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alert
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Re: Tower outage, no communication, internet keeps disconnecting
fireguy_6364 wrote: alert wrote: I have had internet problems for the last few weeks, and I was recently told the tower next to router is down without any estimate on when it will be back up and all traffic is being diverted to a further away tower, which is causing the disconnects. This was not communicated, probably to avoid losing customers. What isthe recourse for this situation? thats how it works period..if a tower goes down it kicks everyone to the next available tower. no carrier jumps up and fires out info on tower outages to everyone affected.. The tower has been down since the beginning of June and is going to be down for weeks/months. No carrier would communicate this to customers? What about preventing the router to connect to the tower that is down so the outage does not affect the traffic?24Views0likes0CommentsRe: Tower outage, no communication, internet keeps disconnecting
mizuno wrote: Hi Where are you located? I’m in Stamford CT having the same problems for several weeks. Always worst in the afternoons - 2pm-6pm. Speeds drop to 1MB/s. Am also told it is due to tower outage but I think the service is just not ready for prime time. Sadly, I will have to go back to cable. Mike Texas. The tower outage here is expected to be ongoing for weeks if not months. I only found out after calling them, the technician was surprised to see that the tower was going to be down for so long.23Views0likes0CommentsTower outage, no communication, internet keeps disconnecting
I have had internet problems for the last few weeks, and I was recently told the tower next to router is down without any estimate on when it will be back up and all traffic is being diverted to a further away tower, which is causing the disconnects. This was not communicated, probably to avoid losing customers. What isthe recourse for this situation?265Views0likes5CommentsRe: 5G home internet keeps dropping
N4WWL wrote: The last rep I talked to said the drops were caused by tower maintenance, which would be completed in a month. Really? My T-Mobile phone service works fine. But that seems to be the standard response. And it’s now been several months that I’ve had dropped WiFi connections. Really bad. It is a scripted response they use to end the call/close the ticket without anyone really looking into it. They don’t care about making a diagnosis, just follow the script and hope you buy it. It is bad.13Views1like0CommentsRe: Swapping out Gateway Procedure
007BondMI6 wrote: Still waiting for a call back from the engineer who is checking the tower but how can that even be an issue with this message. For future reference, there is no engineer checking, they will just close the ticket after 72 hours saying it was an outage in the area.53Views0likes0CommentsRe: A LOT of T-Mobile ID issues as a Home Internet customer
Alex8842 wrote: I was fortunate enough to speak with a tech rep at the 844-275-9310 who toke the time to duplicate what I experienced and confirmed after hours of trying that the issue requires an engineering solution. She created a ticket # 58752623, documented the issue and submitted to the engineering support group; that was three business days ago. She did say it would take 3 to 5 business days to resolve and she would get back to me. that’s standard response, nothing is actually done in the backend. expect for your ticket to be closed for no resolution and some fake explanation, and them calling you saying they’re still working on it and then disappears. they justwork to keep metrics high, not to understand or fix issues.34Views1like0Comments