T-Mobile Home dropping Internet

MandiLynn wrote:

I do believe that this issue needs to be looked at again.  This post is over a year old.  Unless someone found the solution.  Please share if you have a solution, old or new.

 

Thank You 

Hi, mine has been pretty solid since about June 2022.

I do believe that this issue needs to be looked at again.  This post is over a year old.  Unless someone found the solution.  Please share if you have a solution, old or new.

Thank You 

Over the past week my home Internet has slowed to a crawl, just 1-5 Mbps download most of the time. The time of day, Wired/wireless connection, restarting modem don't fix the problem.

I am having the same problems   mobdro
 

My gateway just started dropping today in northern Virginia. It is on for a few mins then off for a few with just the T showing in the little display. I have rebooted it with the app. 

I am having the same problems internet drops out and the only way to get it back is to unplug the gateway. This has been going on since I signed up for T-Mobile Home Internet ( 6 months now). No one seams to be able to repair this.

tomwil wrote:

Home Internet user 890 wrote:

That’s 100% network congestion 10 mins before the ball drop ppl will be trying to stream their faces to friends to celebrate new years. Hmmm it seems they need a separate 5G to assist with home internet vs sharing with cellular phones … Makes you wonder why come out with 5g home internet without ironing out the bugs.

 

Blame it on the FCC.  There is a limited amount of frequencies and bandwidth available, so sharing is the only practical solution.

 

T-Mobile makes it very clear about prioritization in their terms and conditions, and even on the Home Internet webpage.

 

https://www.t-mobile.com/responsibility/legal/terms-and-conditions

 

https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service

 

During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization.  T-Mobile Home Internet  customers receive the same network prioritization as Heavy Data Users.

Thank you for quoting what i said in a different way then saying its in the terms of service. FCC or not it’s still T-mobiles responsibility to know when the network is ready for home usage. Most people might be unaware 5g heck even 4g for that matter isn’t reliable enough for home internet they see 50/mo and go all in I was hoping the uploads sometime during the day/week would be better than basic 1-3 MBPS.  My issue isn’t data prioritization I got the internet knowing full well the internet is not “reliable” What I didn’t expect was the service to not be ready for actual home use. I don’t live far from a tower. My issue is the upload is stably SLOW. If you read other people posts on here people normally get trash download great upload or visa versa. Very few cases  people get a balanced speed (and they complain about either signal heat or speeds being slow). My case its Great download terrible upload Consistently and most people that call in says they are still rolling out 5g. Which means it’s not ready for ideal home internet. Theirs even people saying their cellular phones next to the gateway BOTH get better signal and speeds. So that means the gateway is trash (or improperly configured via connection to the tower or out the box, hardware issues Etc.) or home internet is legit not prioritized at all In which during the day is fine, but at night is kinda WTF status.

Home Internet user 890 wrote:

That’s 100% network congestion 10 mins before the ball drop ppl will be trying to stream their faces to friends to celebrate new years. Hmmm it seems they need a separate 5G to assist with home internet vs sharing with cellular phones … Makes you wonder why come out with 5g home internet without ironing out the bugs.

Blame it on the FCC.  There is a limited amount of frequencies and bandwidth available, so sharing is the only practical solution.

T-Mobile makes it very clear about prioritization in their terms and conditions, and even on the Home Internet webpage.

https://www.t-mobile.com/responsibility/legal/terms-and-conditions

https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service

During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization.  T-Mobile Home Internet  customers receive the same network prioritization as Heavy Data Users.

file3 wrote:

I too have the same issue as a matter of fact the internet dropped 10 minutes before the ball dropped on New Years Eve and again each night since at around 10pm My home device sits on a windowsill and I live in the northeast if anything it is almost cool to the touch. I find it odd that it drops out in the evening even though I use my internet all hours of the day. I love the cost saving but should this continue I will have to go back to the devil I knew 

That’s 100% network congestion 10 mins before the ball drop ppl will be trying to stream their faces to friends to celebrate new years. Hmmm it seems they need a separate 5G to assist with home internet vs sharing with cellular phones…(Somewhere the you need a V-8 baby bopped an executive on the head saying you need to fix ya dang network) I wonder why they would think after so many years of 4g(LTE) complaints they would have known to not do that ESPECIALLY FROM SPRINT my friend always had issues with sprint speeds being inconsistent. Makes you wonder why come out with 5g home internet without ironing out the bugs… I guess I have to return the modem too. Dang I was hoping this would work for me… I don’t think I wanna wait till they get out the beta stages when they might do 6g will be out. 6G= new problems to iron out.

I get 2 bars from a tower about 2-3 miles from me~ any where from amazing 200 MBPS to Elderly ninja turtle Stuck in a glue trap 5 MBPS Upload stays trash at 1.0 to like 6 mbps

it’s not overheating. this has been happening to many users, after months of no problem with the same setup/use. it would be nice if someone looked into it and tried to find a solution