Forum Discussion
Why is my device needing to be re-started multiple times per day to stay connected?
I cannot keep a connection. I am having to restart my device multiple times per day. Would an upgrade to a newer device help? When might the newer devices be available for those already having an acc...
During the business day hours is best. If you look to the top of the page i.e. the one you are reading this post on, you will see a drop down called Coverage. If you hover your mouse over the down arrow you will see Rural 5G & internet as an option. When you select that link and the page renders there should be a online chat pop open at the bottom right of the page. It will start out as a BOT but when you provide your information you can get to a a point where it will give you a live chat agent. That seems to be a good place to be. It is on the marketing side of the house it seems. They should be able to direct you to another chat agent that will be able to help you out. I have used it a few times now and found it helpful. No foreign accent just text. No sitting in a queue on the phone or waiting for a call back, though I have found that works as well. I prefer the live agent chat. It worked for me at least.
