router which is set up nicely already to handle everything in this household (both wifi and ethernet). Here’s what I did to avoid any problems. I hooked my Router’s WAN port (which use to go to my cable modem) to one of the two ethernet ports on the back of the T-Mobile Gateway. To avoid double NAT and other problems, I went to Administration on my Asus RT-AX82U and changed it from Wireless Router to Access Point. I made sure to download the Device Discovery Utility linked under Access Point before saving the change so I could get the Router IP address to log into it after the Router reboots. Then just type the new IP into the browser to continue managing the Router. I hope this helps anyone that simply wants to keep using their Router and it’s setup with the T-Mobile Gateway. I can’t totally disable the wifi in the T-Mobile Gateway (mine is the Sagemcom), but I switched it to 5Ghz only in the Tmobile app to cut down on any interference (which hasn’t been a problem anyway) and still only use the WiFi from my Asus Router.
5G Gateway does not have admin features for Business accounts
I have a business internet gateway and I cannot make any changes on my device. Here is the reason, this dmb 5G Gateway now requires the app to make changes but if I try to use the app, I will receive a message saying I have a business account and I need to log in to the HUB, I log in to the HUB, there are no options to manage the gateway. I click on support, it shows only my reps, my reps are clueless on how to resolve this. Can someone look into this? It is crazy what you do to businesses...I have been already trying the ATT gateway, and I will be replacing them all… I am talking about 15 gateways.
unable to disconnect or schedule devices through tmobile 5G home router
Hi! I'm trying to disconnect or schedule devices through tmobile 5G home app but no luck. It gives a pop-up window 'unable to update device at this time ". I installed/uninstalled app, used other devices connected to the same router but no luck. Thank you
Internet CONSTANTLY drops
Anyone else having issues with the gateway? I have been having issues since before August with the internet dropping constantly and phone calls in the house constantly dropping. I work from home so this cannot happen. I have had multiple T-Mobile techs try to help. I have had a new gateway sent, we upgraded to the mesh, the reset the gateway, we even got a new sim card for the gateway. NOTHING is working. I have been seeing online that it has to do with the firmware update. This needs to be fixed ASAP. I don’t know what else to do besides change providers!
